Jul 2020 – Feb 2025 · 4 yrs 7 mos · London, England, United Kingdom · Hybrid

• Access Career Development (powered by Abintegro) is an EdTech SaaS Learning Experience Platform (LXP) with over half a million global end-users.
• It empowers hundreds of businesses of all sizes, including higher education academic institutions (50% of all UK and Australian Universities), employability government contracts (such as Maximus, Fedcap, and Ingeus), and membership organisations.
• Career tools and highly engaging e-learning content to prepare learners for career readiness, job searches and interviews, as well as career development to support progression.

Nov 2019 – Jul 2020 · 8 mos · London, United Kingdom

• Defined B2B product vision, NSM, and roadmap for short-term rental guest management digital tablet startup. Instigated AGILE techniques, backlog prioritisation and UX mentorship (including outsourced UX research and design overhaul). Utilised user-centric, data-driven and “start with why” techniques to measure outcomes, reduce churn and improve efficiency.

Nov 2018 – Jul 2019 · 8 mos · London, United Kingdom

• This senior leadership role within the applications team for the full SDLC of large-scale web-based applications on a custom CRM (using APIs and MySQL), supporting best practices for operational government contracts in the employment and health sectors. Application release manager and responsible for full-stack development team, Azure DevOps, UX, CMS, user stories, YAML/docker on GitLab infrastructure, Google Analytics custom dashboards/custom dimensions.

Oct 2016 – Nov 2018 · 2 yrs 1 mo · London, United Kingdom

• Supervised a global monthly subscription video-on-demand (SVOD) OTT B2C product for web, mobile and smart TVs. Created product strategy roadmap and vision, backlog and prioritisation, as well as all aspects of eCommerce configuration, Google Analytics, design, documentation, supply chain, and development. Created an in-house ad delivery server framework to monetise editorial content, and a customer support platform (which included an AI-powered chatbot) to optimise service.

May 2014 – May 2016 · 2 yrs · London, United Kingdom

• Maintaining business excellence during digital transformation for a fully integrated enhanced digital offering and budgeting for both large and small FinTech digital products. Led the transition from Flash to HTML5 digital display advertising. Recruited and shaped the development team.

Sep 2012 – Jun 2013 · 9 mos · 139 Quay St, Auckland

• A local government role to create Auckland Council’s primary business website, focussed on project management, contractor procurement and management, stakeholder engagement, UI/UX, wireframing, SEO migration, domain name strategy, and a workflow analysis. The website consolidated 66 URLs for 12 different business sectors into a single website.

Apr 2007 – Feb 2008 · 10 mos · London, United Kingdom

• Documentation of full set of iconography, structural layouts and standardisation for Sony's flagship PS3 product "Singstar".

Apr 2001 – May 2001 · 1 mo · Sydney, Australia

• As part of the media delivery team, I shot, edited and uploaded two-minute video segments - showing behind-the-scenes activity and stories as they happened. A new segment was created for each of the 16 days of the Olympics.

May 1999 – Mar 2000 · 10 mos · Auckland, New Zealand

• Annotated, edited and produced up to 600 photographic images each day of racing. Edited and streamed post-match conferences using RealMedia.