Aug 2024 – Jul 2025 · 11 mos · Remote

• Created and presented monthly client decks, breaking down product performance and adoption trends to demonstrate how the product delivers value by aligning product benefits with business goals
• Designed and managed interactive dashboards on Looker Studio and Mixpanel, reducing manual reporting time by 40% and providing real-time access to key metrics for both clients and internal teams
• Used BigQuery and Python to dig deep into data, identifying key insights that helped improve product performance and drive better results
• Partnered with Operations and Product teams to define method to calculate product effectiveness at merchant level, improving merchant performance by 18% through data-driven prioritization strategies
• Provided actionable recommendations that helped clients optimize their bank apps, boosting retention and product adoption.
• Collaborated in roadmap planning by providing data-backed insights on product, merchant performance and client feedback, ensuring priorities were aligned with business goals.
• Working with clients across US, UK and EMEA region.

Apr 2023 – May 2024 · 1 yr 1 mo · Bengaluru, Karnataka, India · Remote

• Data: Product Release Planning, Account health, CHI(Customer Happiness Index), Adoption and Consumption
• Process: Success playbooks, proactive touchpoints, cross-functional coordination
• People: Onboarding/Enablement, Knowledge empowerment
• Systems: CSM tool management and implementation, CRM ownership of customer elements
• Strategic initiatives: Product, customer experience, engagement initiatives
• Champion business needs and requirements across the enterprise and with external stakeholders to ensure platforms and solutions will thrive
• Collaborate with the Documentation person/team on a roadmap for releases and campaigns
• Support the organizations and departments with hands-on-keys
• Foster adoption through training, education, and documentation
• Liaison with regional leaders globally ensuring they have the data, dashboards, and views from systems to do their job
• Enhance the UX with the project roadmap
• Project : Conducted customer requirement workshop and prepared comprehensive project documentation, plans and reports to understand the business needs of the customer and design appropriate solutions
• Coordinated internal teams and external vendors to ensure seamless project execution in order to monitor project performance and ensure adherence.
• Worked closely with the product management team to suggest new features/enhancements to the product based on client feedback and post-implementation reviews
• Conducted root cause analyses (RCAs) for customer pain points and proposed suitable solution
• Monitored project progress and handled Incident and Problem Management to make sure the issues are addressed in an efficient manner simultaneously driving critical components of deliverables to closure
• Worked with clients across US, UK, EMEA, United Arabs, Brazil

Oct 2021 – Mar 2023 · 1 yr 5 mos · Bengaluru, Karnataka, India

• Increased campaign sustainability by 60% with minimal KPI reduction.
• Led the automation project to deliver essential insights in an editable powerpoint covering most of the US
• accounts and saving 50+ analyst hours per week and reduced lead time by 90%
• Ownership of delivery management across pods, on-boarding new datasets, building strategic internal product
• tools,automated pipelines for day-to-day task, upskilling junior colleagues and internal company stakeholder for
• developing products.
• Expanding the growth of the Midwest market by improving strategies and building intelligent solution making it
• fastest growing market in all MiQ
• A comprehensive data lake solution for US team to activate programmatic campaigns on using COVID-19 vaccine
• distribution built using Pyspark,Amazon S3.
• Created vertical studies for various domains showcasing COVID-19 impact and strategies to improve campaign
• performance by taping into different channels like CTV,Audio and Display.
• Worked across 20+ accounts to churn out strategic insights,quarterly business reports and measurement reports.
• Developed multiple automations using internal automation tool and Pyspark and on average saved 5+ analyst
• hours per week.

Feb 2021 – Sep 2021 · 7 mos · Bengaluru, Karnataka, India

• Analyzed the data from multiple data sources to set up and optimise the marketing campaigns
• Closely worked with market stakeholders to deliver high quality custom insights and actionable
• recommendations based on campaign, pixel, CRM data to consult clients in various domains like E-
• commerce,hospitality,travel etc.
• Part of the working on expansion in new market and handled two big OTT platform accounts.
• Multi channel attribution analysis conducted for connected TV, Display and Video advertising channels
• Foster market relationship by regular communication to understand their requirements.
• Collaborating with the product team to design build and test internal systems and tools/products

May 2020 – Jan 2021 · 8 mos

• Working as a functional consultant.
• Understanding and mapping business requirements.
• Also been a part of application development team and developed an application based on Predective Modelling .
• The best part of working with a startup is you can play more than one role and it's being true in my case.

May 2019 – Jun 2019 · 1 mo · Mumbai Area, India

• Project Title :Develope an interface to perform descriptive analytics for Human Safety Analytics
• The aim was to develope an interactive dashboard so as to improve the data visualization and help in decision making process.Also de-skilling the process of Human safety analytics was a requirement.The technology used for the project was R programming for developing the back end coding and Shiny application was used for front end of dashboard.

Jun 2016 – Aug 2017 · 1 yr 2 mos · Dadra, Union territory of Dadra and Nagar haveli

• Worked as a Senior Engineer in Manufacturing team at Dadra plant.Handled projects of cross functional teams in the plant i.e Process Engineering,Workstation Designing, Research and development and Supply chain teams.My projects were mostly on productivity improvement by optimizing the resources.