Himanshu Agarwal

Project Manager

South Delhi, Delhi, India12 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led automation projects saving over 2500 internal hours.
Successfully managed high-value projects with short turnaround times.
Improved client onboarding process significantly.

Stackforce AI infers this person is a Project Management professional in the Fintech industry.

Contact

Skills

Core Skills

Project ManagementStakeholder ManagementRisk AssessmentCommunity ManagementResource ManagementOperations Management

Other Skills

Analytical SkillsAutomationBusiness AnalysisBusiness DevelopmentBusiness PsychologyBusiness StrategyC++Change ManagementCommunicationCustomer Relationship Management (CRM)Customer ServiceDecision MakingDiligentEloquentEmpathy

About

Over the past decade, I have worked in a handful of industries; each has taught me invaluable experience and skills. I am currently working in the capacity of Project Management Senior Analyst in the Global Delivery department at Fidelity National Information Services - an IT Services and IT Consultancy Incorporation offering industry-leading financial services and products. I am working with cross-functional experts and leaders in the industry. I work towards improving the company processes, client experience, and banking experience for the end user. I am an IIFT graduate with proven experience in Project Management, Operations Management, and Community Management. My other skills are (but are not limited to): Account Management, People Person, Attention to detail, Capacity Planning, Inventory Management, Delivery Scheduling, Gap Analysis, Budgeting, Resource Planning, Workforce Management, Change Management, Reporting, Stakeholder Management, Time Tracking

Experience

12 yrs 6 mos

Total Experience

3 yrs 1 mo

Average Tenure

4 yrs 9 mos

Current Experience

Fis

Project Manager

Sep 2021 – Present · 4 yrs 9 mos · Gurugram, Haryana, India

Responsibilities:
Led project(s) of high importance E2E to automate the client onboarding and sample (credit/ debit) card designing
Govern several projects under a high-visibility global internal $250M+ savings program
Perform a thorough analysis of the projects to identify the true status and health of the projects
Conduct bi-monthly PMO audit with senior management & take appropriate actions on the findings
Act as FPOC of Project Change Requests & Lead the PCRs E2E
Setup the process, reporting, and dashboard of a new project through Smartsheets
Achievements:
Simplified & Automated RAID governing process for the team, reducing deep-dive review of multiple sources & providing visual management for all
Improved the Project Change Request process and reduced the processing time by 200%, creating a positive impact for 3 dozen projects and project managers
Successfully led automation projects impacting 3000 banks/ clients & saving over 2500 internal hours:
o Successfully automated client onboarding process cutting down the timeline from 6 months to less than 6 weeks and reducing immeasurable back-and-forth emails & communication
o Successfully automated sample (credit/ debit) card design process, empowering the clients, reducing the timeline from 9 months to 2 weeks, and reducing immeasurable back-and-forth emails & communication

Project ManagementStakeholder ManagementChange ManagementReportingGap Analysis

Learningmate

Project Manager

Oct 2020 – Sep 2021 · 11 mos · Mumbai, Maharashtra, India · Remote

Responsibilities:
Responsible for daily operations including coordinating with internal and external teams
Study, understand, and analyze project requirements and various security and legislative compliance in the project and identify the risks associated with it.
Plan resources and identify project-specific training needs as per the requirements of the project.
Communicate project requirements to the team.
Identify and prioritize project objectives.
Create the Project plan and schedule for the project.
Maintain a risk register by identifying project risks and defining mitigation and contingencies for the same.
Create project RTM and update as and when required.
Ensures all key project process documents are complete with respect to the project requirement.
Follow all processes as defined in the QMS and highlight any exceptions in the Project Plan.
In case of outsourcing, review the contracts and verify the compliance.
Achievements:
Created various High-Level Smartsheet dashboards & report views for varied Stakeholders
Successfully managed short TAT high-value projects

Project ManagementRisk AssessmentResource PlanningCommunicationStakeholder Management

Community folks

Community Manager

Jul 2020 – Oct 2020 · 3 mos · Delhi, India

Responsibilities:
Spread awareness about community management and its benefits to the brands
Organize monthly offline and online conference and group events
Act as FPOC in the group for the community managers based out of Delhi
Consult early-stage community managers on how to set up and expand their communities
Moderate community and its activities
Interact with the community members on a regular basis
Achievements:
Successfully organized multiple offline and online meet-ups for community managers of Delhi with an average headcount of 50 & a turnup ratio achieved over 33%
Helped grow engagement and engagement quality

Community ManagementEvent OrganizationModerationEngagement Strategies

Aptara

Project Manager

Apr 2016 – Oct 2020 · 4 yrs 6 mos · Noida Area, India

Responsibilities:
Successful project transitions of multi-million-dollar clients on a multitude of revenues & regions under stringent timelines/ TAT
Managing & Reporting the entire project lifecycle from inception to go live & controlling the JIT deliveries while achieving important milestones
Working as a SPOC for different teams, vendors, clients, & stakeholders on the progress of their respective projects
Gap analysis before project initiation & during the project lifecycle & devising mitigation strategies
Doing Time & effort analysis for preparing RFPs & RFQs to bring in new assignments/ businesses
Enabling teams with the know-how of new project requirements through proper change management
Assimilating detailed project report & delegating deliverables to different stakeholders while working closely with the teams & monitoring the progress
Internal Quality Audits & production control
RCA, CAPA, & Why-Why analysis of feedbacks received from the clients
Managing MIS, team scorecards for analyzing the performance of the team & individuals
Identifying critical resources & designing career progression
Interviewing, training, inducting, & retaining the right fit
Achievements:
Successfully delivered small-sized (50 USD) to large-sized (2 Million USD) multi-region End-to-End projects & achieved personal & professional milestones
Simultaneously h&led multi-category short TAT (24 hours) & expansive TAT (6 months) projects with 1 man-day to 900 man-days requirements
Workforce Management experience of up to 50 at different geographic locations
Minimization of NVA tasks through VSM & External & Internal KPIs
Client appreciations for showcasing exceptional commitment for important projects
Implemented customized ERP system for better-decentralized project management & control helping in publishing measurable scorecards for all the teams

Project ManagementQuality AuditsGap AnalysisResource Management

Media arrow entertainment private limited

Operations Manager

Dec 2013 – Apr 2016 · 2 yrs 4 mos · Noida Area, India · Hybrid

Responsibilities:
Negotiated with various parties for most cost-efficient propositions
Streamlined and automated daily operations
Procurement handling and devising Supply Chain strategies for better logistics management
Inventory estimation and control
Preparing & working as per master production schedule
Preparing SOPs for the Operations team
Manpower budgeting, planning, and forecasting
Achievements:
Simultaneously organized and handled multiple prestigious events in different parts of the city with a total budget of over 1 crore INR
Introduced an organized and trackable automated CRM system based on the available resources