Hritik Mani Tripathi

Project Manager

Lucknow, Uttar Pradesh, India7 yrs 4 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Achieved 25%+ KPI improvements across projects.
Maintained 98% client satisfaction and 100% SLA compliance.
Recognized as #1 Engagement Coordinator at Amazon.

Stackforce AI infers this person is a Project Management professional with expertise in Operations and Client Engagement across multiple industries.

Contact

Skills

Core Skills

Project ManagementStakeholder EngagementOperations ManagementTeam LeadershipMarketingDigital Marketing

Other Skills

AccountingActive ListeningAdvance PlanningAnalytical SkillsAppraisalArtificial Intelligence (AI)BudgetingCPMOChange ManagementClient RelationsCommunicationConnectivityContract ManagementCross-functional CollaborationsCross-functional Team Leadership

About

Results-driven PMO Executive with proven expertise in managing multi-million dollar contracts and transformation projects across Fortune 7 clients. Demonstrated track record of delivering 25%+ KPI improvements, maintaining 98% client satisfaction, and achieving 100% SLA compliance at HCL Technologies. Specialize in: - End-to-end project lifecycle management and resource optimization - Resource management and Financial management forecasting. - Cross-functional team leadership and stakeholder engagement - Contract management and risk mitigation strategies - Data-driven process optimization and operational excellence Recognized with Silver Club of Performers award for exceptional project delivery and ranked #1 Engagement Coordinator in Cluster III at Amazon. Passionate about leveraging technology and best practices to drive business transformation and operational efficiency. Actively seeking roles in Program Management, Project Management, Vendor Management, or Business Operations. Open to relocate PAN India.

Experience

7 yrs 4 mos

Total Experience

1 yr 3 mos

Average Tenure

2 yrs 8 mos

Current Experience

Hcltech

Project Management Officer (PMO)

Oct 2023 – Present · 2 yrs 8 mos · Noida, Uttar Pradesh, India · On-site

Oversee delivery for global clients across Healthcare, Insurance, Manufacturing, Retail, and IT, managing transition, transformation, and stabilisation phases (BAU) with full project accountability.
Act as PMO SPOC for enterprise accounts and Infra GEO stakeholders, handling project scoping, planning, budgeting, stakeholder engagement, risk management, and governance.
Manage and optimize contract lifecycles worth $ 4M+, including renewals, extensions, and scope changes, maintaining a 98% client satisfaction score (CSAT).
Monitored project financials, including budget burn rates, actual vs forecast variance, and project profitability.
Overseeing complete project lifecycle activities, including scoping, planning, budgeting, execution tracking, stakeholder alignment, risk mitigation, and hypercare support.
Raised, tracked, and processed invoices via SAP Fiori and BRQ system, ensuring timely approvals and zero discrepancies.
Driving resource management across all project phases, forecasting demand, allocating skilled talent, managing onboarding and offboarding, and optimizing bench utilization to reduce idle time and improve delivery efficiency.
Managing vendor governance activities: PO, PR and CRD tracking, SLA compliance, invoice validation, and procurement coordination using tools like SAP Ariba and SAP Fiori.
Manage reporting across projects, including delivery status, resource utilization, financial tracking, and SLA metrics, using dashboards and tools like TOS, PRF, RAS, CIM, and Excel to support leadership reviews and client governance.
Customer/Client : Munich Re, Dormakaba International, AXA MDM, Arthur J. Gallagher & Co., National Grid Plc, Baylor Scott & White Health, TVH Parts Holding NV, Acadia Healthcare, LSG Airline Catering, Modaxo Inc., and CIRCOR Inc

Stakeholder ManagementResource ManagementRisk ManagementProject ManagementContract ManagementFinancial Management+1

Amazon

ML Data Operations Associate

Apr 2022 – Oct 2023 · 1 yr 6 mos · Noida, Uttar Pradesh, India · On-site

Managed day-to-day operations for ML data labeling projects, overseeing a team of 30+ associates, ensuring optimal resource allocation, task distribution, and adherence to productivity benchmarks.
Directed resource utilization across multiple annotation streams, reducing idle time and improving throughput by 15% while maintaining strict adherence to SLAs and SOPs.
Acted as an escalation point for internal blockers, facilitating conflict resolution and maintaining continuous operational throughput.
Contributed to process optimization initiatives, resulting in reduced handling time and increased efficiency.
Achieved the highest accuracy rate of 98.65% in Cluster III among 50+ associates.
Received Quarterly Recognition Awards (Q3 & Q4 2023) for outstanding performance

Resource ManagementProcess OptimizationTeam ManagementData AnalysisOperations ManagementTeam Leadership

Arcis e services pvt. ltd.

Operations Team Member

Aug 2021 – Nov 2021 · 3 mos · Gurugram, Haryana, India · On-site

Collaborated with the Operations Manager to execute Renewal Department tasks with precision.
Maintained 99% data accuracy in client information management.
Prepared and maintained financial renewal data, supporting monthly forecasting and assisting in renewal value estimation based on client history and trends.
Resolved client tickets effectively, demonstrating strong problem-solving abilities.
Managed renewal operations with 95% accuracy, ensuring client retention continuity and revenue assurance

Data ManagementClient RelationsProblem SolvingOperations Management

Exploring2gether

Digital Marketing Intern

Sep 2020 – Nov 2020 · 2 mos · New Delhi, Delhi, India

Worked as a Digital Marketing Intern for three months and received a Certificate of Internship and Letter of Recommendation.

MarketingEvent Promotion

Monoliths-the commerce society of motilal nehru college eve,university of delhi

3 roles

Public Relations Head

Jul 2020 – Jul 2021 · 1 yr

Public Relation Sub Head

Jul 2019 – Jul 2020 · 1 yr

Member

Aug 2018 – Jul 2019 · 11 mos

Arthashastra - the economics society of mlnce, university of delhi

Head Of Marketing

Aug 2019 – Jun 2021 · 1 yr 10 mos · Delhi, India

During my first year, I worked in the Marketing Department of the Society. I was promoted to the position of Marketing Head in my second year, and remained in that position until my third year. As the Marketing Head, my responsibilities included promoting the society and its events, increasing registration through various modes, sourcing sponsorship, and promoting the society.

Training and placement cell, motilal nehru college eve,du

Placement Coordinator

Jul 2019 – Jul 2020 · 1 yr · Delhi, India

As a College Placement Cell Coordinator, my primary responsibility was to assist students in finding employment opportunities that align with their career goals. I worked closely with top companies to ensure the best career opportunities for the students. I was also responsible for building and maintaining relationships with corporate partners, planning and executing campus recruitment drives, and conducting various skill-building workshops to enhance the students' employability.
In addition, I collaborated with faculty members and administrators to design and implement new initiatives to improve the overall placement rate and strengthen the reputation of the institution. I developed a comprehensive database of employers and regularly updated it with new opportunities, ensuring that students had access to the latest job openings.
Throughout my tenure, I was able to achieve a remarkable increase in the number of successful placements, and I continuously strived to enhance the placement cell's efficiency and effectiveness. I am highly skilled in communication, team management, and strategic planning, which has allowed me to excel in this role.

Digital MarketingCommunication