Jul 2025 – Sep 2025 · 2 mos · Center City, Minnesota, United States · On-site

• Ensure the coverage of residential units of patients with focus on patient safety and recovery environment.
• Assist patients and staff in the treatment process within organizational guidelines, philosophies, and procedures.
• Supervise and manage the daily operations of the addiction technician department.
• Responsible for the management and training of staff that are responsible for the safety and security of the patients.
• Manage the schedule of the entire team to ensure adequate staffing coverage for the patients
• Ensure that all staff are in compliance with necessary trainings, implement employee engagement initiatives,
• Supervise the oversight of the addiction technicians timecards, manage hiring for all new staff within the department, and provide regular and consistent supervision for staff in relation to performance.
• In addition, engage in leadership team meetings and committees for facility and partner with other supervisors to ensure quality care is delivered to patients.

Jul 2024 – Aug 2025 · 1 yr 1 mo · Remote · Remote

May 2016 – Present · 10 yrs

• Founded business to provide support and financial planning services within autistic community, improving clients’ quality of life and building their daily living, social, and recreational skills.
• Built out client roster to average of six new clients monthly; developed wellness and training program for autistic clients and their parents.
• Manage end-to-end business start-up operations and activities, including LLC acquisition, marketing strategy, investor recruitment, and regulatory compliance.
• Design and monitor consumer-directed monetary funded plans for clients with disabilities; obtain client referrals from Department of Human Services.
• Designed and implemented KPIs for current Saas we use in our day to day operations.

Aug 2007 – Jun 2015 · 7 yrs 10 mos

• Recruited back to direct operations and delivery of collection projects for high-profile clients, including Bank of America, Discover Bank, Barclays, and Target; held accountability for >$15M monthly revenue.

Jun 2000 – May 2005 · 4 yrs 11 mos

• Hired to manage client collection projects, training, and site operations within start-up environment.
• Assigned to develop and implement full-range of training programs and curriculum to support company’s rapid growth.
• Managed company’s first $500K monthly project with three teams for single client.
• Accepted opportunity to run Brooklyn Center location (2004-2005), supporting company’s achievement of 4th fastest growing Minnesota company.
• Launched new call center office within Houston market; functioned as Project Manager and built out full-range of operations and staff.
• Created Corporate Training and development program.

May 2005 – Jul 2007 · 2 yrs 2 mos

• Recruited to transform performance of failing Sallie Mae student loans collections project, establishing profitability and #1 ranking after three months.
• Assigned ownership of $1T Department of Education contract due to prior project management success.
• Directed daily operations and lead 16 direct reports; held top-level management responsibility for >1K employees across various locations.
• Improved company’s Sallie Mae ranking from 18th to 4th place through implementation of proactive marketing and recruitment strategies.
• Enhanced employee performance by launching internet system and pay-to-perform compensation.
• Reduced mailing related costs through implementation of targeted letter and communication strategies.