Jan 2022 – Oct 2024 · 2 yrs 9 mos · Remote

• Led engineering team across four workstreams: developer tooling, release operations management, learning initiatives, and documentation standards
• Championed large complex cross-functional initiatives by partnering with Engineering leadership, Compliance, Data Governance, Incident Management and Security teams
• Scaled and standardized internal documentation by launching self-service learning platform, style guides, templates, and videos to support new hire onboarding and continuing education for engineering and infrastructure organizations

Oct 2020 – Dec 2021 · 1 yr 2 mos · Remote

• Recruited, coached, and developed a team of Platform-focused TPMs to ensure continuous alignment in prioritization, planning, tracking, and communication throughout the SDLC
• Established robust processes to to accurately track and communicate deliverables, risks, dependencies, and status to stakeholders
• Built seamless processes to measure progress of Platform Program teams from daily execution to longer-term goals set through strategic planning

Mar 2020 – Sep 2020 · 6 mos · Remote

• Drove strategic business initiatives for growing Platform engineering organization (grew from 2 to 8 teams) to execute programs to meet key company objectives
• Orchestrated strategic planning through defining and tracking Objectives and Key Results while gaining cross-functional support to drive short and long term initiatives

Jul 2019 – Feb 2020 · 7 mos · Remote

• Coordinated security vulnerability assessments, monitoring, and and remediation efforts
• Collaborated with Engineering, Compliance, and TechOps leaders to drive execution of architectural and process changes to manage risk and improve the security posture

Jan 2015 – Jan 2018 · 3 yrs · Ann Arbor. MI · On-site

• ■ Led the program for Advanced Threat teams as well as internal and external Agile coaching efforts across five teams while mentoring new program managers to expand skills and resources.
• ■ Maximized multisite collaboration and communications by spearheading process improvements focused on globally dispersed stakeholder and team dynamics throughout the US, Netherlands, Australia, and Canada.
• ■ Optimized product release planning and execution by leading cross-functional Go-To-Market programs to align Product Marketing, Product Management, Engineering, Sales, Operations, Beta, and Training teams.
• ■ Drove improvements across the entire Engineering organization through Agile coaching, monthly executive status reviews, and process enhancements.

Jan 2013 – Jan 2014 · 1 yr

• Led the program for engineering operations for the enterprise product line, which included leading cross-functional teams in new design and development initiatives and supporting 6-9 month product launches.
• ■ Managed risks associated with internal engineering and external dependencies as Scrum Master for four on and off-site teams, including development, QA, and documentation.
• ■ Drove business growth by leading the first FIPS (Level 1) and Common Criteria (EAL 2) certification projects in the areas of planning, budget adherence, schedules, and vendor coordination, to expand into federal markets.
• ■ Grew the company’s key product from inception to a $26M product line by overseeing program management and driving the development, market launch, and distribution.
• ■ Improved internal communications and ensuring consistent on-time project delivery by providing monthly status updates to upper management.
• ■ Mitigated risk by conducting gap and root cause analysis to eliminate potential factors and by evaluating and monitoring third-party software usage.

Jan 2006 – Jan 2012 · 6 yrs · Ann Arbor, MI

• ■ Managed project deliverables for development, QA, and documentation teams of engineering operations for the enterprise product line.
• ■ Led cross-functional teams in new design and development initiatives, coordinating beta programs, and supporting product launches.
• ■ Optimized operations by spearheading new Agile processes for the engineering teams.
• ■ Improved the user experience by conducting first and then managing subsequent usability projects through vendor to improve workflow and support.

Jan 2001 – Jan 2012 · 11 yrs · Ann Arbor, MI

• ■ Directed a team of four writers to create high-quality, end-user documentation for all service provider and enterprise products for DDos detection, DDoS mitigation, and security.
• Reviewed and edited documentation, collaborated with other product development teams and departments to maximize resources.
• ■ Ensured the accuracy and timeliness of all documentation by standardizing processes and tracking workflow.
• ■ Established the first localized product documentation and continued managing vendor interaction.
• ■ Improved the end-user experience and expanded resources by facilitating the first usability tests with customers and creating quick-start installation cards to allow drop-shipment through resellers.
• ■ Revised documentation for the OEM version of enterprise product to conform with documentation style, layout, and localization requirements.
• Additional roles include Technical Writer and Technical Writing Team Leader