Feb 2021 – Feb 2023 · 2 yrs

Sep 2018 – Jan 2021 · 2 yrs 4 mos

• Working with CXOs of Cloudnine Group of Hospitals, an investee firm of True North Co. Have worked on projects ranging from cost optimization, annual budgeting, building revenue prediction models, vendor negotiations to customer segmentation, managing customer lifecycle, designing pricing strategy, reducing revenue leakage, improving customer engagement and NPS.
• Worked across multiple cross-functional teams-
• 1. Product, Tech, Operations teams for the launch of teleconsultations
• 2. Finance, Operations for pricing strategy
• Single point of contact in the organization for all data analytical exercises.

Apr 2018 – Aug 2018 · 4 mos

• Worked along with 2 investee firms- Hicare Solutions and Home First Finance Co on 3-month project stints.
• The project at Hicare Solutions was around the identification of pain points in customer experience and developing solutions to manage them, leading to an overall improvement in customer NPS.
• The project at Home First Finance Co. was focused on doing time and motion study of Sales and Ops team to identify the current process inefficiencies and develop tech-based solutions to manage them.

Apr 2017 – May 2017 · 1 mo · Mumbai Area, India

Mar 2016 – Jun 2016 · 3 mos

Aug 2015 – Feb 2016 · 6 mos

May 2015 – Jul 2015 · 2 mos · Mumbai Metropolitan Region

Nov 2014 – Apr 2015 · 5 mos · Greater Delhi Area

Jul 2014 – Oct 2014 · 3 mos · Mumbai