Apr 2023 – Sep 2024 · 1 yr 5 mos · San Francisco Bay Area

• Enhanced reconciliation automation by ingesting banking data from third party APIs, leading to a reduction in time spent on manual reconciliation by 500 hours each month.
• Engineered data ingestion pipelines to improve bank account auto reconciliation efficiency from 45% to 59% without compromising reconciliation accuracy.
• Profiled and optimized a slow customer-facing feature, reducing the load time from 5.5s to 2.5s.
• Designed and implemented features to display customer banking data on the portal, using RESTful APIs to empower customers with insights into their financial information to facilitate informed business decisions.
• Develop customer and internal-facing features using Vue.js in TypeScript and Python, enhancing user experience and operational efficiency.
• Onboarded and mentored junior and senior engineers on the team, helping them grow their skills.
• Maximized data accuracy and retrieval speed by architecting efficient PostgreSQL queries, implementing indexes and enforcing constraints in table schemas.

Mar 2022 – Mar 2023 · 1 yr · San Francisco Bay Area

• Led a team of 4 engineers to revamp the communication experience between customers and operators by transitioning all customer-operator communications from email to an in-app messaging system, supporting 10,000 to 15,000 messages per month.
• Project lead for a 8 week long project to automatically ingest customer bank data across 200 banks, reducing operator hours previously spent on manual email requests.
• Pioneered Pilot’s automated customer email notification system, building customizable HTML templates to notify customers and operators about portal activities using Mailgun API.
• Implemented dashboards and supporting features to empower operators to monitor tasks and adhere to customer SLAs, reducing customer response time by 2 days on average.
• Crafted features that increased monthly user traffic to the customer portal, boosting user engagement from 8% to 33%.
• Identified and addressed tech debt by highlighting issues within current data structures, leading a system overhaul that enabled the iteration of new features and enhanced the user experience.

Mar 2020 – Feb 2022 · 1 yr 11 mos · San Francisco, California, United States

Oct 2019 – Jan 2020 · 3 mos · San Francisco Bay Area

• Lead and mentor 40+ junior engineers on computer science fundamentals, data structures/algorithms, software engineering best practices, modern full-stack web development technologies (including React, Redux, Node, Express), databases (including MySQL, PostgreSQL, MongoDB, Cassandra), and app deployment technologies (including AWS EC2, S3, Docker, various load testing tools)
• Perform code reviews, and act as a mentor during architecture/software design and implementation phases for over 100 projects
• Act as point of contact between students and staff ensuring clear and proper communication between both parties
• Counsel and provide emotional support and guidance for students in times of need

Sep 2017 – Jun 2019 · 1 yr 9 mos · Greater Seattle Area

• Led undergraduate general chemistry and organic chemistry lecture and lab courses
• Responsible for the safety and well-being of 24 to 48 students per quarter
• Demonstrated proper lab and safety techniques
• Provided outside guidance to students in weekly office hours and scheduled appointments
• Participated in weekly meetings with leading professor to discuss and provide feedback on course materials
• Collaborated with leading professor to implement new methodologies for improving the course

Sep 2017 – Jun 2019 · 1 yr 9 mos · Greater Seattle Area

• Participated as a primary member of Gojko Lalic’s research group
• Independently worked on experiment design and execution for a wide variety of synthesis targets
• Collaborated with group member on a research project involving Copper and Nickel catalysts which
• was published in the Journal of American Chemical Society
• Presented biweekly at research group meetings, presentations alternated between research progress
• updates and research paper presentations
• Consistently achieve product yields of 80% or higher when preparing target molecules for publication
• Identified and characterized molecular products using a variety of spectroscopic techniques including
• Nuclear Magnetic Resonance Spectroscopy, Gas Chromatography and Mass Spectrometry

May 2015 – May 2016 · 1 yr · Los Angeles Metropolitan Area

• Executive board position.
• Co-directed the Culture Show, largest production that USC Chinese American Student Association puts on.
• Wrote, co-directed and co-produced the play
• Lead student actors in planning auditions and rehearsals

May 2014 – May 2015 · 1 yr · Los Angeles Metropolitan Area

• An Executive Board position on the largest Asian American organization on campus. Worked to plan cultural events and community service events for general members. Also acted as a family head for general members and helped plan general events through the club.

Feb 2015 – May 2017 · 2 yrs 3 mos · Loker Hydrocarbon Research Institute

• Undergraduate Research Assistant to Dr. Kyung W. Jung, Dr. Joo-ho Lee, and PH.D. candidate Baibhav Rawal
• Lead undergraduate researcher on the oxidation and functionalization of methane gas
• Utilized wet lab techniques to perform Jung catalysis synthesis and purification
• Characterized products using Nuclear Magnetic Resonance(NMR) Spectrosocopy and computational studies
• Used a high pressure reactors to run methane oxidation reactions and employed vacuum filtration techniques involving the use of liquid nitrogen to extract and prepare the product for NMR characterization

Jun 2014 – Aug 2014 · 2 mos · Los Angeles Metropolitan Area

• • Revamped and set up the Disaster Training class schedule for the American Red Cross Los Angeles Region.

Aug 2006 – Jun 2013 · 6 yrs 10 mos · Santa Clara County

• Boy Scout in Troop 888.
• Achieved Eagle Scout December 15, 2011.
• Held positions of leadership in the Troop such as Senior Patrol Leader, Quarter Master, Patrol.
• Positions required skills such as accountability, time management and social skills.