Sep 2024 – Oct 2024 · 1 mo · Waterloo, Ontario, Canada · On-site

• Supporting the migration and integration of a new HRIS system (MediSolutions to ADP) for the client, KidsAbility, following company and Collective Agreement policies for both unionized and non-unionized employee processes.
• Developed automated dual tracking spreadsheet to monitor data entry and fidelity within two systems during HRIS migration.
• Supported cross-departmental efforts in data validation of different time off balances and accruals, pay changes, and union seniority calculations, as per internal policies.
• Assisted with ADP system set up and suggestions for implementation of custom features based on company operational needs.
• Ran reports for mass data validation of over 300 employees via Crystal (MediSolutions export) and ADP, corrected data errors, and coordinated with HR and Finance for timely payroll processing during system transitions.
• Assisted with additional projects including: mass certification validations for specific roles, background check reference calls, editing job descriptions.

Nov 2021 – Jun 2024 · 2 yrs 7 mos · Waterloo, Ontario, Canada · Remote

• Managed complete employee lifecycle processes, global policy creation, and documentation for multiple countries (Canada, US, UK, Brazil, Philippines).
• Provided HR guidance to SLT during VP P&C's Maternity Leave as the sole HR practitioner (Mar 2023 - Jan 2024).
• Led initiatives in Performance Management, Leadership training, Pulse surveys, Merit Program, LOAs, global hiring, mobility, & EOR vendors, with change management focus.
• Collaborated with managers to promote engagement in remote work and advocate for organizational culture.
• Developed pay bands with market benchmarks, supported headcount advocacy aligned with compensation strategy, managed job levelling, and addressed pay equity concerns.
• Ensured compliance with legal requirements for day-to-day employee management, reducing legal risks and maintaining regulatory adherence.
• Implemented global benefits and payroll operations for Canada, UK, US in collaboration with Finance.

Mar 2021 – Oct 2021 · 7 mos

• Providing country specific expertise on HR policies, practices and procedures to guide employees, managers and HR Business Partners in the North and Latin Americas; personally responsible for over 2000 employees.
• First line support for leaves of absences including liaising with the appropriate leave management vendor (Manulife; Lincoln Financial).
• Calculating severance packages according to internal and legislative guidelines; processing off-boarding in HRIS within payroll deadlines.
• Investigation of employment issues, identifying risks, making recommendations for resolution and escalation of issues as required to the Shared Services Manager, HR Business Partner, etc. for final decision.
• Supporting ad-hoc projects and major reorganization initiatives with key performance rating of exceptional.

Oct 2020 – Mar 2021 · 5 mos

• First point of contact for all HR enquiries for over 6000 North American employees, along with high volume onboarding, employment changes, process development and iteration, and ad-hoc projects as a collaborative team player.
• Timely answering of ~200 HR queries weekly, referencing internal communications using ticketing system and phone line with warm customer service, consistently meeting key SLAs.
• SME for the onboarding process for ~20 new hires weekly from offer letter generation to Day 1, Hire Right background screening; coordinating with key stakeholders against changing COVID-19 guidelines.
• Processing confidential employment changes and personnel information; letter generation, compliant HRIS data entry via SAP SuccessFactors.
• System testing and iterative improvement of new HRIS SAP SuccessFactors, developing new SOPs, implemented August 31, 2020.

Jan 2020 – Oct 2020 · 9 mos

Jul 2018 – Sep 2019 · 1 yr 2 mos · Kitchener, Canada Area

• Provided end-to-end recruiting support for hiring managers.
• Led onboarding process by creating introductory schedules with stakeholders.
• Coordinated events and managed marketing content delivery and registration through EventBrite; collaborated with vendors within budgets.
• Drafted and developed crucial policies, including the first Employee Handbook and JHSC.
• Managed employee records and software access to ensure data integrity.

Sep 2017 – Jun 2018 · 9 mos · Vancouver, Canada Area · On-site

• Making a difference in everyday interactions by providing a legendary customer experience in one of the busiest branches of the BC lower mainland.
• Responsibilities include:
• Processing financial transactions, upselling, and exercising discretion in confidential matters
• Resolving customers' concerns with escalations as needed
• Achieving assigned goals by promoting banking solutions and transacting in a timely and accurate manner