Hithesh Aiyanna M

Business Development Executive

Bengaluru, Karnataka, India6 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Spearheaded Ola Electric's successful IPO communications strategy.
  • Reduced negative sentiment by 70% at Trell.
  • Implemented AI-driven analytics for real-time brand monitoring.
Stackforce AI infers this person is a Brand and Digital Strategy expert in the Electric Mobility and AI Technology sectors.

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Skills

Core Skills

Brand StrategyDigital MarketingCrisis ManagementPublic RelationsReputation ManagementCustomer Experience

Other Skills

AI in MarketingAI-Driven AnalyticsAnalyticsB2B Problem ResolutionBrand MarketingBrand PositioningBrand Strategy and ManagementBrandingCampaign ManagementCommunity Engagement StrategyCommunity ManagementContent MarketingCreative Content CreationCreative StorytellingCrisis Leadership

About

I am a Brand & Digital Strategy Manager with over 6 years of experience helping companies strengthen their market presence, elevate customer engagement, and build memorable brands. At Ola (Electric, Mobility, Krutrim AI), I’ve spearheaded data-driven brand strategies, including the brand positioning for Ola Electric’s IPO that led to a $500M+ oversubscription. By combining integrated marketing campaigns, AI-driven brand monitoring tools, and cross-functional collaboration, I’ve helped drive growth, improve customer sentiment, and elevate brand equity. Previously, I transformed online reputation at Trell by reducing negative sentiment by 70% and boosting customer satisfaction ratings from 3.8 to 4.6 stars. My journey also includes scaling digital marketing at Shaw Academy and delivering customer insights at Udaan, giving me a well-rounded perspective on brand storytelling, digital innovation, and customer experience. I’m passionate about turning insights into impactful strategies that not only resonate with audiences but also deliver measurable results. Whether it’s launching high-ROI campaigns, optimising customer experience, or shaping a brand’s narrative, I thrive on solving complex challenges with creativity and data-driven decision-making. 🌟 Core Strengths: Brand Strategy | Digital Marketing | Market Research | Leadership | Customer Experience | Data-Driven Growth

Experience

6 yrs 11 mos
Total Experience
1 yr 8 mos
Average Tenure
4 yrs 4 mos
Current Experience

Ola electric

3 roles

Brand and Digital Strategy Manager, Ola Electric, Cabs & KRUTRIM AI

Jan 2025Present · 1 yr 5 mos

  • As the strategic owner of the brand's narrative, I was responsible for shaping public perception, driving market leadership, and safeguarding brand reputation for India's largest EV brand ($5B valuation) during its critical pre-IPO growth phase.
  • Few Achievement :
  • IPO Communications & Narrative Dominance
  • Challenge: To architect a powerful and resonant brand narrative to maximize investor confidence and secure favorable media positioning for a landmark, multi-billion dollar IPO.
  • Action: I spearheaded the integrated IPO communications strategy, directing founder-led thought leadership campaigns and forging exclusive partnerships with influential financial analysts and top-tier journalists.
  • Result: This strategy successfully drove 1.2M+ impressions for key leadership content and secured a 40% increase in positive media coverage, significantly strengthening the brand's market position and investor appeal.
  • AI-Driven Brand Intelligence & Reputation Management
  • Challenge: To shift the brand's strategy from reactive to proactive by building a system that could interpret public sentiment at scale and in real-time.
  • Action: I engineered and implemented a sophisticated, AI-powered social listening framework (using Manual Brand watch, Sprinklr) to track and analyse over 500,000 organic conversations per month.
  • Result: This data-driven engine delivered C-suite level insights that directly led to a 35% QoQ improvement in brand favourability and provided the intelligence needed to neutralise PR crises, reducing negative mentions by 62% in under 72 hours.
Brand StrategyDigital MarketingCrisis ManagementAI-Driven Analytics

PR and Digital Reputation Manager, Ola Electric, Cabs & KRUTRIM AI

Promoted

Jan 2023Jan 2025 · 2 yrs

  • As the strategic communications lead and a trusted advisor to the C-suite, I architect and direct the comprehensive communications and public reputation strategy for the Ola Group's diverse portfolio. This includes orchestrating the public narrative for Ola Mobility ($5B+), Ola Electric ($5B+), Ola Cell Technologies, and Krutrim (India's first AI unicorn).
  • Group-Level Strategic Communications & C-Suite Counsel:
  • Designed and implemented a cohesive, group-level communications architecture to manage the distinct narratives of four high-profile technology verticals. Act as the primary communications counsel to the founder and leadership team on all major announcements, market positioning, and public affairs issues, ensuring narrative consistency across the $7B+ group ecosystem.
  • Krutrim AI Launch & Tech Thought Leadership:
  • Orchestrated the end-to-end PR launch for Krutrim, India's first AI unicorn. Developed the core "AI for India" narrative and secured over 100 pieces of coverage in Tier-1 media (e.g., TechCrunch, Forbes, Reuters), cementing its position as a global player in sovereign AI and contributing to its multi-billion-dollar valuation.
  • High-Stakes Crisis & Reputation Management:
  • Commanded the cross-functional crisis response for the entire group. Developed and executed rapid-response strategies for complex issues spanning product, policy, and corporate reputation, successfully mitigating significant threats to brand equity and consumer trust.
  • IPO & Financial Communications (Ola Electric):
  • Led the communications work stream for Ola Electric's landmark IPO filing. Cultivated relationships with key financial media, managed the external narrative around valuation and growth, and executed executive thought leadership campaigns that resulted in a quantifiable increase in positive investor-focused media coverage.
Public RelationsCrisis ManagementStrategic Communications

Assistant Manager ORM

Feb 2022Jan 2024 · 1 yr 11 mos

  • My role involved mentoring specialists, owning the ORM budget, and directing a hybrid strategy that blended crisis mitigation with proactive digital marketing (SEO/SEM, Social Media, Paid Ads) to protect and enhance brand equity. I was responsible for reporting on brand health and sentiment directly to senior management.
Online Reputation ManagementCrisis MitigationDigital MarketingCrisis Management

Trell

Senior ORM Specialist

Jun 2021Feb 2022 · 8 mos · Bengaluru, Karnataka, India

  • As the senior ORM professional for a leading creator-led social platform, I was responsible for devising and implementing the strategy to manage the company's reputation. I acted as the guardian of the brand's public perception, working to mitigate risk and build trust within our user and creator ecosystems.
  • Sentiment Analysis & Crisis Mitigation: Established a real-time sentiment tracking system that led to a 40% faster response time to potential crises. I developed playbooks for handling common reputational issues, successfully protecting the brand during platform outages and policy updates.
  • App Store Rating Improvement: Focused heavily on improving brand perception on critical platforms like the Google Play Store and Apple App Store, leading initiatives that directly contributed to an increase in the average star rating.
  • Cross-Functional Advisory: Served as the ORM subject matter expert, advising the Creator Management, Product, and Marketing teams on how their initiatives would impact public perception and brand safety.
Sentiment AnalysisCrisis MitigationCross-Functional AdvisoryCrisis ManagementReputation Management

Shaw academy

Social Media Executive.

Jun 2020Jun 2021 · 1 yr · Bengaluru, Karnataka, India

  • As a key part of the global consumer operations team, I owned the strategy for online reputation and risk management. My role was to safeguard and enhance the brand's perception across all major digital touchpoints, transforming customer feedback into actionable business intelligence.
  • Strategic Reputation Turnaround: Developed and executed a multi-platform strategy to improve consumer satisfaction. By leveraging tools like Reputation.com and Zendesk to analyze feedback and collaborating with the Customer Support team to address root causes, I successfully boosted the company's overall Trustpilot score and reduced public complaint volume by over 30%.
  • Cross-Functional Campaign Leadership: Led the execution of social media campaigns designed to increase positive engagement and mitigate negative sentiment. Working closely with the Marketing and Product teams, I helped increase positive user-generated content and drove a significant uplift in engagement rates across Facebook, Instagram, and Twitter.
  • Comprehensive Platform Management: Managed the brand's presence and response strategy across a wide array of critical review sites, including BBB, Trustpilot, Google Play Store, Google Business, Apple App Store, and Hellopeter, ensuring a consistent and positive brand voice.
Social Media ManagementCustomer EngagementReputation ManagementDigital MarketingCustomer Experience

Udaan.com

Customer Support Executive

May 2019Apr 2020 · 11 mos · Bengaluru, Karnataka, India · On-site

  • Served as a primary point of contact for small and medium-sized business owners on India's leading B2B trade platform. In a high-growth, fast-paced environment, my role was focused on resolving complex issues to ensure seamless transactions and foster strong partner relationships.
  • B2B Problem Resolution: Managed and resolved a high volume of complex inquiries from retailers and wholesalers related to logistics, payment cycles, bulk order discrepancies, and the Udaan Capital credit service, consistently maintaining a Customer Satisfaction (CSAT) score above 90%.
  • Customer Retention & Onboarding: Acted as a trusted advisor to business owners, guiding them through the platform to improve their ordering efficiency. This relationship-focused approach was instrumental in improving customer retention and reducing churn for my portfolio of accounts.
  • Process Improvement Contribution: Identified recurring platform issues and customer pain points, systematically documenting and escalating this feedback to the Product and Operations teams, which contributed to process improvements that reduced future support tickets.
Customer SupportB2B Problem ResolutionProcess ImprovementCustomer Experience

Education

Rabindranath Tagore University

BCA

Maharajas college Mysore

EGBA 12th

St. Joseph's High School

10th

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