Nov 2023 – Jun 2025 · 1 yr 7 mos · On-site

• Customer collateral management- Solely managed all customer collateral communication, including MITC, CMA, Mycard App, transparency mailers, E-bugs, product reckoners, and communication through email, website, partner websites, and SMS etc.
• Cross Sell Product- Personal Loan
• Resolved customer complaints for all the customers which has over 3.5 lakhs+ customers by conducting root cause analysis (RCA) and implementing process improvements, enhancing overall customer satisfaction and operational efficiency.
• Collaborated with cross-functional teams to launch a new credit card feature, overseeing the project lifecycle from ideation to post-launch evaluation, resulting in a percent increase in overall product performance.
• Conducted competition bechmarking and user analysis to identify key pain points and opportunities, leading to the successful implementation of a feature that improved customer retention.
• Managed end-to-end development of a new credit card feature, coordinating with design, engineering, back end features and marketing teams to ensure timely delivery and alignment with strategic goals.

Nov 2023 – Jun 2025 · 1 yr 7 mos · On-site

Jun 2023 – Oct 2023 · 4 mos · Chennai, Tamil Nadu, India · On-site

• Business Planning
• ▪ Led a co-lending project with other NBFCs, expanding lending capabilities and exploring new customer
• segments.
• ▪ Developed innovative lending products for improved customer satisfaction, resulting in substantial
• business growth.
• Field Visit
• ▪ Conducted in-depth field visits and research to identify successful strategies and optimize regional
• operations.

Apr 2022 – Jun 2023 · 1 yr 2 mos · Ranchi, Jharkhand, India

Oct 2021 – Dec 2021 · 2 mos · Ranchi, Jharkhand, India

Sep 2021 – Mar 2022 · 6 mos · Ranchi, Jharkhand, India

Apr 2022 – May 2022 · 1 mo · Bengaluru, Karnataka, India · On-site

• Glitr: End-to-end execution of Market Research from sourcing & analyzing data for the final stakeholders’ presentation
• Secondary research: Identified the future of India's consumer spending habits & recommended suggestions for new product
• Demand
• projection
• ▪ Near-term demand estimation for the payment industry by projecting the historical data
• ▪ Assessed & forecasted end-use-wise domestic demand through data for spending habits
• Consulting
• ▪ Assisted clients & vendors in expanding their geographical footprint in the jewelry industry
• ▪ Outlined key recommendations by doing mystery shopping to boost payment methods like EMI
• for the launch of the new product Glitr in the jewelry industry as a result of 300+ responses
• Trend analysis ▪ Developed a dynamic model presentation by receiving market insights to compare payment
• solutions methods for the future market in India for the new product method Glitr

Aug 2021 – Mar 2022 · 7 mos · Bhopal

• https://liecl.com/index.php
• ▪ Build an modify an action plan for the launching multiple products.
• ▪ Coming up with strategies to increase brand awareness.
• ▪ Collaborating with all the relevant stakeholders.
• ▪ Coming up with inputs to enhance product lifecycle.

May 2020 – May 2021 · 1 yr · Bengaluru, Karnataka, India

• ● Advised clients on creating future-ready organizations, including advisory, operating
• models, process outsourcing, intelligent workflows, and technology solutions. The course
• covered digital technology transformation, RPA, process re-engineering, target operating
• models, advanced analytics, and enterprise resource planning.
• ● Worked on the industry trends and on the various logon software offerings available to
• meet client needs
• ● Embraced the Client Ethos by inspiring, delivering, championing, and advising
• ● Worked with client CXOs and senior management in the region - accelerated the
• Enterprise Strategy consulting, having expertise in transformation, program, and change
• management. I implemented and embedded improvements and delivered sustainable
• value to clients transforming client operations across functions on a transformation journey
• ● Provided clients with innovative business and technology solutions that transformed
• their businesses
• ● Analyzed and captured marketing channel metrics and performance
• ● Expanded and improved business performance by bringing in new ideas and tactics

Oct 2019 – Mar 2020 · 5 mos · Delhi, India

• ▪ Promoted Social Media accounts on various platform for social media engagement
• ▪ Researched the target audience and understood the preferences of the customers
• ▪ Engagement via account’s stories, post, videos, giveaways etc to stimulate the interest
• ▪ Developed day to day content; Edited and refined the content to improve readability
• ▪ Managed the information on the online platforms in a timely and accurate manner
• ▪ Collaborated in the graphic designing, layouts etc. for sites and social media accounts

Jul 2019 – Oct 2019 · 3 mos · Delhi, India

• ▪ Administered social Media optimization & social media marketing e.g. Facebook, Instagram.
• ▪ Instagram advertising: developing and implementing Facebook advertising campaigns
• ▪ Targeting Audience and follow up with the customers for the enhancement of the organization
• ▪ Participated in business growth and got more brand awareness regarding the organization
• ▪ Communicated to the target ordinance and accomplished results from the same
• ▪ Collaborated important metrics that affected the website and social media

Aug 2019 – Dec 2019 · 4 mos

Jan 2019 – Apr 2021 · 2 yrs 3 mos · Greater Delhi Area