Harshad Sarangal

Co-Founder

Gurgaon, Haryana, India10 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Reduced customer onboarding time by 70% through innovative product features.
Generated Rs 120,000 revenue in 3 months from pilot sales.
Achieved 90% of new leads through positive customer referrals.

Stackforce AI infers this person is a SaaS Product Manager with strong expertise in user-centric design and data-driven decision-making.

Contact

Skills

Core Skills

Product ManagementProduct StrategyData AnalysisUser ResearchBusiness AnalysisSales OperationsBusiness StrategyCustomer Relationship ManagementOperations ManagementSoftware Development

Other Skills

API DevelopmentAgile MethodologiesAndroidAndroid DevelopmentAndroid SDKBacklog RefinementBusiness Goals AlignmentBusiness TravelCore JavaCustomer ExperienceCustomer Relationship Management (CRM)Customer ServiceData Analysis and InterpretationDirect SalesFlight Planning

About

Dynamic and results-driven Product Manager with over 3.5 years of hands-on experience in product management and a strong background in business analysis and operations. Proven expertise in leading crossfunctional teams, driving data-informed decisions, and launching user-centric features that have significantly improved efficiency and customer satisfaction. Adept at managing the full product lifecycle, from strategic planning and user research to backlog refinement and post-launch optimization within an agile environment. Product Management: Product Lifecycle Management, User Research, User Stories, Roadmap Planning, Feature Prioritization (RICE/ICE), Agile Methodologies (Scrum), CSPO, A/B Testing, User Personas Business & Technical: Business Analysis, Data Analysis, Workflow Optimization, SaaS Products, Stakeholder Management, Market Research, JIRA, Confluence Leadership: Cross-functional Collaboration, Team Leadership, Crisis Management, Conflict Resolution

Experience

10 yrs 3 mos

Total Experience

2 yrs 6 mos

Average Tenure

4 yrs 6 mos

Current Experience

Klearnow.ai

Product Owner

Dec 2021 – Present · 4 yrs 6 mos · Gurugram, Haryana, India · Hybrid

Product Strategy & Launch: Led the successful launch of a new self-service SaaS product onboarding feature, reducing customer onboarding time by 70% and freeing up internal team bandwidth.
Data-Driven Optimization: Analyzed operational workflows to optimize document data extraction for truck shipments, reducing processing time by 65% for high-revenue customers and minimizing error rates.
Requirements & Backlog Management: Collaborated with cross-functional teams (Engineering, Sales, Customer Success) to translate business requirements into detailed user stories, and managed the product backlog in Jira to lead effective sprint planning sessions.
User-Centric Innovation: Automated key manual tasks for users, resulting in an average time savings of 40% per transaction and significantly boosting overall user productivity and experience.
Feature Development: Designed and implemented granular access control capabilities, giving customers greater control and security over user permissions within the SaaS platform.

Product StrategySaaSData AnalysisUser StoriesAgile MethodologiesJIRA+1

Planettoplatter

Co-Founder

Apr 2020 – Jun 2021 · 1 yr 2 mos · Gurdaspur, Punjab, India · On-site

In my role, I assessed the feasibility of implementing a farm-to-fork model for organic vegetables.
This involved conducting interviews with approximately 60 farmers to understand the barriers to growing organic vegetables.
After the assessment, I successfully onboarded 15 interested farmers to participate in a pilot program for one season.
As the leader of a sales team of 4, I generated a revenue of Rs 120,000 within 3 months of the pilot phase through various channels.
Additionally, I onboarded around 10 vegetable vendors who sold our products at a premium in one district during the pilot phase.
Based on the insights gained from the pilot, I provided input to create a sales forecast for the next 3 years, which was crucial in evaluating the business plan.

Sales ManagementMarket ResearchStakeholder ManagementBusiness AnalysisSales Operations

Kindletrip

Founder

Jan 2019 – Feb 2020 · 1 yr 1 mo · Gurgaon, Haryana · Remote

Within the initial 8 months of operations, we achieved an impressive revenue of 80 lakh INR with a healthy operating margin of approximately 20%.
To enhance the customer experience and cater to online consumers, I provided feedback and oversaw the development of a customer-oriented website, streamlining our processes.
Our strong reputation led to 90% of new leads coming from satisfied existing customers who shared positive word-of-mouth referrals.
Additionally, I established and nurtured relationships with international service providers to ensure exceptional travel experiences for our customers.
Furthermore, I successfully led a team of 3 interns who worked on increasing our online presence through activities such as blog writing and website designing.

Customer ExperienceWebsite DevelopmentTeam LeadershipBusiness StrategyProduct Management

Cherishtrip holidays

Travel Consultant

Apr 2015 – Oct 2018 · 3 yrs 6 mos · Noida, Uttar Pradesh, India

In my role, I efficiently handled up to 20 trip queries daily, resulting in an impressive average conversion ratio of 65%.
Utilizing my expertise, I created personalized itineraries to cater to clients' specific travel needs worldwide.
I developed the skill to handle emergency situations with empathy and clarity, ensuring customer satisfaction.
The excellent customer service provided during both the booking process and trips resulted in a high repeat customer rate of 80%.
As the business expanded, I took on the responsibility of training and mentoring a team of 4.
Additionally, I contributed to the development of a customer-oriented website and an Android mobile application, enhancing the user interface.

Customer ServiceTravel ManagementTeam TrainingCustomer Relationship ManagementOperations Management

Netmax technologies pvt ltd

Student Internship

Feb 2014 – Apr 2014 · 2 mos · Chandigarh Area, India

Quiz test app(Android,SQLite), NetMax Technologies, Chandigarh [January 2014 - June 2014]
+ A test app designed for android in whichmultiple activities are used and data fetched from the SQLite database is displayed
+ Admin can easily add, delete, retrieve or make any kind of modification in the SQLite database
+ This app can be very useful for on field market research (conducting surveys) as well as for tests like Driving license test

Android DevelopmentSQLiteSoftware Development