Henri T.

Associate Partner

Round Rock, Texas, United States11 yrs 6 mos experience

Key Highlights

  • Over 10 years of leadership experience
  • Expert in building high-performing teams
  • Passionate about customer and employee experiences
Stackforce AI infers this person is a SaaS and Fintech expert with a focus on customer success and IT management.

Contact

Skills

Core Skills

Customer SupportIt Management

Other Skills

Driving ResultsIdentifying TrendsBusiness RequirementsTeam DevelopmentIT EscalationBusiness AnalyticsSkilled Multi-taskerOperational ControlAmazon Web Services (AWS)Attention to DetailCustomer OnboardingInformation TechnologyCustomer Satisfaction (CSAT)Key Performance IndicatorsCLI

About

Dedicated leader with over 10 years of experience in leadership, mentoring, and leading through change. Builder of highly motivated, high performing, customer and business focused teams. Dedicated to finding creative and effective ways to make sure teams meet internal and external expectations. I am passionate about moving people and teams forward, and creating amazing experiences for my customers. I thrive on improving employee and client experiences, attacking problems with innovative solutions, and fostering environments of accountability, creativity, and forward thinking.

Experience

11 yrs 6 mos
Total Experience
2 yrs
Average Tenure
1 yr 3 mos
Current Experience

Github

Senior Manager, Security and Revenue Support

Feb 2025Present · 1 yr 3 mos · Remote

Atlassian

Enterprise Support Engineering Manager

Jan 2023Nov 2024 · 1 yr 10 mos · United States · Remote

Driving ResultsIdentifying TrendsBusiness RequirementsCustomer SupportTeam DevelopmentIT Escalation+24

Truepill

Head of Support Engineering

Oct 2021Feb 2023 · 1 yr 4 mos · Austin, Texas, United States

Driving ResultsIdentifying TrendsE-CommerceBusiness RequirementsCustomer SupportTeam Development+26

Five star bank - california

Vice President, Electronic Banking

Jan 2021Oct 2021 · 9 mos · Greater Sacramento

Driving ResultsIdentifying TrendsE-CommerceBusiness RequirementsCustomer SupportTeam Development+25

Q2ebanking

L2 Application Support Manager

May 2018Jan 2021 · 2 yrs 8 mos · Austin, Texas Metropolitan Area

Driving ResultsIdentifying TrendsBusiness RequirementsCustomer SupportTeam DevelopmentIT Escalation+25

Fiserv

Manager, Client Technical Support/QA Project Manager

Aug 2013Apr 2017 · 3 yrs 8 mos · Dallas-Fort Worth Metroplex

Driving ResultsIdentifying TrendsBusiness RequirementsCustomer SupportTeam DevelopmentIT Escalation+25

Education

American Academy of Art

Bachelor of Fine Arts - BFA

Roosevelt University

Social Sciences

City Colleges of Chicago-Kennedy-King College

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