May 2025 – Sep 2025 · 4 mos · Sharjah Emirate, United Arab Emirates · On-site

• Senior Financial Remediation Specialist: (Abu Dhabi Commercial Bank) - Write_off
• ★ Leading corporate debt recovery operations, focusing on high-value loans accounts.
• ★ Monitoring and reporting portfolio risk exposure, aging analysis, and recovery performance KPIs.
• ★ Enhancing internal controls and collection procedures to optimize recovery rates and reduce DSO.
• ★ Performing in-depth analysis of corporate credit reports and financials to evaluate recovery strategies.
• ★ Structuring customized repayment plans and settlements based on corporate cash flow cycles and credit standing.

Jun 2024 – May 2025 · 11 mos · Sharjah Emirate, United Arab Emirates · On-site

• Financial Remediation Specialist: (Abu Dhabi Commercial Bank) - Write_off
• ★ Identified and escalated complex or sensitive cases requiring customized handling.
• ★ Oversaw ADCB client accounts, tracking and resolving outstanding debts efficiently.
• ★ Achieved leading performance in 2024 through strategic recovery of aged accounts.
• ★ Managed credit control, collections, and financial processes across the UAE for the Group.
• ★ Consistently recognized for top-tier follow-up and effective overdue balance recovery.
• ★ Processed payments promptly, ensuring swift clearance letters to improve AECB credit scores.
• ★ Expert in skip tracing and high-value account recovery, including ADCB write-offs dating back to 2005.
• ★ Negotiated settlements beyond standard terms, including long-term payment plans and account closures.

Nov 2023 – Jun 2024 · 7 mos · Sharjah Emirate, United Arab Emirates · On-site

• Financial Remediation Specialist: (Emirates Islamic Bank) - Buckets
• ★ Handled debt recovery by negotiating payment plans and updating account statuses.
• ★ Managed ~100 calls daily to contact debtors, resolve issues, and build trust.
• ★ Coordinated with the Legal Team on default cases and provided daily progress reports.
• ★ Facilitated settlements by negotiating terms and resolving customer queries.
• ★ Utilized EIB systems (Dcore) and adhered to bank regulations for account tracking.

Dec 2021 – Dec 2022 · 1 yr · Cairo, Egypt · On-site

• Customer Service Representative | Xceed: (Call Center) | Dec. 2021 - Dec. 2022
• ★ Accurately log all types of complaints.
• ★ Validate resolved complaints to ensure customer satisfaction.
• ★ Handle all types of Service Requests (SRs) assigned to the center.
• ★ Minimize the recurrence of complaints through proactive measures.
• ★ Coordinate with various departments to manage approval processes.
• ★ Prevent escalations by ensuring timely and effective issue resolution.
• ★ Accurately log all types of complaints & Investigate and determine appropriate resolutions.
• ★ Process and forward all requests received via email from Relationship Managers (RMs) and internal
• departments.
• Achievements & Awards:
• ★ Exceeded Performance Targets.
• ★ Recognized as a Top Performer.
• ★ Awarded Employee of the Month.
• Experience Certificate Available Upon Request

Feb 2018 – Oct 2021 · 3 yrs 8 mos

• Customer Service Representative: (Public Relations - PR)
• ★ Updated clients on legal changes for event permits and regulations.
• ★ Oversaw catering, budgets, and vendor contracts for cost-effective planning.
• ★ Coordinated travel and logistics for high-profile celebrities across the Middle East.
• ★ Managed end-to-end event coordination, ensuring smooth operations and high attendance.
• ★ Designed invitations, promotional materials, and proposals for 50+ annual events, including conferences and seminars.

Feb 2018 – Apr 2019 · 1 yr 2 mos

• Media Customer Support: (Social Media Specialist)
• ★ Increased brand presence on platforms such as Facebook and Instagram.
• ★ You can view my comprehensive creative portfolio on Behance for further insight.
• ★ Created and distributed engaging written and graphic content for e-newsletters, web pages, blogs, and social media messages.
• ★ Developed creative work, utilizing Adobe software (Photoshop, Illustrator) to produce high-quality content.

May 2016 – Feb 2018 · 1 yr 9 mos · Alexandria, Egypt · On-site

• Contact Center Agent: (Customer Service)
• ★ Detected and escalated potential fraud cases in line with security procedures.
• ★ Delivered clear, accurate support to ensure smooth and compliant transactions.
• ★ Advised customers on exchange rates, fees, and transfer options (Express vs. Economy).
• ★ Handled inbound and outbound calls for international money transfers across multiple corridors.
• ★ Assisted customers with exchange rates, transfer fees, and processing times, explaining:
• Express transfers: Instant money transfer with a lower exchange rate.
• Economy transfers: Takes 3-5 days but offers a higher exchange rate.