Isha Madaan — Program Manager
I’m a Program, Customer Success, and Operations professional with 6+ years of experience building and scaling cohort-based education and career programs across EdTech and SaaS environments. I currently lead global programs supporting working professionals across India, UAE, Singapore, USA, and Germany, driving completion rates and improving retention through structured engagement, career advisory, and high-touch lifecycle management. I’ve delivered end-to-end career outcomes spanning counselling, upskilling, mentorship, networking, referrals, and job placement, while also building scalable delivery systems through SOP-led automation (40-60% efficiency gains) and data-driven program optimisation. Beyond direct user success, I bring hands-on experience across program management, customer experience, operations strategy, career services, content delivery, B2B partnerships, and product collaboration. I’ve partnered closely with tech teams on feature rollouts and program launches, supported employer tie-ups and talent pipelines, led mentor ecosystems, and managed cross-functional teams across multiple cohorts. Earlier in my career, I worked extensively in university programs and career services, mentoring 2000+ learners, launching experiential programs, and driving placement readiness through workshops and corporate engagement. I’m passionate about building structured systems that help people progress in their careers while enabling organisations to scale sustainably, using tools like Make, n8n, OpenAI, Claude, and Notebook LM.
Stackforce AI infers this person is a Program Manager in EdTech, specializing in user experience and operational efficiency.
Experience: 7 yrs 10 mos
Skills
- Program Management
- User Experience (ux)
- Operations
- Operations Management
- Content Development
- Career Services
- Career Development
Career Highlights
- Led global career support programs across multiple countries.
- Achieved 40-60% efficiency gains through automation.
- Mentored over 2000 learners, driving placement readiness.
Work Experience
Pivot
Program Manager - User Experience (10 mos)
Cantilever Labs
Central Operations & Strategy Manager (7 mos)
Operations Manager (11 mos)
Masters' Union
Manager - Student Experiences (8 mos)
Assistant Manager - Student Experiences (1 yr)
Hero Vired
Assistant Manager - Career Services (1 yr)
TrueFan
Operations and Content Development Associate (1 yr 2 mos)
Product Operations Associate (3 mos)
upGrad
Program Associate (5 mos)
Student Mentor (9 mos)
Brew Media
Content Writer (5 mos)
AcadView
Personality Development Trainer (3 mos)
Leaders For Tomorrow
Campus Ambassador | Youth Ambassador (10 mos)
Education
Bachelor of Commerce at Delhi University
Bachelor of Commerce - BCom at The Commerce Society, Ramjas College
