Hani Kollathodi

Product Manager

Bengaluru, Karnataka, India4 yrs 2 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Expert in enhancing chatbot quality through user feedback.
Led AI integration in high-stakes news environments.
Strong background in user experience and conversational design.

Stackforce AI infers this person is a Conversational AI Specialist with a focus on user experience in media and technology.

Contact

Skills

Core Skills

Conversational AiUser Experience DesignAi IntegrationProduct Management

Other Skills

Prompt DesignData AnalysisStrategyResearch SkillsUser TestingStakeholder ManagementAI PromptingUser Interface DesignUser Experience Design (UED)UX ResearchRequirements GatheringStakeholder MappingStakeholder EngagementNatural Language Processing (NLP)Design Flow

About

I teach bots my people skills. I improve chatbot quality by digging into real user conversations, identifying where things break, and shaping clearer, more effective conversational flows. I work closely with product, engineering, and CX teams to turn messy feedback into real, measurable improvements. Most of my work has been with enterprise clients, where clarity, reliability, and scale directly affect business outcomes. Previously at Reuters, I worked in integrating AI systems into breaking news environments, gaining first-hand experience in high-stakes, real-time AI usage. I care deeply about language, user experience, and building AI systems that people can actually trust.

Experience

4 yrs 2 mos

Total Experience

1 yr 4 mos

Average Tenure

1 yr 5 mos

Current Experience

Limechat

Bot Quality Architect

Dec 2024 – Present · 1 yr 5 mos · Bengaluru, Karnataka, India · On-site

Prompt DesignData AnalysisConversational AIUser Experience Design

Thomson reuters

Correspondent

May 2022 – Mar 2024 · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

Spearheaded the development and implementation of the artificial intelligence project named TARS, aimed at accelerating the speed of news delivery.
● Fine-tuned AI language models by systematically tweaking language patterns, enhancing response relevance and improving overall user experience
● Conducted user testing and feedback sessions to refine product features, resulting in improved user satisfaction and accuracy of the product to 90%
● Led requirement gathering from stakeholders and defined use cases, ensuring that project objectives aligned with user needs and enhancing the quality of user journeys
● Collaborated with cross-functional teams to define project requirements and deliverables, ensuring alignment with business objectives of reducing automation failures to lesser than 20%
● Nominated for the final round of International impact award across newsrooms around the world for managing early deployment of the product to multiple teams
● Regularly analyzed and reported on financial markets in the UK and US, delivering in-depth coverage and timely updates to a global audience

StrategyResearch SkillsAI IntegrationProduct Management