Happy Grover

CEO

India17 yrs 5 mos experience

Key Highlights

  • 18 years of experience in FMCG and retail operations.
  • Expertise in team management and business development.
  • Proven track record in last mile operations and customer service.
Stackforce AI infers this person is a seasoned professional in E-commerce and Retail Management with extensive experience in operations and business development.

Contact

LinkedIn

Skills

Core Skills

Project ManagementPeople ManagementBusiness Relationship ManagementLeadershipTeam ManagementCustomer Relationship ManagementMarket DevelopmentBusiness DevelopmentStore OperationsSales Management

Other Skills

last mile operationDark store operationsHiringhead operationStakeholder Managementcustomer serviceBusiness LaunchBBD PlanningExpansionHubCommunicationTeamworkAuditingRelationship DevelopmentComplaint Management

About

Over 18 Years Of Experience in FMCG - Retail Sales & Operation, expertise in Team Management, B2B & B2C Sale

Experience

17 yrs 5 mos
Total Experience
2 yrs 5 mos
Average Tenure
--
Current Experience

Flipkart

Ops Head

Oct 2024 – Dec 2025 · 1 yr 2 mos · Uttar Pradesh, India · On-site

  • Building Flipkart Minutes
  • Heading - UP (Uttar Pradesh)
  • Last Mile - Building Last Mile , Costing , ETA
  • BBD Planning - Minutes
  • Myntra - Myntra Quick Delivery
  • Mid Mile - First Mile Ops
  • Expansion - City Coverage / Polygon / New Store Planning
last mile operationDark store operationsHiringhead operationPeople ManagementProject Management+3

Blinkit

Cluster Head

Nov 2021 – Sep 2024 · 2 yrs 10 mos · Chandigarh, India · On-site

  • Growth
  • Expansion
  • Dark Stores Operations
  • Last Mile
  • Fraud Prevention
  • Customer Service
Business Relationship ManagementHubCommunicationTeamworkAuditingRelationship Development+10

Lenskart.com

Area operation manager

Aug 2019 – Jul 2021 · 1 yr 11 mos · Punjab, India · Remote

  • Retail Operations:-
  • EBO & Franchise Model
  • Store VM
  • In-store staff Training & Skills Improvement
  • Private Label Upscaling - Aqua Lense / Aqua Spray / Ready To Wear Blue Cut / Powered Eye
  • BSC Score - Store
  • Drive Customer Service - NPS
  • Online Selling
  • Offline Selling
  • Store Sanity & Hygiene
  • Inventory Audits
  • EBITDA
  • Retail Sale
  • Store Infra & Admin
  • Business Growth :-
  • Franchise Business Upscaling
  • Franchise Investment In Business and Profitability
  • Franchise NSO
  • Franchise Complaints Handling & Relationship Building.
  • Franchise P&L
  • Remote Location Business Growth
  • Hanumangarh - Rajasthan
  • Punjab - Moga / Hoshiarpur/ Phagwara / Jalandhar / Bhatinda / Patiala / Ludhiana / Khanna. Haryana - Ambala / Karnal.
  • Last Mile :-
  • Delivery TAT Fullfillment ( National)
  • Delivery TAT Fullfillment ( International)
  • Team Size :- Direct Reporting 40+ ( Off Roll + On Roll)
Sales ProcessBusiness Relationship ManagementMarket DevelopmentTeam ManagementTraining & DevelopmentKey Account Development+24

Vibe fashion apparel (p) ltd.

Territory Manager

Aug 2015 – Apr 2019 · 3 yrs 8 mos · Punjab, India

  • Building Vibe
  • Expansion - Exclusive Brand Outlets
  • Expansion - Multi Brand Outlets
  • Premium Key Account management - Shoppers Stop / Landmark Retail Store / Globus.
  • Renowned Key Accounts - Mom & Me / Meena Bazar / Expression London / Lal & Sons / The Vipuls
  • Retail Business Growth + Expansion in
  • Rajasthan
  • punjab
  • HP
  • J&K
  • Haryana
  • Online Retail - Direct B2C
  • Offline Retails - EBO to Customers
  • Logistics - On time Delivery / Transportation Tie Ups
  • Last Mile - B2C Deliveries With DTDC / First Flight
  • Store Operations:-
  • Audits
  • VM
  • Layout
  • Infra & Maintenance
  • NSO
  • Advertising:-
  • Bil Boards / Hoarding/ Electronic Promotion
  • Team Handling - 30+
Market DevelopmentTeam ManagementTraining & DevelopmentKey Account DevelopmentCommunicationTeamwork+25

Mathura polypack pvt ltd

Senior Business Development Manager

Sep 2012 – Aug 2015 · 2 yrs 11 mos · Mathura, Uttar Pradesh, India · On-site

  • Key Account Management
  • Business Profiles Handling -
  • Jaguar - Orchid - Greenply - Sunmica - TATA Steels - AARTI Steels
  • Estabiling - Marcolini UPVC ( Child Company)
  • SPF Business Development
  • SPF Presentation
  • Market Expansion - Rajasthan / HP / Punjab / Haryan
  • Team Handling - 50+
  • Real estate Profiles - Orchid Homes / DLF / Mansarovar Group / Palm Real-estate/ Omax
Market DevelopmentTeam ManagementCommunicationTeamworkCustomer SatisfactionDistributed Team Management+11

Walmart

Store Operations Manager

Apr 2010 – Aug 2012 · 2 yrs 4 mos · Ludhiana, Punjab, India · On-site

  • Easyday - A joint Venture of Bharti Retail & Walmart India
  • work Involve :-
  • Store Operations
  • Perishable / Non Veg / FnV Inventory Planning
  • Electronic VM
  • Apparel VM
  • Manpower Planning ( Shift Rostering)
  • Inventory Audit
  • customer Service
  • Space Management
  • in store VM & Layout
  • Customer Service
  • Store P&L / EBITDA
  • Bulk Tie-Ups
Sales ProcessTeam ManagementTraining & DevelopmentCommunicationTeamworkCustomer Satisfaction+5

Frankfinn airhostess training institute

Sr. Business Development Executive

Jul 2007 – Feb 2010 · 2 yrs 7 mos · Agra, Uttar Pradesh, India · On-site

  • Satellite Promotion ( 5 Connecting Cities)
  • Direct Promotion ( 10+ Remote Areas)
  • PR - Grade A - Colleges & School's
  • PR - Coaching Institutes
  • School College Presentation
  • Student Counseling Off site
  • Student Counseling Onsite
  • Marketing Planning & Execution
  • Overall Accountability of Business Growth
Market DevelopmentTeam ManagementCustomer SatisfactionRelationship DevelopmentBusiness DevelopmentEnglish+2

Education

Jiwaji University

MBA — Business Economics ( Marketing & HR)

Jul 2005 – Sep 2007

Dr. B. R. Ambedkar University, Agra

Bachelor of Arts - BA — Economic

Jun 2002 – May 2005

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