Apr 2024 – Jun 2025 · 1 yr 2 mos · Hybrid

Oct 2022 – Mar 2024 · 1 yr 5 mos · Hybrid

• As a Product Manager 3 at JioMart, I lead the fulfilment function and am responsible for ensuring the seamless and efficient delivery of products to our customers. I work closely with cross-functional teams to identify opportunities for process improvement and develop solutions that enhance the overall customer experience. With a deep understanding of logistics and supply chain management, I strive to deliver high-quality, cost-effective solutions that meet the needs of our customers and drive business growth.

Apr 2022 – Sep 2022 · 5 mos · Hybrid

• As a Product Manager for Revenue Recognition, I drive the development of a platform that enhances financial reconciliation and ensures accurate revenue recognition. With the exponential growth in transaction volumes, businesses need to validate their financial data to make informed decisions and optimize revenue streams. My role involves collaborating with cross-functional teams, including finance, accounting, and sales, to understand their challenges and develop solutions that meet their unique requirements. Drawing on my knowledge of revenue recognition standards and financial best practices, I aim to deliver a product that empowers businesses to improve their financial visibility and drive sustainable growth.

Jun 2021 – Mar 2022 · 9 mos · Hybrid

• As a seasoned business leader, I played a key role in driving the growth of JioMart Marketplace in its early stages. Leveraging my extensive experience in e-commerce and marketplace businesses, I led the development and launch of several features that delivered significant revenue growth opportunities for the company. Drawing on my skills in product management, marketing, and business development, I identified market gaps and customer pain points and developed solutions that exceeded their expectations. By leveraging my expertise in analytics and data-driven decision-making, I ensured that JioMart Marketplace was optimized for growth, delivering high-quality, customer-centric solutions that drove significant revenue growth for the company. Through my strong leadership skills and passion for innovation, I built a high-performing team that delivered results and established JioMart Marketplace as a dominant player in the market.

Jun 2020 – Jun 2021 · 1 yr · Pune, Maharashtra, India

• As an Agile Coach & Scrum Master for ExxonMobil at Infosys, I am responsible for enabling the adoption of Agile methodologies and facilitating the Scrum process across multiple teams. Working in a complex, cross-functional environment, I guide teams in their Agile journey, helping them to improve their productivity, predictability, and quality of delivery. Drawing on my extensive experience in Agile practices and frameworks, including Scrum, Kanban, and Lean, I coach and mentor teams, Product Owners, and stakeholders to optimize their processes and achieve their business goals. I am committed to fostering a culture of continuous improvement, where teams are empowered to embrace change, experiment, and learn. By leveraging my skills in facilitation, collaboration, and communication, I ensure that teams are aligned, motivated, and focused on delivering value to the customer.

Jan 2019 – Aug 2019 · 7 mos · Pune, Maharashtra, India

• 1. Pioneer in setting up processes for 2 New Products with a team of around 30 members.
• 2. Made sure that the team moved to MS Teams as the only communication platform as far as it is available. Bought in VSTS and replaced JIRA.
• 3. Pushed the team for versioning, implementation of CI/CD and release management plans .
• 4. Preached Agile and started Scrum practices.
• 5. Conducted all the Scrum Ceremonies.
• 6. Shared effort estimates and high level timeline with stakeholders at the beginning of the project and kept them updated on the progress.
• 7. Was responsible for the delivery and estimates.
• 8. Made sure Agile is followed.

Oct 2018 – Dec 2018 · 2 mos · Greater Ahmedabad Area

• As an Agile Project Manager, I played a key role at S&P Global in the successful merger of Market Intelligence and Capital IQ, two leading providers of financial data and analytics. Working in a fast-paced, high-pressure environment, I led a cross-functional team that developed and executed a comprehensive integration plan, ensuring that the combined entity operated seamlessly and efficiently. Leveraging my expertise in Agile methodologies, I facilitated daily stand-ups, sprint planning, and retrospectives, ensuring that the team was aligned and focused on delivering value. Drawing on my skills in stakeholder management, I collaborated with business leaders, product managers, and technical teams to identify risks and dependencies, and developed solutions that mitigated potential roadblocks. By leveraging my experience in change management, I ensured that the team was prepared for the transition, and that the new entity was positioned for growth and success. Through my strong leadership skills, communication, and collaboration, I delivered a complex, high-stakes project that exceeded expectations and drove significant business value.

Sep 2018 – Apr 2020 · 1 yr 7 mos · Pune/Pimpri-Chinchwad Area

• Worked with clients like
• S&P Global, Ahmedabad
• SLK Global, Pune
• Hoerbiger, Pune
• Outsystems, Canada
• Canpotex, Canada
• Toyota Tsusho Asia Pacific, Singapore

Jul 2017 – Sep 2018 · 1 yr 2 mos

• 1. Worked along with Marketing Analytics Director (EIG - Burlington Team) for creating CMO deck, QBR/MBR and Marketing Ops deck to make sure requirement from all the stakeholders are met.
• 2. Interpreted data, analyzed results using statistical techniques and provide ongoing reports
• 3. Identified, analyzed, and interpreted trends or patterns in complex data sets.
• 4. Acquired data from primary or secondary data sources and maintain databases.
• 5. Developed and implemented databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

Jan 2017 – Sep 2018 · 1 yr 8 mos

• 1. Developed and maintained applications and databases by evaluating needs; analyzing requirements; developing software systems.
• 2. Enhanced staff accomplishments and competence by planning delivery of solutions; answered technical and procedural questions for developers and other less experienced team members; teached improved processes; mentoring team members.
• 3. Identified requirements by establishing personal rapport with potential and actual clients and with other persons in a position to understand service requirements.
• 4. Arranged project requirements in programming sequence by analyzing requirements;
• preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic.
• 5. Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• 6. Contributed to team effort by accomplishing related results as needed.
• 7. Took training sessions for the team.

Sep 2016 – Jun 2017 · 9 mos

• 1. Interpreted data, analyzed results using statistical techniques and provide ongoing reports
• 2. Identified, analyzed, and interpreted trends or patterns in complex data sets
• 3. Acquired data from primary or secondary data sources and maintain databases/data systems
• 4. Developed and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• 5. Implemented advanced strategies for gathering, reviewing and analyzing data requirements

Jul 2016 – Sep 2016 · 2 mos

• 1. Handled Team of sales associates.
• 2. Consistently achieved Sales & Revenue targets.
• 3. Ensured highest possible success rate on Schedule Adherence.
• 4. Monitored Efficiency/Occupancy and ensured it is on par with requirements.
• 5. Coordinated with Quality & Training teams to analyze N.P.S. and development
• plans (with S.M.E.).
• 6. Provided appropriate weekly feedback to associates based on remote monitoring.
• 7. Took daily briefings to:
• Review team performance.
• Discuss unique experiences on calls/chats with resolution.
• Share updates on Promos & Campaigns.
• Discuss strategy and motivate associates to achieve set targets.
• 8. Addressed prospective/existing customers concerns (handled escalations).
• 9. Conducted Monthly Performance Reviews:
• Presented performance trends for individuals stats.
• Guided the associate to set objectives and plans to achieve them.
• Ensured adequate support provided to better performance.
• 10. Conducted weekly review with Sales Manager to update/discuss AOI/suggest
• improvements.
• 11. Reviewed and assessed impact of changes within the Sales team and other.
• related functions/departments and provided necessary feedback to relevant
• stakeholders.
• 12. Initiated monthly performance review with Senior Management showcasing Highs &
• Lows of the team.
• 13. Motivated Associates on the floor by initiating contests.
• 14. Addressed grievances of the team.

Nov 2015 – Jul 2016 · 8 mos

• 1. Driving revenue via calls/chats/tickets and consistently focus on scaling
• up individual and team targets
• 2. Achieving ticket SLAs, Call and chat abandonment target
• 3. Co-ordination with the interdepartmental teams on different fronts
• 5. Mentoring new associates on floor, have regular feedback sessions.
• 6. Strategize and plan targets and processes
• 7. Carrying out product & process training for new associates
• 8. Addressing product and process queries from team
• 9. Presenting important metrics to the team every week
• 10. Work on discount coupons, reporting, db and website issues and roster.
• Initiatives for the betterment of the process and business

Sep 2015 – Nov 2015 · 2 mos · Mumbai Metropolitan Region

• 1. Answered inbound sales calls – new orders, renewals, verification
• 2. Met sales quotas and performance benchmarks
• 3. Understood the online needs and challenges of small businesses
• 4. Consulted customers on hosting best practices and products/services that will help them achieve online success
• 5. Provided excellent customer service (including basic technical support)

Jun 2014 – Sep 2015 · 1 yr 3 mos · Mumbai Metropolitan Region

• Scoped, Developed and Delivered Admission Portal for Degree and Diploma Admissions across Somaiya Vidyavihar. This version was used till June 2018 and then a Software Development Cell (students and professors combined) was formed to continue with the development and maintenance.