Jan 2019 – May 2020 · 1 yr 4 mos · Noida Area, India

• Lead the 'Proprietary Funding Instruments' product group function that includes the following product lines -
• 1. Paytm Wallet - The largest prepaid instrument (PPI) in SEA. Oversaw all things wallet product including Regulatory compliance, Balance topups, P2P transfers, Bank transfers, Merchant payments, Wallet business solutions (Food Wallet, Toll Wallet, Fuels Wallet etc) and Customer support. Also responsible for the Gift Voucher PPI.
• 2. Loyalty Platform - Shipped 2 lines of products viz. Merchant Gift Voucher and Merchant Loyalty Voucher. Built a self serve platform enabling merchants of any size to launch their loyalty program on the fly.
• 3. B2B Payments - Owned a B2B payments solution by the name of Advance Account. A plug n play solution for businesses that are distributed and have needs of high frequency/large ticket size business payments, tyically not easily served by traditional funding instruments.

Aug 2017 – Dec 2018 · 1 yr 4 mos

• Founding member of the team that launched India's first premium lifestyle based bundled subscription product.

May 2015 – Dec 2017 · 2 yrs 7 mos

• smartapp(www.getsmartapp.com) is an intelligent mobile recharge and bill payment app built for the Indian audience with over 1 million downloads. smartwallet is a recently launched semi-closed loop wallet available as an efficient retention and redemption tool across various partner internet properties.
• End-to-end ownership of the smartwallet product
• Work closely with the COO to define the product roadmap
• Responsible for building the product from inception by working closely with UX/UI designers, backend developers and android developers
• Manage key business metrics using multiple analytics tools and develop/implement strategies to improve upon them
• Implement effective communication strategy through push notification, email and SMS notification to improve acquisition and retention numbers of smartwallet
• Complete ownership of wallet payments and customer experience on smartapp

May 2015 – Dec 2017 · 2 yrs 7 mos

• Holding dual responsibilities of product management and business operations.
• Setup the support operations by integrating Freshdesk within smartapp and laying down processes/policies/automations to provide the best of class customer experience
• Deeply involved in all the legal, regulatory and commercial agreements as part of transforming smartwallet to a semi-closed wallet from a closed wallet
• Lead a team of 15 product support engineers to provide 18x7 customer support across various channels - email, in-app support, facebook, twitter and play store
• Complete ownership of the CRM systems and reporting dashboards
• Instrumental in controlling frauds and implementing strategies to build robust processes/systems
• Responsible for the play store ratings and managing the brand perception of smartapp/smartwallet
• Responsible for reconciling financial accounts and cash flow planning
• Manage key partnerships and alliances
• Engaging with offline marketeers to create content and devise strategies for improving the product reach

Apr 2014 – Apr 2015 · 1 yr

Oct 2012 – Mar 2014 · 1 yr 5 mos · Pune Area, India

• Full stack web development
• Led a team of 5 engineers to deliver projects in an Agile development environment
• Develop capacity plans and status reports; identify and assess project risks; allocate and triage team assignments
• Spearhead the entire Software Development Lifecycle (SDLC) of numerous modules for a Core Banking solution
• Aggregate requirements, conduct feasibility studies and perform client demonstrations
• Worked directly with clients globally

Apr 2011 – Sep 2012 · 1 yr 5 mos · Pune Area, India

• Spearheaded the entire Software Development Lifecycle (SDLC) of numerous features for the Credit Unions Account Processing Solution.
• Full stack web development using Java, Oracle 11g, Ext JS and JSP in an Agile environment.
• Process Transformation across the entire software development team.
• Worked directly with the client in US for 3 months and played an instrumental role in successfully delivering a critical release.

Aug 2009 – Mar 2011 · 1 yr 7 mos · Pune Area, India

• Worked extensively across Transaction Management, Lending Solutions, Batch Processing, Member Management and Configuration Management on a key Core Banking Solution by Fiserv.
• Full stack web development using Java, Oracle 11g, Ext JS and JSP in an Agile environment.
• Involved in all phases of product development.

Jul 2008 – Jul 2009 · 1 yr · Pune Area, India

• Ranked 1 out of the Fresh Entrants batch of 40 cohorts during the initial training period of 2 months.
• Full stack web development using Java, Oracle 11g, Ext JS and JSP in an Agile environment.

Jan 2008 – Jun 2008 · 5 mos · Noida Area, India

• Interned on a 6-month project as part of the undergraduate curriculum.
• Automated technical specification documentation for the flagship product Beacon.
• Developed a graphical utility for another flagship product MC2.