Feb 2012 – Jun 2012 · 4 mos · Toronto

• Damage Prevention Technician
• Performs utility locates for Enbridge Gas, Toronto Hydro and Water
• Accurately locates underground utilities using utility mapping systems and electronic locating equipment.
• Documents utility locates

Oct 2007 – Oct 2011 · 4 yrs

Jan 2001 – Jan 2004 · 3 yrs

• Oversee provisioning of new services for new customers. Facilitate telecom services and infrastructure for new subdivisions or new services for existing customers.
• Manage staff of 3 coordinators to balance work load, and approve of design for new facilities in Bell plant
• Manage Budget for the designated design of Bell Plant for new Sub Divisions
• Work Load roadblocks; meet with outside contractors to clear roadblocks on new Sub Divisions or any new Bell plant design.
• Management Assignments

Jan 1995 – Jan 2000 · 5 yrs

• Lead hand for 20 technicians working closely with management on training, scheduling, payroll and or any rollout of new projects
• Experience prior to 1995:
• Gained hands-on experience in various Customer Relations and Service Technician roles at Bell Canada.

Jan 1976 – Jan 2011 · 35 yrs

• Lead a team of 30 Technicians and Associate Manager to meet performance targets.
• Oversee Health & Safety and ensure that safety policies are understood. Work to minimize the risk of workplace accidents or injuries. Review safety track record on a monthly basis.
• Manage scheduling of Technician workload to provide coverage for peak periods while also reducing the need for excess overtime. Ensure that all shifts have adequate manpower and seniority requirements are complied with. Schedule vacations and requested time off.
• Manage individual Technician workload to balance tasks that need to be done with the requirement to provide fair work-life balance. Resolve any ensuing conflicts with workload.
• Approve payroll using SAP and match shift and weekend premium payments to actual payouts. Respond to queries and resolve conflicts. Utilize SAP to track and monitor payroll and vacation costs.
• Train Technicians on new procedures and technology. Ensure a consistently high level of skills across the team and work with third-party training companies where needed.
• Create a positive work environment that resulted in virtual no union grievances. Ensured that the collective agreement was followed and employee satisfaction was optimized at all times.
• Manage Customer Complaints. Ensure complaints are resolved to customer satisfaction

Oct 1976 – Jan 2012 · 35 yrs 3 mos · Gta Toronto

• HIGHLIGHTS OF QUALIFICATIONS
• Experienced Telecommunications Professional with a track record of success in leading teams of Technicians to meet performance objectives, attain employment satisfaction and work towards achievement of organizational targets. Well-respected as a Manager who works closely with their team, establishes strong lines of two-way communication and resolves issues efficiently. Highlights of qualifications include:
• Recently at Bell Canada, mandated to turn around a team that was failing to meet objectives. Worked with the group to resolve union grievances and establish aggressive performance goals. As a result, the team is now a strong, cohesive unit that is exceeding company objectives.
• Utilize strong coaching skills in the corporate environment to motivate each member of the team to feel important and value their personal contribution. Frequently called upon as a management subject matter expert to share leadership best practices throughout Bell Canada.