Feb 2024 – Present · 2 yrs 3 mos · London Area, United Kingdom · Remote

• Organization advocating for composable digital commerce architecture and agentic AI. Offer guidance and strategic advice to the alliance of 100+ technology organizations, leading the standardization of composable business architecture for hybrid and agentic business ecosystems. The Advisory Board is a group of industry experts who provide guidance to help the Alliance make informed decisions, navigate challenges, and capitalize on opportunities. (Disclosure: This is a voluntary uncompensated advisory role.)

Jan 2022 – May 2022 · 4 mos · Washington DC-Baltimore Area

• Developed a content strategy based on business objectives and Human-Centered Design (HCD) principles. Created content strategy deliverables across a project life cycle. Conducted SEO and SEM audits, content audits, and gap analyses. Created style guides, taxonomies, and metadata frameworks on redesign of vote.gov (GSA/TTS) website. Performed UX heuristics testing on behalf of USAID GHSC website. I currently have Public Trust security clearance.

Jul 2012 – Mar 2013 · 8 mos · Greater Cleveland

• As the Help Desk Manager and IT Project Lead at NAS Recruitment Communications I led IT project management across server, file, and domain migrations. I spearheaded software roll-outs, updates, and maintenance as well as image creation and management. Additionally, I managed the Cisco VPN tunnel for nationwide network and provided remote Tier II Help Desk support for all C-suite executives, VPs, marketing, and sales staff.
• Some key achievements in this role include:
• Directed design, development, and administration of 'Golden Triangle' dual directory network (Apple Open Directory housed within MS Active Directory) resulting in PCs and Macs bound to one shared internal domain.
• Received rapid promotion and raise from Help Desk Analyst to Help Desk Manager within 10 months for outstanding performance and leading all sysadmin duties.

Oct 2010 – Sep 2012 · 1 yr 11 mos · Greater Cleveland

• During my tenure as an IT Help Desk Analyst I spearheaded remote Tier I Help Desk Support for executives and salespeople nationwide. Through leading the analysis of end-user behavior, I utilized the insights to refine and customize internal systems for optimized and streamlined performance.
• Some key achievements in this role include:
• Key frontline technological support provider for nationwide network of 150+ executives and salespeople for McCann Worldgroup subsidiary with key clients from Toyota, McDonalds, Coca-Cola, and the US Army.
• Led design and implementation of IT Help Desk ticketing system utilizing Spiceworks, enabling regain of help desk functionality and ability to hire additional team members following loss of formal IT event ticket tracking system during 2008 financial crash.
• Elected by HR department to "Fun Team", leveraging communication and people skills to raise morale, motivate teams, and drive production.

Mar 2012 – Jan 2025 · 12 yrs 10 mos · Canton, Ohio, United States · Remote

• Achieved over $14.5M in peak annual B2C eCommerce sales (2018) with a lean team and Agile project management methodology; delivered personalized experiences to over 600K annual visitors; top performing eCommerce distributor in my industry for five consecutive years.
• Responsible for hiring, management, and training of a 25-member team across digital commerce functions: order management, inventory, fulfillment, customer service, website development, product design and purchasing, payments, partnership strategy, and marketing (marketplaces, social media, SEM, retargeting, retention, email, and 1:1 consultative sales)
• Led technology procurement, implementation, integration, and employee training for all digital commerce systems
• Performed competitive marketing analysis and performance assessments leveraging tools such as PowerBI, Microsoft Excel, and Google Cloud Database with SQL analytics and Python
• Owner for all projects related to digital content marketing, website development, and asset management, leading teams for product information management, customer acquisition, SEM, and social media marketing

Oct 2007 – Aug 2012 · 4 yrs 10 mos · Peoria Metropolitan Area

• Part-time contract musician at St. Paul's Episcopal Church. I sang solos and supplemented the soprano section of the choir. I still do solo work to date.

Sep 2006 – Aug 2010 · 3 yrs 11 mos · Guzzetta Hall (Music Department)