Jul 2023 – May 2024 · 10 mos

• Over the past 11 months, I took a step back to focus on areas that I felt would shape both my professional and personal journey.
• I spent this time upskilling with a clear purpose—strengthening my product sense, exploring AI tools, and applying first-principles thinking to problems. I also aligned my prior experience in supply chain and warehouse management for e-commerce brands with the kind of roles I want to pursue, approaching processes and solutions through a more customer-focused and scalable lens.
• Alongside this, I managed my investments and assets to create a sustainable flow of passive income, giving me the space to focus on work I truly care about.
• Travel and exploration became another part of this phase, exposing me to new cultures, perspectives, and ways of thinking. A few glimpses are on Instagram @hershysocial.
• I also dedicated time to hobbies and well-being—gardening, freshwater fishkeeping and aquascaping, swimming, training pets, and prioritising my health. These activities offered balance, creativity, and perspective.
• Most importantly, I spent meaningful time with my family, especially my young son, which was deeply rewarding.
• This period has been about aligning experiences, learning, and perspectives in a way that naturally positions me for the next chapter of my professional journey.

May 2022 – Jul 2023 · 1 yr 2 mos · Gurugram, Haryana, India

• Overseeing the Hybrid Hub operations (encompassing both first mile and last mile) in Gurgaon, I manage a team of over 150 direct and indirect reports. Driven by a customer-obsessed mindset and a mechanism-oriented approach, I ensure seamless and efficient operational excellence.

Jun 2019 – May 2022 · 2 yrs 11 mos · Gurgaon, Haryana, India

• Thriving in a fast-paced environment, I adeptly manage multiple responsibilities to oversee the day-to-day operational aspects of Amazon's supply chain. By achieving targets and meeting stringent deadlines, I consistently elevate the customer experience.
• Skills:
• Asset Management
• Change Management
• EHS Gensuite
• Data Visualization & Analysis
• 3rd Party Vendor Management
• Total Quality Management (TQM)
• Management Information Systems (MIS)
• Kaizen & 5S Methodologies
• Industrial Hygiene Audits
• Warehouse Management
• Six Sigma
• Gemba Walks
• Benchmarking
• Key Responsibilities:
• Training & Coaching : Guiding newly hired last mile and middle mile managers, as well as interns, ensuring they are well-equipped for their roles.
• Point of Contact : Acting as the liaison for various teams including Amazon Pay, Amflex, WHS, Training Team, DSL, HR, ACES, DEV-OPS, and CS, facilitating collaborative projects and operational processes.
• Customer Escalations : Handling and documenting customer escalations across multiple platforms.
• Manpower Planning & Management : Strategically planning and managing manpower to optimize efficiency.
• Cost Optimization : Enhancing cost per shipment to maximize operational cost-efficiency.
• Pilot Projects : Leading various pilot projects aimed at innovating and improving the last mile supply chain for Amazon Logistics.
• With a customer-obsessed mindset and a mechanism-driven approach, I strive for operational excellence in every facet of my role.

Apr 2019 – Jun 2019 · 2 mos

Mar 2018 – Mar 2018 · 0 mo · Noida Area, India

• Came up with a frugal and feasible resolution in form of Video Pitch, Presentation and Project report of a challenging issue related to supply chain and logistics sector, provided in form of a case study inspired from real time events.
• Kronos® is a global leader in workforce management and human capital management cloud solutions. Guided by decades of experience and innovation, we offer the industry’s most powerful suite of tools and services to manage and engage an entire workforce from pre-hire to retire. And because workforce needs are constantly changing, Kronos solutions are designed to evolve in order to meet the challenges that our customers face every day — regardless of their industry or where they do business.
• More than 30,000 organizations in more than 100 countries use Kronos workforce management and human capital management applications. Our blue-chip customer base — including more than half the Fortune 1000® — is highly diverse and spread across the retail, hospitality, manufacturing, services, distribution, public sector, and healthcare industries.
• Cloud is the fastest-growing aspect of our business. We offer two product suites based on complexity and company size. Workforce Ready® is a cloud, multi-tenant human capital management suite. Workforce Central® provides deep functionality is optimized for vertical industries and can be scaled globally and deployed in the cloud. We were publicly traded on Nasdaq from 1992 until 2007 when we were purchased by private equity firm Hellman & Friedman. In 2014, we added two additional investors: Blackstone and GIC. We have conducted more than 70 acquisitions in our history.

Oct 2017 – Nov 2017 · 1 mo · Gurgaon, India

• 1.Understanding the needs of the consumers
• 2.Developing product pricing and positioning strategies
• 3.Creating communication (ATL and BTL)
• 4.Represent the company by visiting customers to solicit feedback on company products and services

Sep 2017 – Mar 2018 · 6 mos

• Exposure to financial market with industry oriented hands on course.

Aug 2017 – Oct 2018 · 1 yr 2 mos · Noida Area, India · Hybrid

• About the Company
• In the face of technological transformation and the dwindling availability of skilled manpower, particularly in the automotive and related sectors, India confronts a significant challenge in operations, production, and manufacturing. The educational paradigm and the mindset of the youth towards learning have exacerbated this issue.
• As a dedicated member of the automotive community, our initiative seeks to bridge the gap between the burgeoning demand and limited supply of skilled professionals. Our mission is to facilitate a seamless integration of youth into the industry, ensuring a smooth and efficient channel of operations.
• We are a team of seasoned professionals committed to educating, promoting, and cultivating industry-ready experts through practical learning, world-class training programs, live workshops, events, and cutting-edge research. Our advanced curriculum design capsules are meticulously crafted to ignite the passion and activity of the youth, transforming them into proficient professionals.
• Our organization prides itself on being innovative, transformative, and professional, with a mission to revolutionize traditional education. We strive to convert conventional learning methodologies into advanced, in-demand, practical learning experiences that align with industry requirements.
• ### My Role
• encompassing a diverse range of functions, including but not limited to:
• Market Research**: Conducting in-depth analyses to understand market trends and dynamics.
• Branding**: Enhancing brand visibility and reputation through strategic initiatives.
• Operations**: Streamlining and optimizing operational processes for efficiency.
• Marketing**: Developing and executing marketing strategies to drive engagement and growth.
• Our collective efforts are focused on fostering a robust ecosystem where education meets industry needs, equipping the next generation with the skills required to thrive in a rapidly evolving landscape.

Jul 2017 – Jul 2019 · 2 yrs

Jun 2017 – Jul 2019 · 2 yrs 1 mo · Noida Area, India

• Managed a 6 member senate, taking care of student affairs. also became president of 2 committees of my college. And secretary of parikalp.

Feb 2017 – Jul 2017 · 5 mos · JLPL Industrial Area, Airport Road, Mohali

• Project made: Geeks Secure Connection Tool Kit (2017)
• The tool kit consisted of 2 applications working together on a cloud environment with the help of internet services working on the cloud server handling the Database. This app was a live project for to be used in the company to take remote screen sharing sessions of client’s computers.
• Technologies used: Visual C#, C++, VNC cloud server.

May 2016 – Jul 2017 · 1 yr 2 mos

• Mentor and a member of advisory committee of Epic Youth Club.

Mar 2015 – Jun 2016 · 1 yr 3 mos

Feb 2015 – May 2022 · 7 yrs 3 mos

• About EPIC Youth Club
• Enigmatic Pursuers In Chitkara (EPIC Youth Club) was co-founded by Harsh Tyagi and Chander Vivek Duggal in 2015, under the jurisdiction of the Department of Student Welfare (DSW), now known as the Office of Student Affairs (OSA) at Chitkara University, Punjab. EPIC Youth Club serves as a vibrant platform for both elite students and underdogs, enabling them to showcase their worth and talents.
• Mission and Vision :
• EPIC Youth Club was established with the vision of providing students with more exposure and opportunities beyond academics. The club encourages students to step out of their hostel rooms, network with each other, and learn something new every day. By taking on responsibilities and facing new challenges, members are groomed for overall development.
• Activities and Goals :
• The club is dedicated to organizing a wide array of activities that foster the development and growth of hostel-residing students. Active beyond university working hours, EPIC Youth Club focuses on:
• Sports : Encouraging physical fitness and team spirit.
• Literary : Promoting literary pursuits and intellectual growth.
• Cultural : Celebrating cultural diversity and creativity.
• Social : Engaging in social causes and community service.
• Technical : Enhancing technical skills and innovation.
• The club provides a platform for students to explore their potential, helping them grow in various fields and widening their perspectives.
• Leadership :
• Harsh Tyagi, along with Chander Vivek Duggal, leads a diversely skilled and harmonious team. Their leadership ensures the club remains a beacon of opportunity and growth for all its members.
• Follow EPIC Youth Club on social media to stay updated on our latest activities and initiatives:
• Facebook : [EPIC Youth Club](https://www.facebook.com/epicyouthclub/)
• Instagram : [epic_youth_club](https://www.instagram.com/epic_youth_club/?hl=en)

Jan 2015 – Apr 2015 · 3 mos · Chitkara University, Chandigarh

• I organised a 2 day Major Event(Step-Up) a western style dance team competition, in explore fest, a national level cultural fest. I handled a Team of 6 members directly and also logistics, hospitality and discipline team indirectly for my event. My role was to ensure smooth operations in all the process from participation to sponsorship, and the hospitality of the chief guest of my event.

May 2014 – Dec 2014 · 7 mos · Chandigarh Area, India

• I organised Trend-Setters, A Car and Logo designing competition in Aautofiesta a national level Tech. Fest organised by aautosync innovations. I handled a Team of 6 members directly and also logistics, hospitality and discipline team indirectly for my event. My role was to ensure smooth operations in all the process from participation to sponsorship, and the hospitality of the chief guest of my event.

Nov 2013 – Jan 2014 · 2 mos · Gurgaon, Haryana, India

• I worked as a Jr. Technician(intern), my job was to troubleshoot the PCs of users (employees) and ensuring the network has no problem.

Jan 2013 – Jul 2013 · 6 mos · Chandigarh Area, India