Jun 2022 – Jun 2024 · 2 yrs · Michigan, United States · Hybrid

Sep 2021 – Aug 2024 · 2 yrs 11 mos

• The Lead Program Consultant is the working leader responsible for maintaining best practice processes for the day to day operations for a Management Service Provider (MSP) program for staff augmentation services and/or SOW based services. A Lead Program Consultant will have responsibility over one large, or a group of small, GRI programs

Sep 2019 – Aug 2024 · 4 yrs 11 mos

Mar 2018 – Aug 2019 · 1 yr 5 mos · Warren, Michiga

• Recruit and staff for light-industrial jobs in the Metro-Detroit Area. I was an ambassador for the
• company and held job fairs to bring business in and secure jobs /careers for qualified
• candidates. I was able to utilize social media as well as online job posts to fill local positions. I
• took ownership over the whole process from conducting on-site interviews, verifying
• employment information as well as federal forms such as I-9 forms and W4 forms for state and
• federal. I also was a liaison between clients and the temps as well as corporate members of
• Forge. I was able to build and utilize relationships, both professional and with the temps built off
• of rapport and efficiently getting the right person for the job. Presented excellent customer
• service bringing our google review to one of the best in the state as far as Temp-services.
• Proficient with Windows office Suite (outlook email, word, excel, and chrome). Dispatched
• candidates and processed documents such as resumes and required documents requested by
• clients. Conducted drug screens both 5-panel and 10-panel. Handled all disciplinary actions
• including up to terminations. Processed orders placed by clients via email and phone. Conducted
• state and national background checks using OTIS and Sterling Backgrounds. Hold orientations
• for new employees and test employees based on clients preferences to choose the best
• candidate.

Oct 2017 – Mar 2018 · 5 mos · Detroit, Michigan

• Secure the integrity of Little Caesars Arena, Joe Louis Arena, Detroit Athletic Club, Comerica
• Park, and various other venues in the Detroit area. Provide crowd management and quick
• response during sporting events, concerts, and other functions. As a lead, I was responsible for
• assigning a team of 8-25 people a post and roving the venue to uphold the integrity of the
• facility. Also, I was responsible for keeping a record and maintaining all attendance and
• disciplinary action.

Jan 2017 – Sep 2017 · 8 mos · Warren, Michigan

• Case manager for after sales escalation calls regarding vehicle warranty and repair for General
• Motors brands(Buick,GMC,Chevy,Cadillac,Saturn,Hummer, and Pontiac). Advocate for customers
• when partnering with GM’s partners and internal resources. Provide goodwill to reinforce
• customer relationship for inconveniences.

Sep 2014 – Oct 2016 · 2 yrs 1 mo · Ann Arbor, Michigan

• Assist customers with all technical issues regarding their video, phone, and internet services. Built rapport with customers to ensure a quality customer service experience while de-escalating any issues. Pitched up-sells and upgrades of service. 3 product trained in video, internet, and phone repair.

Oct 2008 – Sep 2014 · 5 yrs 11 mos

• Supervised, coached, and trained team members on guest service, sanitation, and safety procedures. Led by example in promoting a safety culture and met conversion goals while bringing store to #1 in group for red cards(credit) and positive customer feedback.

Jan 2008 – Jan 2014 · 6 yrs

May 2005 – Jun 2007 · 2 yrs 1 mo