Jan 2022 – Jul 2025 · 3 yrs 6 mos · Bengaluru, Karnataka, India

• Business Development
• Networking
• Sales and Distribution.
• Operator Onboarding
• Franchisee Management
• Channel Management,
• New Store Opening,
• Growing EV Market,
• People Management.

Jun 2021 – Jun 2022 · 1 yr · Bengaluru, Karnataka, India

• Network Expansion,
• Dealer Development PAN India
• New Store Set up.
• Sales and Operations.

May 2018 – Aug 2021 · 3 yrs 3 mos · Bengaluru, Karnataka, India

• Bangalore City Operation.
• Retail Operations
• Sales, Retail Experience and Logestics Management.
• RTO Management and Delivery Management.
• Demand Generation. Event Management.
• Framing SOPs and adherence.
• Reporting, Forecasting and Inventory Management.
• Handling Social Media Platform and Standardising Communication.
• Handling Finance Partners and Vendor Management.
• Government FAME Management.
• Responsibilities:
• Driving the Bangalore Retail Team to ensure dealer business objectives are met while ensuring superior customer experience with focus.
• Ensure a solid sales follow-up mechanism for sales queries and FAME related claim management at the Experience Centre.
• Oversee facility upgrades and enhancements to keep the experience centre current with the latest company product innovations.
• Work closely with the leaders of all the centres sales and marketing teams to implement standardised process how to capture and report on the impact the centres have to the market and business.
• Align with Marketing Team in generating demand. Drive lead generations through EC followup, Test Ride Event Management within Bangalore and other upcoming cities like Delhi, Mumbai, Pune etc.
• Sales Forecast and Planning in sync with the factory production output. Control demand according to full payment received.
• Managing vendors like HFCL, Autovert, Shadowfax , Celex and Delhivery Co.
• Framing Operation's SOPs.
• Liaison between Government's DHI department and Ather for FAME claims.
• Handling various Social Media and Ather Platforms like Facebook, Ather Forum, Twitter and others means through which communication flows in the market.
• Handling various RTOs in the city.
• Doing Logistics Management within the city Ops.

Apr 2015 – May 2018 · 3 yrs 1 mo

• Account Management
• Stock Turn
• Team Handling
• Sales and Business Development
• Hiring & Training.
• Merchandising and Maintenance.
• Extensive Planning and Reporting.
• Responsibilities:
• Prepare extensive reports to handle operations of the Business.
• Manage end to end business at the Key accounts with regards to sales , marketing & after Sales
• Drive Sellout for all Key account partners .
• Manage the Promoter Program from a productivity & hygiene the key accounts
• Engage with the partners to ensure proper Team deployment , adherence to beat plans , timely stock deliveries, claim & issue settlement
• Ensure high level results in Merchandising Audits, Quality Audits & Mystery Audits.
• Do FIDC Mapping of the stores. i.e. Footfall, Interactions, Demo and Closure.
• Do sales forecast and intensive planning of all the LOBs of Apple Business namely iPhone , iPad and Mac.
• Assign Monthly Target to the Stores, Channel Planning and Schemes Communications to the Partners.
• Ensure adherence to Apple Standards regarding Marketing and Merchandising matters
• Ensure strong Sales forecast in sync with proper Stock Allocation, Product Mix and right Sub LOBs.
• Recruiting iSCs and MSCs and deploying them into right stores.
• Do revenue analysis as well as monitoring the delta change in promotional days.
• Training and Developing Field Sales Staff to handle daily challenges of the business along with their KRAs.
• Conduct and monitor BTL activities and monitor the results thereafter.
• Bring out Innovative ideas to the board to ensure more visibility for the partner driving in more traffic.
• Handle new product introduction ( NPI ) into the market.

May 2010 – Mar 2015 · 4 yrs 10 mos

Jan 2008 – Apr 2010 · 2 yrs 3 mos · Bengaluru, Karnataka, India

• Corporate Account Management to harvest sales and customer relationship management.
• Collaborated with customers to understand and sightsee how Dell suite of products meet their business requirement.
• Identified, networked with prospective clients and focused corporate marketing initiatives for lead generation
• Developed and maintained beneficial business relations with clients, ensuring customer satisfaction by achieving delivery and service quality norms
• Collaborated with finance team and logistic team for payment realization and order delivery issues.