Feb 2025 – Aug 2025 · 6 mos · Gurugram, Haryana, India · On-site

• Manage a team of 35 agents in an inbound process.
• Monitor calls and provide feedback to ensure service quality.
• Drive daily/weekly KPIs: CSAT, AHT, FCR, and attendance.
• Conduct regular coaching, performance reviews, and training.
• Handle customer escalations with professionalism.
• Maintain reports on team metrics, quality scores, and performance issues.
• Motivate the team to achieve individual and process targets.
• Coordinate with support teams (Quality, HR, IT) as needed.

Nov 2024 – Dec 2024 · 1 mo · Gurugram, Haryana, India · On-site

• 1. HR Strategy & Planning
• Develop and implement HR strategies aligned with business goals.
• Partner with senior leadership to forecast workforce planning and organizational design.
• Drive change management initiatives during transformation phases.
• 2. Talent Acquisition & Employer Branding
• Oversee end-to-end recruitment for leadership and strategic roles.
• Enhance employer branding and talent pipeline through various sourcing strategies.
• Coordinate with agencies and internal stakeholders for timely closures.
• 3. Performance Management
• Lead the design and execution of performance management systems.
• Ensure continuous performance feedback and mid-year/year-end appraisals.
• Provide coaching to managers and employees for performance improvement.
• 4. Employee Engagement & Culture
• Design and implement employee engagement programs.
• Monitor employee morale and proactively address concerns.
• Foster a culture of collaboration, innovation, and diversity.
• 5. Compensation & Benefits
• Support C&B planning, benchmarking, and payroll oversight.
• Manage employee benefits and welfare schemes.
• Participate in annual compensation reviews and revisions.
• 6. HR Technology & Analytics
• Leverage HRMS platforms to streamline processes.
• Generate HR dashboards and data-driven insights for decision-making.

Oct 2023 – Apr 2024 · 6 mos · Gurugram, Haryana, India · On-site

• Strategic Planning: Align talent acquisition strategy with business objectives. Collaborate with senior management on hiring needs
• Team Leadership: Lead and mentor recruiters for goal achievement. Provide ongoing training and development.
• Recruitment Process Management: Oversee end-to-end recruitment process Implement and optimize recruitment workflows
• Candidate Sourcing and Assessment: Utilize channels for candidate sourcing. Conduct thorough candidate assessments.
• Collaboration with Hiring Managers: Partner with hiring managers for staffing needs. Provide guidance on best practices.
• Vendor Management: Evaluate and manage external recruitment agencies. Negotiate contracts and ensure cost-effectiveness.
• Data Analysis and Reporting: Use metrics to analyze recruitment effectiveness. Generate regular reports on key performance indicators.
• Additional Work
• Employee Engagement: Budget Preparation, Conducting Activities, Rewards and Recognition activities.
• Payroll Sheet Validation
• Coordination with Vendors for BGV verification and Payment details
• Performance Management

Mar 2022 – Aug 2023 · 1 yr 5 mos · Mumbai, Maharashtra, India · On-site

• Talent Acquisition
• Sourcing & screening of profiles as per the indent Non-IT (Source to hire)
• Candidate Engagement
• Client Engagement
• Internal/External Stakeholder Management
• Using industry specific knowledge and new channel sourcing
• HR Operations (Documentation, On boarding)
• Administration work (Hotel booking, Ticket generation)
• Updating on Applicant Tracking System
• Achieving the assigned Revenue Target
• Updating of Time sheet
• Source through various job portals and social media
• Conduct Initial Interview rounds of the candidates
• Salary Negotiation and Offer Management
• Adherence to Taggd processes and policies
• Implement talent management processes at the business/functional level to ensure continuous identification and development of high-potential talent

Nov 2020 – Feb 2022 · 1 yr 3 mos · Noida, Uttar Pradesh, India

• Stakeholder Management
• Handling Talent Acquisition for Lower/Middle/Senior Management across India. This involves consulting with business leaders to identify, plan and execute various recruitment strategies across India for Storytailors
• I am responsible for understanding the Business well and the Different Job profiles which are applicable in the organization.
• Designing and updating job descriptions
• Advertise job openings on social media, job boards and internally
• To monitor manpower requirements as per plan and ensure timely closure of positions.
• To update and manage various MIS as per the requirement.
• Providing the necessary support systems for payroll requirements
• Developing adequate induction and training.
• Contribution - Market research, talent mapping, niche hiring, compensation benchmarking.
• Strongly supporting in employee on boarding, appointment letters, salary negotiations, etc.
• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Performance Management
• Employee Engagement
• To take care of day-to-day HR requirements of the organization such as contracts renewal, compensation & benefit, and other statutory requirements.
• Conduct exit interviews and ensure other exit formalities are done.
• Addressing various problems/Grievances arising from both internal and external environments and resolved them amicably.
• Support in conducting all Welfare and Cultural activities to keep harmonic Industrial Relations.
• Handling salary negotiations and compensation administration.
• Develop employee engagement programs to improve the employment level in the office like conduct one-to-one interactions, Initiated and administered a welcome mail policy to all new joiners etc.
• Developing and implementing employee welfare policies, engagement activities, and handling employee grievances.

Apr 2019 – Aug 2020 · 1 yr 4 mos · Guru dronacharya Metro Station, Gurgaon

Jul 2018 – Aug 2018 · 1 mo · Jamshedpur Area, India

• Learned about the Training and Development in Tata Steel of Different Departments

Apr 2018 – Apr 2018 · 0 mo · Gurgaon, India