May 2024 – Jul 2024 · 2 mos · Docklands, Victoria, Australia · On-site

• Increased the open rate for newsletter campaigns from 18% to 36.67% by demographically segmenting the client list and running it on the Zoho One platform.
• Strategised and increased engagement rate by 20.5% and reach by 50% on social media platforms like LinkedIn, Instagram, and Facebook, while keeping track of statistics for each post using the Zoho Socials tool.
• Prepared a marketing calendar three months in advance, including content, ads, and other marketing activities.
• Executed Google Ads using Google Analytics 4, maintained landing pages, and generated 14.75% higher leads.
• Designed pamphlets, flyers, and product brochures using Canva and Zoho One Campaign for brand promotion.
• Tracked new lead generation after every campaign using Zoho One CRM.

Nov 2023 – Feb 2024 · 3 mos · Scoresby, Victoria, Australia · On-site

• Visited 15+ news agencies every month across Melbourne to understand and collaborate with non-Hallmark clients.
• Achieved a 0.76% increase in Hallmark product sales by consistently coordinating with K-Mart, Coles, and Target. This involved visiting stores, inspecting products, updating orders for out-of-stock products using the Pepperi tool, and maintaining the store's planogram.
• Strategised with the marketing team to increase sales of the best-selling cards by implementing vertical and horizontal shelf strategies and placing the best-selling cards beside the gift voucher aisles in K-Mart, Target, Woolworths, and Coles stores.
• Conducted tele-calling with non-Hallmark clients and visited news agencies in the south-eastern suburbs of Victoria to convert them into promising prospects.
• Coordinated with K-Mart, Coles, and Target to boost seasonal product sales (Christmas and Valentine’s Day products).
• Reduced merchandising costs by 5% through active inventory updates on the Merx portal.
• Utilised Merx tools to manage monthly merchandising details, covering all distribution channels from transportation and
• warehouse stock-up to store delivery, store stock-up, and return items.
• Completed visual merchandising for stores during Christmas and Valentine’s Day seasonal product launches.

Oct 2022 – Feb 2024 · 1 yr 4 mos · Clayton, Victoria, Australia · On-site

• Delivered exceptional customer service by building strong rapport with clients, enhancing customer satisfaction and loyalty.
• Efficiently managed inventory by maintaining accurate records of stock levels and outage products, facilitating timely restocking and de-stocking.
• Achieved a 100% record of overnight drive-thru operations in a fast-paced environment, generating $2k in revenue within an hour through effective multitasking and sales techniques.
• Trained new crew members, assisting them with client escalations and ensuring adherence to safety protocols, thereby enhancing team performance and customer service standards.

Mar 2022 – Jul 2022 · 4 mos

• Achieved 100% of monthly sales target by managing a team of 5 members thoroughly monitoring their weekly performance with the help of Tableau and Salesforce to meet the KPI’s.
• Generated a team revenue of 30% higher than monthly target by market research and forecasting.
• Drive and manage B2B clients by conducting zoom meetings, crafted compelling sales presentations to effectively articulate product advantages and met client’s requirement.
• Maintained invoicing and financial reporting data on MS-Excel.
• Achieved 50% higher reference-leads through training the team members with demonstration of sales pitch, building pipeline and working structurally in Salesforce, building rapport with customers, generating revenue touch basing inactive/dead leads, handling
• escalations, and generating references.

Oct 2021 – Mar 2022 · 5 mos

• Achieved sales targets by 20% higher through a deep understanding of stakeholder requirements and delivering exceptional
• customer service, demonstrating strong communication and relationship management skills.
• o Accountable for addressing and handling churn leads, onboarding them, and converting them into prospects, showcasing expertise
• in maintaining opportunities and driving lead conversions.
• o Worked with operational teams to align with the customer experience and ensure delivering what has been committed during the
• sale process.
• o Planned marketing initiatives leading to leverage 44.4% higher in referral leads to promote business development.
• o Strategically executed market research data to build target customer profiles and refine customer engagement approaches and
• collateral, enhancing lead conversion rates and demonstrated the ability to optimise marketing strategies and execution plans.

Nov 2020 – Oct 2021 · 11 mos

• Continuous achieved higher than monthly target for six months
• Top Sales performer of Quater’2
• Conversion of leads to potential customers
• Customer Relationship Management
• Identifying references through the existing customer base to increase the sales pipeline
• Upselling and cross selling with the existing customers
• Maintaining great rapport with the old as well as the new customers

Jun 2020 – Nov 2020 · 5 mos · India

• Brand promotion through e-mail marketing
• Conducting campaigns, promoting E-learning awareness
• Lead generation, gathering references from existing customers,
• Generating informative pamphlets to promote upcoming product discounts. content creator for ad-campaigns