Aug 2023 – Jul 2025 · 1 yr 11 mos · Gurugram, Haryana, India · On-site

• Sr Program Manager/Pod Lead with focus on unlocking growth for restaurant partners via process and product interventions

Sep 2021 – Aug 2023 · 1 yr 11 mos

• Worked as an Associate Management Consultant with Mastercard Advisors, focused on providing high value business and technology solutions to banks, acquirers, merchants, aggregators, processors, etc.
• Key achievements and engagements include:
• Awarded 3 ‘Mastercard Recognizing You’ awards for continuous focus on client expectations while working on tight deadlines
• Led a project to design high impact APIs for the Open Banking platform of a South African bank
• Led a team to design and implement a migration plan to switch major issuers and acquirers
• in the market to Mastercard switch carriers
• Developed spend optimization strategy of Card-Not-Present (CNP) transactions for a Middle Eastern bank, increasing CNP transactions by 10% and the Card-on-File amount by 12% in 6 months
• Designed the Implementation Plan for divestiture and migration of retail business from a global bank to a regional SEA bank in 4 markets
• Led a workstream to create the end-to-end launch strategy of Small & Medium Enterprise (SME) focused commercial cards for a SEA bank

Apr 2020 – Sep 2021 · 1 yr 5 mos · Gurugram, Haryana, India

• Worked as a Senior Associate in Operations Strategy team, with main focus on introducing high impact product and process improvements.
• Key achievements and projects include:
• Achieved back-to-back 5-star ratings in performance review cycles for delivering high impact process and product initiatives
• Received an ‘Above and Beyond’ award for consistently going the extra mile to identify and solve complex operational problems
• Reduced intra-team delays in processing files by ~10% of lead time by executing a streamlined work assignment logic in Metabase
• Designed and launched an in-built calculator feature to assess max eligible loan amount for loans with subordinate liens, leading to a reduced Loan to Fund Cycle time of ~3.5 days and potential savings of hundreds of thousand dollars per month due to reduced borrower extensions on locked rates
• Identified utilization % based Performance Inflection Points for multiple teams and created Skill Matrix Spider Charts to identify skillset overlap
• Saved hundreds of thousand dollars in Analyst salaries by creating a pool of flexible workforce with a cross-functional skillset
• Created an Overtime Governance model to assess ideal overtime hours for Analysts basis their loan processing volume
• Designed and created 20+ dashboards to monitor production, efficiency, and quality scores for 1500 + employees

Jul 2018 – Apr 2020 · 1 yr 9 mos · Gurgaon, India

• Worked as a Management Consultant in the Performance Improvement practice of EY. Successfully delivered on multiple projects spanning Healthcare, Insurance and Government clients
• Key projects include:
• 1)Strategic Options Analysis for the Board of Directors of a Qatar based Insurance company:
• Assessed key performance metrics and analyzed operating model fitment along with benchmarking to best practices of regional and global leaders.
• Evaluated existing financial projections and presented existing gaps in current modeling and projections
• Designed options for Board’s consideration along with a strategic scorecard for evaluating each option and consultant’s point of view
• 2)EBIDTA Improvement for one of the largest Healthcare providers in India . Focused on two workstreams:
• a) Consumption Optimization
• Assisted in optimizing costs for ten major surgeries, leading to a proposed cost savings to the tune of INT 12 mn per year. Held five successful clinical discussions with Surgeons for sign offs on proposed packages for surgeries
• b) Optimizing Doctor Pay-out
• Helped in identifying levers to standardize Doctor Pay-out model by studying contracts of top doctors across 6 centres. Assisted in identifying cost savings opportunity of INR.15 mn in doctor pay-outs
• 3) Strategic Branch Rationalization during Bank merger
• Conducted strategic rationalization to provide optimal number and location of branches for the merged entity formed by 3 large PSU banks
• 4)Setup of a Life Insurance entity for Government department:
• Assisted in developing a strategic transformation roadmap for the set-up of the new entity from its current, non-regulated self
• Helped in drafting the operating model and processes framework
• As a part of the Project Management Office, co-ordinated between eight workstreams across competencies to deliver a uniform and quality Project Report to the client

Jul 2015 – Jun 2016 · 11 mos · Delhi

• Management Trainee Ola in the Strategic Initiatives Team at Ola
• Key skills developed during this period include operations management, trend analysis, financial modeling and strategy development.
• Key Achievements include:
• 1)Managed a fleet of 12,000+ drivers in Ola Auto, Delhi, for a period of 11 months
• Handled Day-to-day operations of Ola Auto Delhi along with handling Strategic Initiatives to boost rides and cut costs.
• Achieved 32% increase in average bookings/week and 55% increase in weekly transactions of new drivers
• Reduced weekly burn for Ola Delhi operations by 38% by splitting up incentives according to different segments
• 2)Launched Ola Auto in Gurgaon and Chandigarh as a part of Strategic Initiatives Team of Ola
• Hired teams of 6 in Gurgaon and Chandigarh to set up entire set of operations from driver payments to weekly booking targets
• Onboarded 450+ drivers and reached 100 transactions/day achieved in first week in both cities