Nov 2024 – Sep 2025 · 10 mos · Melbourne, Victoria, Australia · On-site

• As a passionate and experienced Kindergarten Teacher, I create a warm, inclusive, and engaging environment where children feel safe, supported, and inspired to learn. I believe in the power of play-based learning and intentionally plan experiences that nurture each child’s social, emotional, cognitive, and physical development.
• My approach is grounded in the Early Years Learning Framework (EYLF) and guided by the National Quality Standards (NQS). I work closely with families and fellow educators to foster strong partnerships and ensure continuity of care and learning.
• I’m committed to supporting each child’s unique journey by encouraging curiosity, building resilience, and celebrating every milestone—big or small. I take pride in creating a learning space where children can express themselves freely, develop a love for learning, and build the confidence to take on new challenges.
• Key Areas of Expertise:
• 1. EYLF-aligned programming and documentation
• 2. Supporting school readiness and transition to primary
• 3. Positive behaviour guidance and emotional regulation
• 4. Strong family communication and engagement
• 5. Inclusive and trauma-informed practices
• 6. Creating learning environments that promote agency and exploration

May 2024 – Nov 2024 · 6 mos · Melbourne, Victoria, Australia · On-site

• Shortly after joining the centre, I was promoted to Babies Room Leader just two weeks into the role — a reflection of my strong understanding of infant care, leadership qualities, and ability to build instant rapport with families and colleagues.
• In this role, I lead the day-to-day operations of the Babies Room, ensuring a warm, nurturing, and safe environment that supports the emotional, physical, and developmental needs of each child. I collaborate closely with a dedicated team of educators to deliver high-quality, play-based learning experiences, while maintaining strong, trusting relationships with families. My focus is on creating a consistent and responsive space where babies can thrive and feel secure in their first learning environment.
• Key responsibilities include:
• 1. Leading and mentoring a team of educators in the Babies Room
• 2. Planning and implementing age-appropriate learning programs aligned with the Early Years Learning Framework
• 3. Building strong relationships with families and supporting transitions into care
• 4. Overseeing daily routines, documentation, and compliance with regulatory standards
• 5. Ensuring a high standard of health, hygiene, and safety at all times

Sep 2023 – Jan 2024 · 4 mos · Melbourne, Victoria, Australia · Hybrid

• As an Online Customer Service Representative at David Jones, I play a pivotal role in ensuring a seamless and delightful shopping experience for our valued customers across digital channels which include live chats, emails, SMS and calls. I am the first point of contact for online shoppers, responding promptly and professionally to inquiries via email, live chat, and social media platforms.
• My responsibilities include providing expert assistance with product information, order tracking, shipping details, and returns or exchanges. I collaborate closely with various departments to address technical issues, streamline processes, and enhance the overall online shopping journey.
• With strong communication skills and a customer-centric approach, I strive to exceed customer expectations and foster long-term loyalty to the David Jones brand. I am passionate about delivering exceptional service, building rapport with customers, and contributing to the continuous improvement of our online retail operations.

Jan 2023 – Present · 3 yrs 5 mos · On-site

• Worked as a Patron Service agent in huge sporting events which include: The Australian Open (2023) and the Australian Grand Prix (2023). As a Guest Service Representative at a Sporting Event, I was the frontline ambassador for attendee satisfaction. My role revolved around delivering exceptional customer service and ensuring a seamless experience for all guests. I warmly welcomed attendees, provided event information, and assist with seating arrangements and facilities navigation. Handling guest inquiries and resolving concerns promptly and courteously is key. I collaborated closely with event staff to manage crowds effectively and address any issues that arise. Ticket scanning, access control, and adherence to event protocols are crucial aspects of my responsibilities. Flexibility and adaptability were essential as I navigate dynamic event environments, remained composed under pressure and swiftly responding to changing circumstances. Professionalism, teamwork, and effective communication were core to my success, ensuring a positive representation of the event organizers or venue management. By embodying the spirit of hospitality and demonstrating a commitment to guest satisfaction, I contributed significantly to the overall success and enjoyment of the sporting events.

Jan 2023 – Sep 2023 · 8 mos · On-site

• As a Research Assistant for exercise testing for clients with atrial fibrillation (AFib), my primary responsibility was to support the research efforts aimed at understanding the effects of exercise on individuals with AFib, I have predominantly assisted in conducting exercise tests and monitoring participants' responses, including heart rate, blood pressure, and oxygen saturation levels. My duties also include preparing testing equipment, scheduling participant appointments, and maintaining accurate records of test results. Additionally, I got a chance to collaborate with the research team to analyze data, contribute to research publications.

Jan 2022 – Mar 2023 · 1 yr 2 mos

• Guiding students to produce a better quality assignment by making them aware of the tools and guides available and making them independent learners. Also,workedduring orientation with students in order to increase awarenes of the program and benefits it offers to students

Feb 2021 – Dec 2022 · 1 yr 10 mos

• Schedule weekly Peer Mentor Drop-in sessions for seven weeks of trimester/semester in consultation with the Peer Support and Transition Coordinator. Attend the end of Peer Mentor Event and provide support with the running of the event to the Peer Mentor Team. Assist with the recruitment of mentees/mentors for each trimester/semester of the program under the direction of the Peer
• Mentor Support Officer. Provide feedback and input into the Peer Mentor Training Program.

Jan 2021 – Mar 2024 · 3 yrs 2 mos

• Conducted outbound calls for Priority students at Deakin University. Assist them with enhancing their academics by letting the students know of the different services available at Deakin.

Jan 2021 – Jan 2022 · 1 yr

• Helping Cloud Campus student's transition in university by emailing them regularly about resources and services Deakin has to offer.

Feb 2020 – Jun 2023 · 3 yrs 4 mos

• Helping university students with mathematical difficulties via online platforms and face-to-face drop-in sessions. Also, conducting workshops for students appearing for LANTITE exams.

Oct 2021 – Jul 2025 · 3 yrs 9 mos · Chadstone, Victoria, Australia · On-site

• Walking customers through the in-store product range, rendering high quality customer service for retail walk in and working transactions through the POS system. Maximising sales and providing advices around decor pieces. As a Sales Staff at a luxury home decor shop, I was responsible for providing an exceptional shopping experience to affluent clientele. My role involved greeting customers warmly, understanding their preferences, and guiding them through the store's exquisite collection of high-end home decor items. I predominantly showcase the quality and craftsmanship of products, offering expert advice on design aesthetics, color coordination, and interior styling. Building rapport with customers, I actively listen to their needs and preferences, providing personalized recommendations and solutions to enhance their living spaces. My goal is to cultivate long-term relationships with clients, fostering loyalty and repeat business. Attention to detail, product knowledge, and a keen eye for luxury trends are essential to my success in meeting sales targets and upholding the brand's reputation for excellence in home decor.

Oct 2021 – Oct 2022 · 1 yr

• Working with a team of 6 executives to best manage the sport in the university.
• One of the co-founder of the club and worked from having no membership to 150+ members in one year.
• Conducted events collaborating with Deakin Active (for venue), other Deakin clubs. Maintained the club budgets and applied for grants for the club as well.

Mar 2021 – May 2021 · 2 mos · Melbourne, Victoria, Australia

• Undertook 80 hour placement as part of my course at Deakin Active which helped me develop my knowledge in exercise programming and prescription by:
• 1. Designing an exercise program for a client demonstrating them all the exercise prescribed and cater to their needs.
• 2. Talking to members, understanding their fitness goals and making relevant recommendation/suggestions.
• 3. Assist a trainer conduct a group session and then gradually conduct sessions independently.
• 4. Taking client through a body scan and prescribing them programs according to their physiological assessment.
• 5. Approaching members on the floor who look like they need help or doing exercises incorrectly and assisting them with the correct technique.

Jan 2021 – Apr 2021 · 3 mos

• 1. Making sure that individuals in the premises understand and enact required guidelines on campus, such as adhering to capacity restrictions or physical distancing requirements (especially in high-traffic areas and informal learning spaces)
• 2. Locating the closest hand sanitiser stations for your use
• 3.Answering any questions you may have about COVID-19-related restrictions at Deakin.

Dec 2020 – Feb 2021 · 2 mos

• Received inbound retail calls from customers and helped them solve their issues/queries.

Feb 2020 – May 2020 · 3 mos · Melbourne, Victoria, Australia · On-site

• The placement entails the following:
• 1. Working through the portal 'Revolutionise' and maintain the member database.
• 2. Assiting with working on restructuring and deisgning the new website.
• 3. Help amending the official documents.

Nov 2019 – Jan 2020 · 2 mos · Dubai, United Arab Emirates

• 1. Worked on a project 'Dubai World Games' and helped develop potential clients and agents.
• 2. Contributed to some content on the website.
• 3. Assisted the Head of Project with his activities.