Mar 2020 – May 2025 · 5 yrs 2 mos

• As a Senior Business Analyst, I lead end-to-end digitization initiatives, ensuring technology solutions are scalable, efficient, and aligned with business objectives. Collaborating with stakeholders, senior leadership, product teams, and developers, I drive business process transformation, Agile adoption, and data-driven decision-making to optimize workflows and enhance operational efficiency.
• In the post-lockdown era, I played a key role in driving strategic initiatives, engaging with executives and cross-functional teams. As an SME, I led critical legacy process enhancements, ensuring business continuity and system stability while optimizing performance for long-term scalability.
• 𝗞𝗲𝘆 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 -
• 1. Led system migration feasibility for the Diligenta project, leveraging SWOT analysis & cost-benefit analysis to secure client buy-in for cost optimization.
• 2. Oversaw UAT and functional testing, led digitisation and integration initiatives, enabled scalability for over 5,000 people, and reduced licensing expenses by ₹2 crore.
• 3. Provided mentorship and leadership to a team of five Business Analysts, fostering performance improvement, skill enhancement, and deliverable quality, which culminated in a 95% customer satisfaction rate.
• 4. Proposed and Obtained CIO clearance for a rule-based framework that uses process automation and optimisation to reduce manual development efforts by 30%.
• 5. Timesheet digitisation was optimised, compliance was moved from monthly to daily, 400,000 employees' default rates were cut to 50%, and worker productivity increased.
• 6. Led compliant leave to payroll integration across 8 countries, benefiting 40,000 employees and achieving 100% audit compliance with a 100% Customer Satisfaction Index (CSI).

Jul 2017 – Feb 2020 · 2 yrs 7 mos

• As a Business Analyst, I focused on process improvement, requirement gathering, and cross-functional collaboration to drive operational efficiency and enhance business workflows. Partnering with stakeholders, product teams, and IT, I played a key role in analyzing existing processes, identifying inefficiencies, and implementing optimized solutions that improved accuracy, compliance, and system performance.
• 𝗞𝗲𝘆 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀
• 1. Improved compliance reporting by digitizing the Advanced Leave Liability Report, reducing validation time by 50% and increasing accuracy to 98%.
• 2. Redesigned leave management workflows, eliminating 182 redundant processes, reducing 75,000+ manual transactions annually and cutting approval time from 7 to 2 days.
• 3. Diagnosed recurring system issues using SQL and Excel, performing Root Cause Analysis and collaborating with developers to implement permanent fixes, reducing ticket volume and SLA violations from 10 to 2 per week.
• 4. Implemented a configurable hourly leave feature for European regions in a legacy system, ensuring seamless integration and mitigating payroll risks—earned the "Contextual Master Award" for its success.
• 5. Collaborated with global HR & IT teams to digitize country specific leave digitizations across 5 geographies, defining BRDs and User Stories to drive stakeholder alignment, implementation and post-live support.