May 2024 – Present · 2 yrs 1 mo

• Key Roles and Responsibilities:
• Technical Support:
• Troubleshoot and resolve hardware, software, and networking issues for employees.
• Provide help desk support via phone, email, or in-person.
• Install, configure, and maintain computer systems, software, and networks.
• System Maintenance and Monitoring:
• Regularly monitor system performance and ensure network security.
• Assist in managing IT infrastructure, including servers, databases, and cloud systems.
• Perform software updates and patches to ensure system security and efficiency.
• User Account Management:
• Create, modify, and manage user accounts and permissions.
• Provide training to employees on using software applications and hardware.
• Documentation and Reporting:
• Maintain detailed documentation on IT systems, procedures, and technical issues.
• Prepare reports related to IT performance, security audits, and system improvements.
• Collaboration with IT Teams:
• Assist senior IT staff with troubleshooting, projects, and system upgrades.
• Collaborate with other departments to understand and fulfill IT needs.
• Security Compliance:
• Assist in ensuring the organization's systems comply with security standards and regulations.
• Talent Acquisition Specialist:
• Key Roles and Responsibilities:
• Recruitment and Sourcing:
• Develop and implement recruitment strategies to attract top talent.
• Source candidates through job boards, social media, networking, and recruitment agencies.
• Build and maintain a talent pipeline for current and future hiring needs.
• Screening and Interviewing:
• Review resumes and applications to shortlist potential candidates.
• Conduct initial interviews to assess candidates' qualifications and cultural fit.
• Coordinate interviews between candidates and hiring managers.
• Job Descriptions and Postings:
• Create accurate and compelling job descriptions.
• Post job openings on relevant platforms (job boards, company websites, etc.)
• Candidate Experience:
• Ensure a positive candidate experience throughout the hiring process.
• P

Oct 2020 – Oct 2022 · 2 yrs

• Responsibilities:
• · Produced digital image files that could be printed or used in digital print.
• · Paid close attention to customer’s concerns and addressed their queries and achieved an exceptional level of customer service.
• · Acted as a team leader for project with the objective of promoting close cooperation to share information and develop satisfactory solution to successfully deliver various services.
• · Worked tirelessly to resolve customer’s concerns to their satisfaction, which resulted in a loyal customer base and increased company’s positive reputation.
• · Using VIBER/WHATSAPP/FACEBOOK MESSENGER and GMAIL, documented all information from customer/client calls and onsite service calls.
• · Collected subject matters for upcoming events and meetings, created agendas and sent out automatic notifications to attendees.
• · Provided exceptional service to new and long-standing customers, resolved their concerns and developed satisfactory solutions.
• · Checked employees; attendance records from passable to exceptional by emphasizing punctuality and being prepared to start work on arrival.
• · Controlled all confidential and proprietary information released to company client.
• · Conducted negotiations to resolved disagreements and misunderstandings to successfully resolve conflicts to satisfy both parties
• · Created Images and Lay outs using ADOBE PHOTOSHOPS, ADOBE PREMIERE PRO, ADOBE ILLUSTRATOR & ADOBE AFTER EFFECTS.

Oct 2015 – May 2019 · 3 yrs 7 mos

• Responsibilities:
• · Produced digital image files that could be printed or used in digital print.
• · Paid close attention to customer’s concerns and addressed their queries and achieved an exceptional level of customer service.
• · Acted as a team leader for project with the objective of promoting close cooperation to share information and develop satisfactory solution to successfully deliver various services.
• · Worked tirelessly to resolve customer’s concerns to their satisfaction, which resulted in a loyal customer base and increased company’s positive reputation.
• · Using VIBER/WHATSAPP/FACEBOOK MESSENGER and GMAIL, documented all information from customer/client calls and onsite service calls.
• · Collected subject matters for upcoming events and meetings, created agendas and sent out automatic notifications to attendees.
• · Provided exceptional service to new and long-standing customers, resolved their concerns and developed satisfactory solutions.
• · Checked employees; attendance records from passable to exceptional by emphasizing punctuality and being prepared to start work on arrival.
• · Controlled all confidential and proprietary information released to company client.
• · Conducted negotiations to resolved disagreements and misunderstandings to successfully resolve conflicts to satisfy both parties
• · Created Images and Lay outs using ADOBE PHOTOSHOPS, ADOBE PREMIERE PRO, ADOBE ILLUSTRATOR & ADOBE AFTER EFFECTS.