Jatinder Singh

Operations Associate

Mumbai, Maharashtra, India12 yrs experience

Most Likely To Switch

Key Highlights

Over a decade of experience in Trust & Safety.
Expert in managing large-scale training initiatives.
Proven track record in content moderation and policy enforcement.

Stackforce AI infers this person is a B2G consultant specializing in education and digital safety.

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Skills

Core Skills

Management ConsultingVendor ManagementTrust And SafetyContent ModerationStakeholder ManagementPolicy DevelopmentTraining & Development

Other Skills

Business DevelopmentThird-Party Vendor ManagementVendor NegotiationPartner Relationship ManagementEducational TechnologyOperations ManagementTeam ManagementOnline AdvertisingDigital MediaData AnalysisSocial MediaProduct ManagementConversion OptimizationProduct MarketingProject Management

About

Working as an AGM – Training Assurance in a B2G consultancy, managing government projects in the education and skilling sectors across India. My role focuses on operations, vendor management, and ensuring the successful delivery of large-scale training initiatives. Prior to this, I worked as a Partner Manager, Content Safety at Triller, and have over a decade of experience in Trust & Safety. I've worked with platforms like YouTube, YT Shorts, & ShareChat on issues such as hate speech, child safety, self-harm & suicide, and misinformation. I also have experience managing abuse on short-video platforms, including tackling political misinformation and implementing local and global spam detection techniques. Additionally, hold certifications in digital ad operations, social media strategy, and content safety

Experience

12 yrs

Total Experience

1 yr 11 mos

Average Tenure

2 yrs 7 mos

Current Experience

Leadspire consulting pvt. ltd.

AGM Operations

Oct 2023 – Present · 2 yrs 7 mos · Mumbai, Maharashtra, India · On-site

Business DevelopmentTraining & DevelopmentManagement ConsultingThird-Party Vendor ManagementVendor NegotiationVendor Management

Triller

Partner Manager, Content Safety

Jan 2023 – Sep 2023 · 8 mos · Delhi, India · Hybrid

Stakeholder ManagementPartner Relationship ManagementTrust and SafetyContent Moderation

Concentrix

4 roles

Manager Training & Quality, Trust & Safety

Nov 2020 – Dec 2022 · 2 yrs 1 mo · Gurugram, Haryana, India

Stakeholder ManagementPartner Relationship Management

Policy Expert, YouTube Trust & Safety

May 2018 – Apr 2019 · 11 mos · Gurgaon, Haryana, India

Research and resolve all issues related to YT community guidelines and terms of service violations
Interpret and enforce YouTube content policies
Work closely with global teams to ensure effective operationalization of global policies
Communicate with the client to resolve issues and disseminate updates among the team
Motivate and guide employees to maximize their efficiency and abilities
Ensure the internal/ external targets are met and team shows continual improvement every month
Handle escalations of the team ensure feedback for continuous process improvement

Stakeholder ManagementPolicy Development

Policy Trainer, YouTube Trust & Safety

Promoted

Aug 2015 – May 2018 · 2 yrs 9 mos · Gurgaon, Haryana, India

Train new hires on YT community guidelines, manage administrative activities, training attrition & throughput
Evaluate 0-30 day scores after the graduation of a batch to check the policy knowledge and maintain quality
Responsible for introducing e-learning modules in the system
Creation of training modules and documents for training and feedback purpose
Identifying areas of concern and take corrective actions
Periodic interaction with middle and senior management for understanding the business deadlines
Reporting defects with severity and priority levels through client proprietary tracking tool

Stakeholder ManagementTraining & Development

Associate, YouTube Trust & Safety

Jul 2014 – Jul 2015 · 1 yr · Gurgaon, Haryana, India

Review abuse and safety incidents, take appropriate action per operations policies and follow through clearly and consistently on every flagged content
Identify and escalate new issues and trends
Analyzing spam trends and proposing proactive measures

Stakeholder ManagementContent Moderation

Cinemagics

Advertising and Digital Operations Lead

Apr 2019 – Nov 2020 · 1 yr 7 mos · Kuwait

Setup all ads within the internal and external ad systems, ensuring all details are accurate
Worked closely with creative team for development of display assets
Provide post-campaign launch reporting to ensure tag and creative implementation accuracy
Assist Campaign Management with troubleshooting any ad creative issues that impact tracking, implementation, or reporting
Manage day-to-day trafficking and optimization of ad campaigns.
Create and assign publisher ad units to appropriate product packages.

Telly inc

Social Media Strategist

Apr 2019 – Nov 2020 · 1 yr 7 mos · Kuwait

Handling Social Media for various Cinemagic and subsidiary accounts
Create and manage social media calendar which led to 14% growth in total social media shares and a 27% increase in app traffic from social media posts