Jun 2024 – Present · 2 yrs · Remote

• Talent Acquisition: Identify, source, and engage with potential executive candidates through various channels including networking, headhunting, and online platforms.
• Candidate Screening: Conduct thorough interviews and assessments to evaluate candidates' qualifications, experience, and cultural fit.
• Stakeholder Collaboration: Partner with hiring managers and senior leaders to understand executive staffing needs and develop effective recruitment strategies.
• Pipeline Management: Build and maintain a strong pipeline of executive talent for current and future hiring needs.
• Market Research: Stay informed about industry trends, competitive landscape, and market intelligence to identify potential candidates and opportunities.
• Recruitment Strategy: Develop and implement comprehensive recruitment plans and strategies to attract top executive talent.
• Candidate Experience: Ensure a positive candidate experience throughout the recruitment process, from initial contact to onboarding.
• Negotiation and Offer Management: Facilitate negotiations and manage the offer process, including salary discussions, benefits, and other terms of employment.
• Diversity and Inclusion: Promote diversity and inclusion in all recruitment practices to build a diverse and high-performing executive team.
• Metrics and Reporting: Track and analyze recruitment metrics and provide regular reports to senior management on the effectiveness of recruiting strategies.

Oct 2015 – Jun 2024 · 8 yrs 8 mos · Remote

• Talent Sourcing and Acquisition: Identify and attract top talent within the Oil and Gas, Finance, Technology, and other sectors, overseeing end-to-end recruitment processes, from sourcing to onboarding.
• Client Relations Management: Cultivate and maintain strong client relationships in the Oil and Gas, Finance, Technology, and other industries, ensuring client satisfaction and retention.
• Strategic Business Partnership: Act as a strategic business partner, collaborating with key stakeholders to understand their talent needs and aligning talent acquisition strategies with organizational goals.
• Negotiations and Contract Management: Negotiate contracts, including Master Service Agreements (MSAs) and Statements of Work (SOWs), to meet client requirements while ensuring compliance and effective service agreements.
• Client Relations and Talent Acquisition Executive: This title represents the core focus of the role @ Wp Engine, Capgemini and numerous other clients.
• Workforce Planning: Collaborate with clients to develop workforce plans, providing insights and expertise on market trends and talent availability across multiple industries.
• Performance Analytics: Utilize data and metrics to assess the effectiveness of talent acquisition strategies, enabling data-driven decision-making and continuous improvement for diverse industries.

Jun 2021 – Sep 2021 · 3 mos · New York, United States

• Client Engagement: Develop and maintain strong relationships with clients, serving as the primary point of contact, and ensuring alignment with their recruitment goals and strategies.
• Service Delivery: Oversee the end-to-end recruitment process, managing a team to execute sourcing, screening, interviewing, and onboarding, while ensuring quality, efficiency, and compliance.
• Team Leadership: Lead and mentor a team of recruiters and coordinators, providing guidance, training, and support to meet client expectations and achieve recruitment targets.
• Performance Metrics: Establish and monitor key performance indicators (KPIs), leveraging data-driven insights to optimize recruitment processes and enhance client satisfaction.
• Continuous Improvement: Implement best practices, process enhancements, and technology solutions to improve service delivery, drive efficiency, and adapt to evolving client needs in the dynamic field of talent acquisition.

Mar 2021 – Jun 2024 · 3 yrs 3 mos · Austin, Texas, United States

• Client Engagement with C-Level Executives and Hiring Managers: Foster strong relationships with clients, including C-level executives and hiring managers, to gain a deep understanding of their technical talent requirements and align recruitment strategies with WP Engine's services.
• Technical Talent Sourcing: Lead the identification, attraction, and acquisition of top technical talent to ensure alignment with the organization's goals and technical needs.
• Team Leadership: Provide leadership and guidance to a team of recruiters and coordinators, ensuring they effectively collaborate to meet client expectations and deliver high-quality recruitment services.
• Effective Delivery: Oversee end-to-end recruitment processes, from sourcing and assessment to onboarding, ensuring efficiency, quality, and compliance.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure recruitment success, providing data-driven insights for process improvement.
• Client Growth Strategies: Identify opportunities for expanding existing client relationships and exploring new business avenues, fostering both client retention and business development in the dynamic tech sector.

Jul 2014 – Oct 2015 · 1 yr 3 mos · Beaverton, Oregon

• Customer Relationship: Cultivate and maintain strong relationships with Comcast new and existing customers, understanding their needs and aligning solutions to deliver exceptional services.
• Sales and Revenue Growth: Drive sales initiatives, identify opportunities for selling, upselling, cross-selling, and expanding Comcast's service offerings to maximize revenue.
• Market Analysis and Strategy: Stay informed about industry trends and competitors, allowing you to develop and implement effective sales strategies tailored to the evolving telecommunications landscape.
• Contract Negotiation: Negotiate agreements and contracts, ensuring that customer needs are met while adhering to Comcast's service standards and compliance requirements.
• Performance Metrics and Reporting: Establish and monitor key performance indicators (KPIs) to evaluate and enhance the effectiveness of sales efforts, providing data-driven insights for continuous improvement.

Sep 2011 – Jul 2014 · 2 yrs 10 mos · Hillsboro, Oregon

• Customer Support and Technical Assistance: Provide exceptional customer service and technical support to Netflix subscribers, addressing inquiries, troubleshooting technical issues, and ensuring a positive streaming experience.
• Issue Resolution: Effectively diagnose and resolve customer issues related to streaming, device compatibility, account management, and billing, ensuring a seamless Netflix experience.
• Product Knowledge: Maintain up-to-date knowledge of Netflix's catalog, features, and technical specifications, allowing you to assist customers in maximizing their subscription benefits.
• Customer Engagement: Engage with customers through various channels, such as phone, chat, and email, delivering consistent, friendly, and solution-oriented support.
• Performance Metrics: Meet or exceed key performance indicators (KPIs) related to response times, issue resolution, and customer satisfaction, contributing to a positive customer service experience.