Hardik Kapadia

Senior Software Engineer

Bengaluru, Karnataka, India5 yrs experience

AI EnabledAI ML Practitioner

Key Highlights

Led development of a real-time sports statistics system.
Increased customer refund rates from 5% to 65% in one month.
Pioneered Server-Driven UI architecture for faster updates.

Stackforce AI infers this person is a Backend-focused Software Engineer with expertise in Sports Technology and Service Automation.

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Skills

Core Skills

BackendSoftware DevelopmentSoftware DesignSystem ArchitectureWeb DevelopmentCustomer Support

Other Skills

AWSAlgorithmsAmazon Web Services (AWS)Analytical SkillsAutomationC (Programming Language)C++CI/CDCSATCascading Style Sheets (CSS)Code ReviewCoding StandardsCommunicationComputer ScienceContinuous Integration and Continuous Delivery (CI/CD)

Experience

5 yrs

Total Experience

2 yrs 7 mos

Average Tenure

2 yrs 5 mos

Current Experience

Probo

Senior Software Engineer

Jan 2024 – Present · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

Led the design and development of a real-time match event logging and sports statistics system using Node.js, MySQL, and Sequelize, improving data accuracy by 95%. Integrated WebSocket support for live updates, reducing latency by 60% vs. polling. Architected an event-driven system to log ball-by-ball actions, player stats, and match state transitions, and built an undo feature with robust data integrity, cutting manual correction time by 85%.
Built scalable APIs powering dynamic match, player, team, and tournament pages for 1000+ concurrent users. Boosted query performance by 70% using Redis for real-time leaderboards. Mentored 3 junior engineers and ensured high code quality through 100+ code reviews.
Pioneered Server-Driven UI architecture to render dynamic screens from backend JSON, decoupling frontend and backend for faster updates. Developed a reusable widget catalog aligned to the design system, enabling 80% component reuse and reducing release cycles from bi-weekly to weekly.
Streamlined deployments via CI/CD pipelines with AWS CodeDeploy and GitHub Actions, cutting release time by 75%. Utilized SNS, SQS, Lambda, and EventBridge for event-based post-match data processing. Implemented centralized logging and monitoring, improving issue detection by 60% and reducing MTTR by 40%.

Node.jsMySQLSequelizeWebSocketRedisCI/CD+4

Urban company

SDE 1

Jun 2021 – Jan 2024 · 2 yrs 7 mos · Gurugram, Haryana, India

I was part of the help-recovery team and responsible for building scalable solutions across both customer and partner verticals to reduce support cost and recover user on the platform by providing tech-driven solutions that align to a win-win situation for both partner and customer. Some of my major contributions were:
Migrated the existing React JS architecture of the help center to Orion (React Native framework) at both the backend and frontend levels for Android and iOS, resulting in improved user experience and adding more self-serve flows.
Simplified the refund auto-approval system, eliminating the need for manual manager approvals and increasing customers' instant credit refunds from 5% to 65% in one month. Developed a smart refund tracker and communication system to alleviate customer anxiety.
Created a support CSAT feedback capture flow on WhatsApp, establishing a CSAT score of 78% and a resolution rate of 74% against the resolution. Increased fill rate from 14% to 26% within the same month of launch.
Automated no response and no show tickets, triggering an auto-rescheduling workflow when a partner is not assigned to a request or cancels the job. Reduced delivery costs by Rs 8 plus per delivery, resulting in annual savings of Rs 15-16 Cr.
Achieved international parity on all the features and automations worked on, eliminating the need for a support team for no response cases. Resulted in monthly savings of Rs. 60 lacs.

ReactOrionWhatsAppAutomationCSATRefund Tracker+2