Aug 2013 – Aug 2014 · 1 yr · Las Vegas, Nevada Area

• Implementation of a financial data warehouse
• Conversion to new phone system to support a new Call Center
• Implementation of CRM and BI system to support an integrated Client support
• Implementation of SharePoint to support document management and delivery of BI reports
• Implemented an initial Project Management Office (PMO) including Change Control Board (CCB)

Jan 2011 – Aug 2014 · 3 yrs 7 mos · Las Vegas, Nevada Area

• Teaching project management classes for 15+ Masters Project Management program candidates
• Courses include:
• Portfolio and Program Management
• Risk Management
• Schedule and Costing
• Procurement and Contracts
• Microsoft Project 2013
• Organizational Behavior
• Quality Requirements
• PMI accredited program offering a PMI Certification at the completion
• If you are interested in furthering your academic career in project management then connect with me.

Jan 2011 – Sep 2011 · 8 mos

• Editor for online newsletters ProjectTimes.com and BATimes.com
• Frequent contributor to both weekly newsletters
• Speaker at associated conferences
• See articles previously published on www.facilitatedmethods.com
• If you are in need of a contributor for articles or blogs on project management or business analysis topics, please connect with me

Jan 2007 – Jan 2010 · 3 yrs · Greater New York City Area

• Word-wide delivery of Project Manage, Program Management and Business Analysis fundamentals and certification courses
• Certification courses include:
• Certified Associate Project Manager (CAPM)
• Project Management Professional (PMP)
• Program Management Professional (PgMP)
• Business Analysis Professional (CBAP)
• Advanced PM instructor-delivered courses include:
• Advanced Quality
• Advanced Scheduling and Budget
• Advanced Risk
• Virtual, Cross-cultural Teams
• Critical Chain Management
• Project Communication
• Managing Multiple Projects
• Business Analysis courses include:
• Process Modeling
• Business Case Development
• Data Modeling
• Enterprise Architecture
• Validation and Verification
• Managing Requirements
• Development of IT specific project management courses to include vendor product implementation projects
• Development of requirements development and management curriculum for PMs and BAs
• Mentored project managers world-wide toward CAPM and PMP certifications
• Co-editor and frequent contributor to allPM.com newsletter

Jan 2002 – Present · 24 yrs 4 mos · Southern California · Remote

• Provided PMI and IIBA certification prep assistance for experienced and entry-level project managers and business analysts
• Delivered engaging presentations at conferences worldwide on project management and business analysis topics.
• Offered training support for implementation of Hybrid methods

Jan 2002 – Dec 2013 · 11 yrs 11 mos · Las Vegas, Nevada Area

• Developed customized system development methodologies for software package implementations, to support on-time, within budget and delivery of customer requirements utilizing a blend of traditional and agile tools and techniques
• Supported a business intelligence and CRM project for a large casino group to increase and/or improve their player experience and increase spending through integration and analysis of current software systems and technology
• Responsible for services revenue delivery, billable time and management of sub-contractors to ensure profitable delivery of consulting engagements of all sizes and complexities
• Provided consulting assistance to a number of organizations to help identify and implement agile techniques to shorten implementation timeframes and decrease implementation costs
• Provided management oversight for implementation of a CRM/Call Center initiative including implementation and customization of CRM application package for sales and customer support organizations
• Managed cross-functional and vendor implementation team for implementation of SharePoint usage company-wide for enhanced project documentation and world-wide communications
• Development of standardized IT job descriptions for Indian Gaming organizations
• Established an initial Project Management Office (PMO) including implementation of a Change Control Board (CCB)
• Established and coached agile team on new PMO procedures and reporting requirements utilizing agile techniques
• Taught the entire graduate Masters of Project Management program for DeVry/Keller University
• Editor and frequent contributor to ProjectTimes.com and BATimes.com weekly newsletter
• Frequent speaker at PMI regional and local meetings

Oct 2001 – Dec 2002 · 1 yr 2 mos · Choctaw, Mississippi

• Managed the complete complete implementation of casino technology requirements (hotel, retail, point-of-sale, purchasing, players club, property management, call centers systems, security and surveillance, voice and data network, internet access and computer equipment) for the opening of the new Golden Moon Hotel and Casino, and the retrofitting of the existing Silver Star Hotel and Casino working with functional area Vice Presidents and Directors and vendors within an 8 month time frame
• Analyzed current casino systems and operations prior to implementation of new integrated software supporting both casinos
• Responsible for the upgrades required to the existing Silver Star Casino for the slot system, hotel, food and beverage and retail systems to enable the integration into the resort-wide technology solution environment
• Responsible for master pre-opening schedule for all activities including IT technology installations, software system implementations and training integration with new employee on-boarding
• Managed the conversion and implementation of current POS and hotel system to Infogenesis and LMS, including initial integration to maximize value to both the casino and patrons
• Established an IT organization, including acquiring and mentoring of team members, and development of team members, and gaming commission approval of procedures, standards, templates and training
• Established a resort-wide Information Security Awareness Program and appropriate IT policies and procedures
• Implemented a combined CRM and EDW, with a call-center to support marketing efforts

Jan 2000 – Jan 2001 · 1 yr · Costa Mesa, California

• Responsible for business development of business intelligence opportunities in the retail, wholesale, gaming and distribution sectors
• Managed the BI consulting practice team members responsible for over $13M projects in the retail/wholesale/gaming sector, including performance assessments, mentoring and development of the co-located and virtual team members
• Provided strong leadership and oversight and recovery support for troubled projects, including the conversion of a $1.2M retail BI solution from Teradata to IBM DB2, requiring adjustments due to scope, technology and budget challenges. Formulated viable solutions with internal cross-functional resources to mitigate adverse impacts on the project and/or customer relationship
• Negotiated initial Statement of Works (SOW), project plans and project charter documens with customers for each consulting team engagement based on analysis of current operations and recommendations for improvements
• Provided oversight of all project management deliverables, including project plans, schedules, budgets and status reporting for all consulting team engagements
• Conducted post-implementation reviews of all engagements to analyze implementation effort and document lessons learned and recommendations for improvement to current practices
• Participated as member of methodology improvement team, including authoring white papers and technical support documents for both BA and PM roles, to improve the on-time, within budget and quality customer-focused delivery of engagement requirements

Jan 1982 – Jan 1986 · 4 yrs · Greater New York City Area

• Developed and taught Information and Data Modeling courses in conjunction with the Structured Analysis curriculum