Dec 2022 – Jan 2026 · 3 yrs 1 mo · India

• Here to:
• Support KAMs, understand customer needs, and demonstrate AI and VI Solera products.
• Provide solutions for better business outcomes.
• Collaborate with biz and tech teams for streamlined implementations and on-time delivery.
• Document requirements, lead projects, and drive process improvements.
• Track technical developments and analyse customer issues for successful implementations.

Sep 2019 – Dec 2022 · 3 yrs 3 mos

• Led integration projects for the STELLR processing platform, making sure they were successfully implemented.
• Provided pre-sales advice to potential partners, promoting preferred technical setups and integration methods.
• Worked with partner technical staff to create end-to-end integration solutions and gain agreement from key stakeholders.
• Managed project plans and implementations, overseeing connectivity, testing, and certification processes.
• Assisted Customer Care and supported IT OPS / IT DEV teams as a technology expert.

Mar 2018 – Sep 2019 · 1 yr 6 mos · New Delhi Area, India

• Prepared and reviewed BRD and FRD documents, Use Cases for seamless implementation and post Go-Live activities.
• Delivered projects on time and within budget, collaborating with cross-functional teams and vendors.
• Oversaw application design, business rules, and wireframing for flawless project execution.
• Technical expertise in PHP, MVC Frameworks, MySQL, JavaScript, and data modeling.
• Managed key clientele, providing customizations for complex business needs and leading pre-sales functions.

Apr 2016 – Mar 2018 · 1 yr 11 mos · On-site

• Formed and coached in-house dev team to create internal software products and tools for improved efficiency.
• Aligned project workflows with process demands, implementing automation strategies for increased productivity.
• Managed end-to-end development lifecycle, from ideation to deployment.
• Conducted market analysis, pricing, and forecasting customer demand while coordinating sales and promotional activities.
• Oversaw product production, pricing, sales, and distribution, ensuring smooth operations, and managed staff and brand strategies.

Apr 2015 – Mar 2016 · 11 mos · On-site

• Automated business processes (BPA) to reduce manual efforts and improve accuracy.
• Implemented improvements in manual processes to boost productivity.
• Used data insights to identify issues and recommend solutions.
• Standardized workflows for consistency and performance.
• Aligned process strategies with business goals.
• Ran workshops to train stakeholders on new processes.