Harish Mundle

Product Manager

Nagpur, Maharashtra, India6 yrs 3 mos experience

Key Highlights

Over 6 years of IT support and system administration experience.
Expertise in Microsoft 365 and Azure Active Directory.
Proven track record in improving SLA adherence and user satisfaction.

Stackforce AI infers this person is a skilled IT professional specializing in enterprise infrastructure management within the banking sector.

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Skills

Core Skills

Microsoft 365Azure AdSystem Administration

Other Skills

Windows OSmacOSVMwareITSMincident resolutionendpoint securityWindows 11data integrityAzure Active Directoryincident managementvendor coordinationActive DirectoryITILtechnical supporthardware/software maintenance

About

Assistant IT Manager / Senior System Administrator with over 6+ years of experience in IT Support, System Administration, and IT Operations, primarily within banking and large enterprise environments. I specialize in managing and supporting enterprise IT infrastructure with strong expertise in Microsoft 365, Azure Active Directory, virtualization, and end‑user computing. I have extensive experience handling mission‑critical systems, user access management, incident resolution, and IT service delivery while ensuring security, compliance, and high system availability. Key Areas of Expertise: • Microsoft 365 (Exchange Online, Teams, OneDrive, Outlook) • Azure AD, Identity & Access Management, MFA • VMware virtualization & server support • Windows & Linux system administration • ITSM – Incident, Change & Problem Management • Endpoint security and enterprise desktop support • Vendor coordination and IT operations management Professional Highlights: • Supported enterprise users in banking environments • Managed IT operations across multiple locations • Improved SLA adherence and user satisfaction • Served as escalation point for complex technical issues • Mentored junior engineers and streamlined IT processes Currently seeking opportunities as: Assistant IT Manager | Senior System Engineer | Senior System Administrator 📍 Preferred Locations: Nagpur, Pune, Mumbai, Hyderabad (Open to Pan‑India) 📩 Open to networking and relevant opportunities

Experience

6 yrs 3 mos

Total Experience

1 yr 11 mos

Average Tenure

4 mos

Current Experience

Vishvaraj environment ltd

Senior System Engineer – IT & Digital

Jan 2026 – Present · 4 mos · Nashik, Maharashtra, India · On-site

Executed enterprise wide Windows 11 migration and Gmail to Microsoft 365 (Office 365) migration for 1500+ users, ensuring zero downtime and data integrity.
Installed, configured, and supported Windows OS, macOS, VMware virtual machines, and enterprise business applications.
Managed Microsoft 365 administration, including Exchange Online, Outlook, Teams, OneDrive, license management, mail flow, and security configurations.
Administered Azure AD and Active Directory, including user creation, access management, Group Policy Objects (GPO), DNS, DHCP, and password policies.
Implemented Multi Factor Authentication (MFA), conditional access, and endpoint security policies to improve system security.
Provided L1/L2/L3 onsite and remote desktop support, resolving ITSM incidents and service requests within defined SLA timelines.
Troubleshot hardware, software, network connectivity, VPN, and endpoint security issues for end users.
Managed IT asset inventory, audit documentation, and coordinated with vendors for hardware replacement, AMC, and warranty support.
Performed patch management, antivirus monitoring, and system health checks to ensure infrastructure stability and compliance.

Windows OSmacOSVMwareMicrosoft 365Azure ADITSM+2

Au small finance bank

IT Assistant Manager

May 2023 – Jul 2024 · 1 yr 2 mos · Hyderabad, Telangana, India · Hybrid

Led IT support and system administration activities for enterprise and banking users, ensuring high availability of mission‑critical systems
Administered Microsoft 365 services including Exchange Online, Outlook, Teams, OneDrive, mailbox management, and security configurations
Managed Azure Active Directory user provisioning, role assignments, group policies, access control, and MFA implementation
Provided L2/L3 technical support for Windows desktops, laptops, printers, and enterprise applications
Supported VMware virtual infrastructure and coordinated with server and network teams for maintenance and issue resolution
Handled incident, problem, and change management through ITSM tools while maintaining SLA compliance
Enforced IT security policies, data protection standards, and audit requirements in a regulated banking environment
Coordinated with vendors for IT hardware procurement, upgrades, warranty, and AMC support
Improved operational efficiency by documenting SOPs and streamlining support workflows
Mentored junior engineers and acted as escalation point for complex system and infrastructure issues

Microsoft 365Azure Active DirectoryITSMincident managementvendor coordinationAzure AD

Wipro limited

System Administrator

Jul 2021 – May 2023 · 1 yr 10 mos · Pune Division, Maharashtra, India · Hybrid

Delivered L2 enterprise IT support in a large IT services environment, supporting business‑critical users and applications
Installed, configured, and maintained Windows operating systems, enterprise applications, and endpoint security tools
Troubleshot hardware, OS, email, VPN, and network connectivity issues to minimize downtime
Supported Active Directory user management including account creation, password resets, group policies, and access permissions
Assisted with Microsoft Outlook and O365 user configuration and issue resolution
Followed ITIL processes for incident, service request, escalation, and change management
Maintained documentation and knowledge base articles to improve first‑call resolution
Collaborated with cross‑functional infrastructure and network teams for complex issue resolution
Maintained high customer satisfaction through effective communication and timely problem resolution

Windows OSActive DirectoryITILtechnical supportSystem Administration

M3 services, nagpur

Desktop & Network Support Engineer

Aug 2018 – Jul 2021 · 2 yrs 11 mos · Nagpur, Maharashtra, India · On-site

Installed, configured, and maintained hardware/software across Windows and macOS environments, including MS Office and enterprise apps, achieving 95% end-user satisfaction and improving hardware performance by 30%. Diagnosed and resolved connectivity and performance issues by configuring TCP/IP, DNS, and firewalls, enhancing network uptime by 25% and reducing incident recurrence by 20%. Streamlined user provisioning by implementing an Active Directory-based account management system, reducing account setup time by 50% and strengthening access control compliance. Supported senior engineers in troubleshooting cloud infrastructure, virtualization (VMware/Hyper-V), and system patches, accelerating issue resolution by 40% and enhancing operational continuity.

hardware/software maintenancenetwork connectivityActive DirectorySystem Administration