Robert Gibson III

Co-Founder

Plainsboro, New Jersey, United States22 yrs experience

Highly StableAI Enabled

Key Highlights

Expert in AI-driven contact center transformations.
Proven track record in driving enterprise-level implementations.
Strong leadership in optimizing customer experience.

Stackforce AI infers this person is a SaaS expert specializing in AI-driven customer experience solutions.

Contact

Skills

Core Skills

AiCustomer Experience

Other Skills

AutomationAvayaBusiness-to-Business (B2B)Call Center DevelopmentCross-functional Team LeadershipCustomer Relationship Management (CRM)Customer RetentionCustomer SatisfactionCustomer ServiceGenAILeadershipManagementMicrosoft OfficeOperations ManagementPeople Management

About

Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. Observe.AI is trusted by hundreds of customers and partners, including 23&Me, 2U, Alcon Laboratories, Concentrix, National Debt Relief, and Pearson. Backed by $88M in total funding from Menlo Ventures, Scale Ventures, Nexus Ventures, Next47, NGP Capital, Emergent Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India. For more information, visit www.observe.ai.

Experience

Observe.ai

3 roles

Principal Implementation Manager

Promoted

Feb 2023 – Present · 3 yrs 1 mo

Principal Implementation Manager
Drove enterprise implementations of AI, automation, and GenAI for strategic clients, unlocking ROI and operational scale.
Directed end-to-end deployments of Observe.AI’s platform, from discovery to adoption.
Advised executives on transforming contact centers through AI-driven solutions

GenAIAIAutomationCustomer ExperienceLeadership

Senior Implementation Manager

Promoted

Dec 2020 – Feb 2023 · 2 yrs 2 mos

Onboarding Manager

Mar 2020 – Dec 2020 · 9 mos

Walker & paige capital investments, inc

Co-Founder

Jan 2019 – Mar 2020 · 1 yr 2 mos

Vonage

3 roles

Telesales Manager

Aug 2017 – Mar 2020 · 2 yrs 7 mos

Outbound B2B Vendor Manager II

Promoted

Mar 2016 – Mar 2020 · 4 yrs

My current responsibilities within my role are to manage performance with our Outbound B2B Vendor operations, manage our Sales Specialists queue that provides feedback based on call listening, and manage our Sales QA for our Business and Residential sales LOBs.

Inbound Telemarking Supervisor

Apr 2004 – Mar 2020 · 15 yrs 11 mos

I was responsible for driving sales performance for our inside sales queue. This included coaching and developing agents, identifying performance gaps/trends, and providing feedback back on Marketing creative.