Aug 2020 – May 2022 · 1 yr 9 mos

• Remotely leading a DevOps Team in multiple locations, working in AWS and Azure Clouds building CI/CD and Infrastructure for Microservices
• Working close with SaaS team providing services and support
• Support Customer Productions on Cloud
• Plan and manage simultaneous Infrastructure on Cloud projects along with Development teams
• Lead a Development Cross-functional team in diverse locations on Microservices and Cloud for bug fixing at User Acceptance Tests of a Digital Transformation project for one of the biggest Telcos in Spain
• Report progress and create action plans based on priorities
• Participate in Technical discussions to close GAPs and address new requirements
• Create synergy and engagement between different stakeholders acting as trusted advisor and representing Amdocs in front of the customer
• Recruit new team members

Aug 2017 – Aug 2020 · 3 yrs

• Led Brazil´s Digital Team (15 people) for USA and CALA projects focused on UI, UX and BE development.
• Experience leading a project migration, being responsible to plan and act on the transition of responsibilities, knowledge transfer and software licenses. Analyse and create project metrics based on historical data as well as to define a plan to reach future goals.
• Experience leading a cross-functional team of 20+ people focused on Production Bug Fixing for one of the biggest Telecoms in Brazil (Quad-Play), negotiating priorities and catch-up plans.
• Led a team of 40+ people for one of the biggest Brazilian Telecoms (Triple-Play project) from scoping until development and production deployment based on Agile and DevOps concepts, guiding the team through the process.
• Create synergy and collaboration across different teams and people in a multicultural environment.
• Lead and mentor team leaders and employees, fostering the creative thinking.
• Work on team development plan, conducting 1-on-1 evaluations, providing and gathering feedback. Identify areas of improvement and guide the team members to develop them.
• Create strategical reports and action plans.
• Analyse risks and create mitigation plans.
• Participate in PoCs to enable innovation to our customers teaming up with third-party representatives.
• Part of the Agile and DevOps transformation in Brazilian accounts, helping to implement CI, Scrum and improvements in the development processes.
• Represent Amdocs on site to UAT, support rollouts and production stabilisation for Billing, CRM and Ordering systems, working together with Support Teams to fix production bugs.
• Act as Solution Manager for a Quad-Play project on CRM domain, scoping the new functionalities for the system based on on-site-meetings with the customer.
• Member of Amdocs GrowPro Team, responsible to facilitate trainings for employees.
• Recruit new team members.
• Represent Amdocs in University events.

May 2014 – Jul 2017 · 3 yrs 2 mos

• Lead local and international teams on software development and tests support, managing tasks and execution
• Provide feedback, evaluate team members´ performance and prepare a career development plan to each team member
• Consultant for team members and other employees, providing technical, functional and business information contributing with different teams
• Analyze risks and make decisions, many times under pressure
• Interact with customers to design new solutions that fulfill critical business needs, within time to market
• Propose new solutions to the customer as a trustful adviser
• Present solutions to customers
• Mediator of new requirements and requests, understand the customer´s needs and proposing effective solutions
• Plan and manage software packages
• Contribute to define and enhance processes of software development
• Active participation at production deployments of transformation projects interacting directly with customers, developers and managers from different areas in an international and multicultural environment
• Train new team members and mentor new leaders
• Recruit new team members conducting interviews and analyzing profiles taking into consideration technical and soft skills of the candidate focusing to keep the good cohesion and synergy of the existing team
• Scrum Master

Aug 2012 – Apr 2014 · 1 yr 8 mos

• Design and code new functionalities as per the requirements defined
• Direct relation with the customer on site to understand and design new system requirements
• Mapping and improvement of business processes
• Business analysis, gathering and specifying customer´s needs and transcribing it to formal documentation to be used as base for development
• Participation on system deployments in Brazil and Argentina
• Facilitate between multicultural and international team and customers to design and develop software
• Conduct technical training to local and remote teams
• Participation on PoCs with Sales Team for RFPs

Jan 2011 – Jul 2012 · 1 yr 6 mos

• Design and code new functionalities as per the requirements defined
• Support acceptance tests on customer site (Dominican Republic and Brazil)
• Support production environments of CRM and Ordering systems
• Direct relation with the customer on site to understand and design new system requirements
• Business analysis, gathering and specifying customer´s needs and transcribing it to formal documentation to be used as base for development
• Participation on system deployments in Dominican Republic and Brazil
• Analyse and fix production bugs

Jun 2010 – Dec 2010 · 6 mos

• Proactive learning and investigation during the internship program
• Code new functionalities as per the requirements defined
• Support internal tests and customer´s acceptance tests
• Analyze and fix bugs