Apr 2025 – Feb 2026 · 10 mos

Apr 2023 – Mar 2025 · 1 yr 11 mos

• Managed and grew a team delivering analytics for client activation, retention, and referrals.
• Worked with Business, Compliance, Strategy, Product and Growth teams to use data in decision making and improve data quality.
• Analyzed customer journeys to simplify onboarding and trading, increasing satisfaction and revenue.
• Set up data governance practices to keep customer and payments data accurate and compliant.

Jul 2021 – Mar 2023 · 1 yr 8 mos

• Forecasted revenue and analyzed P&L trends to support leadership decisions.
• Built Tableau dashboards and SQL queries to track client activation and growth.
• Studied customer journeys and behaviors to design strategies that improved client acquisition and retention.
• Shared insights that increased client engagement and revenue per customer.

Jun 2018 – Jun 2021 · 3 yrs · Mumbai, Maharashtra, India

• Built predictive models and automation solutions that helped automobile clients make faster, better decisions.
• Created a Claims Classification Model that improved accuracy and reduced processing time.
• Automated reporting using Python, SQL and Excel to save time and deliver insights quickly.
• Developed interactive dashboards in Agile teams, giving leaders clear visibility into key business metrics.

Dec 2016 – Jun 2018 · 1 yr 6 mos

• Managed BI projects for a UK telecom client using SQL, Tableau, R, and Excel to create dashboards and run analysis.
• Worked with the Complaints team to uncover issues and improve handling efficiency.
• Supported Workforce teams during a merger by using data to balance staffing and improve operations.
• Built a predictive model for the Collections team that improved recovery forecasts and revenue.

Mar 2016 – Dec 2016 · 9 mos

• Data Analysis: Proficient in extracting, cleaning, and analyzing data using tools such as SQL, R, Tableau and Excel to uncover key trends and patterns.
• Business Intelligence: Experienced in developing and maintaining Tableaudashboards and reports for effective communication of insights to stakeholders.
• Statistical Modeling: Skilled in applying statistical techniques to analyze and interpret data, providing valuable insights for strategic decision-making.
• Predictive Analytics: Utilized predictive modeling to forecast trends, identify opportunities, and enhance proactive decision-making processes.

Sep 2014 – Mar 2016 · 1 yr 6 mos

• Delivered end-to-end analytics for a leading automobile client, covering data cleaning, extraction, and dashboard development in Tableau. Analyzed customer and campaign performance to identify key patterns and opportunities, enabling smarter marketing decisions. Presented insights and strategic recommendations through impactful visual storytelling, helping client stakeholders improve targeting and campaign effectiveness.

Jun 2012 – Aug 2014 · 2 yrs 2 mos · Mumbai Metropolitan Region

• Analyzed large-scale user and advertising data to uncover trends, behaviors, and performance drivers, enabling product and business teams to make data-backed decisions.
• Designed and executed A/B testing to optimize user experience, ad targeting, and product features, improving engagement and click-through rates.
• Monitored end-to-end product performance, created actionable insights, and partnered with product managers to shape go-to-market strategies and successful product launches.
• Recognized for delivering data-driven recommendations that enhanced product adoption and revenue outcomes.