May 2023 – Jan 2024 · 8 mos · Noida, Uttar Pradesh, India · On-site

• Worked on increasing the number of daily new owner listings on the platform by optimizing the funnel and new growth initiatives
• Worked on improving the data security of the platform to safegaurd platform from data leakages and users from fraudsters

Apr 2023 – Present · 3 yrs 2 mos

May 2021 – May 2023 · 2 yrs · Bengaluru, Karnataka, India · Hybrid

• Worked on B2C e-commerce to optimize the purchase funnel and improve conversion, bringing incremental GMV/visitor and units/visitor
• Worked on B2B e-commerce to reduce the post-order customer support cost by reducing the customers' need to call CS and improving the rate of first contact resolution. Worked on reducing Return to Origin (RTO) by blocking fraudulent orders.

Apr 2020 – Jun 2020 · 2 mos · Gurgaon, Haryana, India

• Conceptualized a Knowledge Management tool to reduce the query resolution time for customer care and increase CSAT
• Coordinated with 3 teams for building go to market strategy & defining KPIs for the MVP’s success
• Performed WCAG AA level accessibility audit for World Health Organization’s chat bot for Covid self-help

Feb 2020 – Mar 2021 · 1 yr 1 mo · Ahmedabad, Gujarat

• Led a 2-tier team of 38 members with Rs. 50k annual budget impacting 1,000+ students
• Organized a national-level PM Business Competition with Rs. 1.7 L sponsorship for 3500+ participants

Jul 2017 – May 2019 · 1 yr 10 mos · Hyderabad Area, India

• Designing enterprise and sprint management tools.
• Designing data-intensive trading applications for business groups.
• Maintaining design systems for SAAS which is used to maintain the Front Office.
• Keeping my hands dirty with front end development to provide a polished product.

May 2016 – Jul 2016 · 2 mos · Pune Area, India

• Worked on two projects:
• 1. Research Platform for Drug Development Process: The aim of the project was to prepare a platform to solve the problem of research scientists to find and filter relevant resources such that they receive a drilled down specific information to carry our research during a drug development process.
• 2. SSO Platform: The aim of the project was to make a single sign on platform so that the clients of Innoplexus have accessibility to multiple products through single login credentials for maintaining consistency and sessions accross the apps/products.