Feb 2024 – Aug 2025 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

• Leading cross-functional teams delivering multiple fintech platform products across credit cards, UPI credit line, prepaid cards, gift cards, reward earn engine, and portfolio maximising solutions.
• Orchestrated credit card platform launch by owning cardholder experience and operations portal development, delivering engaging user journeys while reducing resolution times and driving business metrics
• Spearheaded a multi-tenant Gift Card product ecosystem to market launch, architecting multi-portal design across consumer, corporate, and back-office systems
• Conceptualized and validated Portfolio Maximiser product through customer research, securing a major public sector bank as pilot client for personalized rewards solution that addresses critical portfolio challenges
• Led Credit Line on UPI product experience & development, transforming NPCI specifications into a market-ready offering through strategic industry showcases and distribution partnerships

Nov 2022 – Feb 2024 · 1 yr 3 mos · India

• Product Manager in the founding team of Razorpay Engage: a payment powered loyalty platform using prepaid wallets, gift cards, and brand networks to help businesses drive customer acquisition and retention.
• Co-created Razorpay's loyalty strategy from concept to market launch, converting an unused PPI license into an embedded loyalty platform generating significant first-year revenue
• Secured marquee customers such as Swiggy, Giva, Blue Tokai, Decathlon, Indigo through targeted value propositions, powering digital wallet solutions for millions of users across food delivery, airlines, and retail segments
• Established strategic banking partnerships to expand platform capabilities, enabling Razorpay Engage to serve public sector companies
• Led user research sessions with top e-commerce giant to understand the challenges of gift card distribution & need for a gift card issuing marketplace
• Developed API-first loyalty architecture with engineering teams, meeting critical performance targets for transaction processing speed and volume capacity

Oct 2021 – Nov 2022 · 1 yr 1 mo · Bangalore Urban, Karnataka, India

• Building a zero-to-one cloud native Credit Card platform for banks and fintechs in India & US markets
• Created comprehensive credit card platform from concept to launch, powering a major private bank's digital credit card offering
• Designed Support Center with complete financial visualization capabilities, enabling customer service teams to access transactions, accounting, interest, fees, and statements in one interface
• Developed regulatory-compliant Operations Center featuring maker/checker authorization, audit trails, and reporting to meet banking standards
• Architected credit card dispute management lifecycle adhering to RBI, VISA, and Mastercard regulations, ensuring full compliance and customer protection

May 2019 – Oct 2021 · 2 yrs 5 mos · Hyderabad Area, India

• Content Suite for HR helps large companies (20 - 35K size) manage employment documents and information in conjunction with ERP systems such as SAP SuccessFactors & Workday. It facilitates information management right from capture to archiving and disposition.
• As a Lead Product Manager for the product, I closely work with customers, C-suite stakeholders, engineering, design and marketing to ensure iterative development and successful delivery of the product

Jun 2012 – Mar 2018 · 5 yrs 9 mos · Hyderabad Area, India

• Over 5 years of experience in design and development of Oracle Cloud’s Talent Management Suite - an industry leading HR solution with over 1000 enterprise customers across the globe
• Conducted strategic review and developed standardized user interface to enhance user experience, achieve mobile responsiveness and meet accessibility requirements
• Assessed technical feasibility and engineered design solutions for key product enhancements
• Performed analysis on large datasets to tune query execution and retrieval time to meet enterprise customer performance expectations
• Improved shipping cadence for internationalization and translation support for the product across 30 languages
• Ran product meetings and reviews to resolve key customer roadblocks and essential fixes for successful customer on boarding
• Organized two week sprints for Agile process delivery of new product features
• Senior engineering mentor for new hires to transition to company process and working environment

May 2011 – Jun 2011 · 1 mo

• Developed a simulation model to analyse and improve process efficiency for engineering and manufacturing plant