Jackie Munson

Associate Partner

San Jose, California, United States26 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in storytelling and executive communications.
Proven track record in driving employee engagement.
Strong leadership in building high-performing teams.

Stackforce AI infers this person is a strategic communications leader in the SaaS industry.

Contact

jackiem5150@gmail.com LinkedIn

Skills

Other Skills

Change ManagementStrategic CommunicationsProject ManagementStrategic PlanningBusiness DevelopmentBusiness StrategyPerformance ManagementTelecommunicationsCustomer ExperienceConsultingProduct MarketingCustomer EngagementVendor ManagementBusiness Process ImprovementBusiness Process

About

I'm all about a great story and helping people tell them. I'm diligent, resourceful, and creative. Some may even say scrappy. The work I love centers around a few themes: helping people tell their stories, managing high-performing teams, assisting leaders to build their brands and accelerate business performance, and driving employee engagement. #knowyouraudience My Strengths: storytelling, high EQ, transparency, strategic thinking, execution machine, positive attitude, fun to work with, nimble, resourceful, enthusiastic, and kind. The best way to reach me: jackiem5150@gmail.com

Experience

26 yrs

Total Experience

4 yrs 3 mos

Average Tenure

5 yrs 11 mos

Current Experience

Servicenow

5 roles

Senior Director, Employee Storytelling and Editorial Strategy

Mar 2025 – Present · 1 yr 2 mos

Senior Director, Executive Communications

Promoted

Mar 2024 – Mar 2025 · 1 yr

Promoted to Senior Director while leading a team of communication professionals dedicated to creating a holistic executive platform which included speaking events, LinkedIn visibility, thought leadership articles, internal town halls, and internal and external panels on behalf of the Chief Financial Officer. Wrote top performing external articles for CFO, increased LI visibility and engagement garnering media articles and interviews before transitioning to support the head of Customer Outcomes.
Within Customer Outcomes I hired a top performing team of communication professionals and broke ground within Customer Outcomes. We wrote the first published thought leadership Q&A on behalf of the SVP and created a first of its kind executive focused LI video series centered on GenAI. Expertly executed the highest rated internal Town Hall since the inception of the organization.

Director, Executive & Employee Communications

Promoted

Apr 2022 – Mar 2024 · 1 yr 11 mos

Led a team of communication professionals dedicated to creating a holistic executive platform which included speaking events, LinkedIn visibility, thought leadership articles, internal town halls, and internal and external panels on behalf of the Chief Financial Officer.

Communications Lead for CFO

Dec 2021 – Apr 2022 · 4 mos

Executive and Thought Leadership Communications

Jun 2020 – Dec 2021 · 1 yr 6 mos

Independent consultant

Freelance Corporate Communications Consultant

Jan 2019 – Jun 2020 · 1 yr 5 mos

I provided freelance communication services to B2B and B2C to inspire, motivate and engage audiences.

Rackspace

Sr. Director, Executive Communications

Jan 2018 – Jan 2019 · 1 yr · San Antonio, Texas Area

I led the strategy and content development for all CEO internal messages, including external keynote speeches, executive blogs and critical messaging for transformational initiatives and change management communications.
Notable Contribution:
Helped new CEO accelerate stakeholder trust during onboarding after recent history of high CEO turnover. Developed three-month communication plan based on transparency about process retooling, new technology, reorganization and new executive team competencies.
Tripled CEO approval rating in nine months. Prior CEO rating was 30% in Q1. New CEO rating was 82% in Q4; highest rating in four years.

Hewlett packard enterprise

Communications Lead for Head of Professional Services, HPE

Jan 2018 – Jan 2018 · 0 mo · Palo Alto, California, United States

Developed content for executive’s keynote speeches, written collateral, videos and employee communications.
Notable Contribution: Led major collaborative multi-disciplinary team (Marketing and Product Marketing) effort to develop keynote speech for the HPE premier user conference that became the primary value proposition presentation.

Micro focus

Communication Lead for Chief Sales & Marketing Officer, Micro Focus

Jan 2017 – Jan 2018 · 1 yr · Palo Alto, California, United States

Initially employed by Hewlett Packard Enterprise. With spin-merger to UK-based Micro Focus, moved to Micro Focus to lead change management communications. Upon completion of Micro Focus integration, re-joined HPE. Challenge was to align two diverse cultures to create balanced messaging.
Notable Contributions: Organized and hosted weekly 10-member team meetings with Palo Alto and UK-based employees to reach messaging consensus to drive spin-merger objectives and outcomes.

Intel corporation

Transformation Communications Lead

Jan 2015 – Jan 2017 · 2 yrs · Santa Clara, California, United States

Communications partner and coach to head of Sales. Led all sales-related internal communications. Named/branded and led SMG NOW communications for Intel Sales transformation and change management initiative.

Avaya

Communications Director, Office of the President

Jan 2013 – Jan 2015 · 2 yrs · Santa Clara, CA

I was the trusted advisor and coach to CEO. Developed executive platform, speeches and transformation initiatives.
Notable Contribution: Drove employee engagement and inclusion/diversity initiatives through bi-weekly CEO “Top of the Mind” communications. Helped translate CEO’s technical brilliance into a more personal connection. Increased employee engagement by 50% within first year.

Cisco

6 roles

Senior Manager, Employee Engagement Communication

Promoted

Jan 2012 – Jan 2013 · 1 yr · San Jose, California, United States

Collaborated with Staffing team to develop and scope digital media content and launch “Why Cisco is a Great Place to Work” narrative for external micro-site designed to improve staffing results.
Notable Contributions: Partnered with Cisco Engineering to conceptualize and host Cisco’s first enterprise-wide “Employee Jam,” which produced 400+ unique ideas to improve Cisco’s employee experience. Led communications for Cisco’s biggest employee engagement launch. Drew 20K+ web hits within first three days.

Senior Manager, Inclusion and Diversity Communication

Jan 2009 – Jan 2012 · 3 yrs · San Jose, California, United States

Established blueprint for Employee Resource Groups (ERGs) to build core competencies aligned to corporate vision and strategy.
Notable Contributions: Presented the Cisco ERG Maturing Model at the Diversity Best Practices Conference and received top five speaker score. Appointed Interim Chief Diversity Officer (CDO).

Senior Manager, Talent@Cisco Communications

Jan 2006 – Jan 2009 · 3 yrs · San Jose, California, United States

Created Cisco’s first version of Talent@Cisco – internal communications platform. Prepared and delivered report to Cisco Board members on performance. Led communications team to execute fiscal year communication strategy and product packaging for Talent@Cisco.

Senior Manager, Corporate Positioning

Jan 2004 – Jan 2006 · 2 yrs · San Jose, California, United States

Developed and presented rationale for new role to connect executive leadership with employees through effective messaging. Created strategy and proposal to build communications team to support governance model, vision and strategy.
Notable Contribution: Increased measurement of employee understanding of model by 40%.

Senior Manager, Executive Communications for Chief Marketing Officer

Jan 2003 – Jan 2004 · 1 yr · San Jose, California, United States

Led executive communication and speaking activities for Chief Marketing Officer (CMO). Created keynote speeches, All Hands content, internal announcements, blogs and video scripts.
Notable Contribution: Improved CMO’s customer speaking scores from 4.1 to 4.9/5.0 in first year.

Program Manager, Marketing

Jan 1999 – Jan 2003 · 4 yrs · San Jose, California, United States

Managed marketing alliance program for network security product line. Augmented portfolio of allied marketing companies. Interacted with and vetted external companies to ensure fit with Cisco portfolio and presented findings to leadership to make collaborative decision about admission into program.