Oct 2023 – Jun 2024 · 8 mos · Gurugram, Haryana, India · On-site

• Roles & Responsibilities:
• Proficient in managing and supporting extensive networks with various devices, including 100+ 10G manageable switches, HPT Switches, and 10+ Sonic firewalls across multiple locations.
• Expertise in Process Management improvement for enhanced operational efficiency.
• Committed to delivering cost-effective, business-friendly, and high-quality technology solutions, ensuring scalability and stability.
• Collaborates with senior management to understand business requirements and translates them into actionable IT plans
• Provides innovative approaches to solve business problems by leveraging existing applications.
• Skilled in Problem and Incident Management, adhering to rigorous Change Control Disciplines.
• Specialized in Information Security Operations and Incident Management.
• Proficient in Budgetary and Vendor Negotiation/Management.
• Capable of addressing People Management and interpersonal issues, fostering staff motivation.
• Manages diverse IT infrastructure disciplines, including networking, data management, security, operating systems, servers, backup, storage, disaster recovery for Large infra.
• Brings cost-effective ideas for infrastructure spending on server maintenance, applications, databases, web services, desktops, and laptops.
• Develops company IT policies and best practices.
• Advocates for the value of IT in achieving organizational goals and facilitates informed decision-making.
• Oversees the design, implementation, and maintenance of IT infrastructure, ensuring networks, servers, storage, and security systems operate with high availability, performance, and reliability.
• Implements disaster recovery and business continuity plans to mitigate risks and minimize downtime in case of disruptions.
• Promotes a culture of ethical use of technology and data within the organization

Dec 2022 – Aug 2023 · 8 mos · Delhi, India · Hybrid

• Roles & Responsibilities:
• ITIL Support: Provided ITIL support to end users, ensuring efficient and effective information technology services
• Process Management- Improve the IT process.
• Budget Preparation: Proficiently prepared IT budgets, optimizing resource allocation
• Goal Setting: Set goals for IT teams, including defining Key Performance Indicators (KPI) and Key Risk Indicators (KRI)
• Monthly Dashboard Review: Prepared and presented monthly IT service delivery dashboard reviews to the Management Team, offering insights and improvement plans
• Systems and Policies: Designed, developed, implemented, and coordinated systems, policies, and procedures to enhance operational efficiency
• Data Security: Ensured the security of data, network access, and backup systems, safeguarding critical assets
• Problem Solving: Identified problematic areas and implemented strategic solutions in a timely manner, reducing downtime and optimizing processes
• Vendor Contracts: Reviewed and renewed Annual Maintenance Contracts (AMC) and Facility Management Services (FMS) support contracts with various vendors
• Network & Firewall- Handel very large infra of network and firewall.
• Infrastructure Security: Possessed a deep understanding of infrastructure security, including data centers, network end-user computing, cloud security, managed security services, security operations centers, and compliance risk management

Feb 2021 – Aug 2022 · 1 yr 6 mos · Gurugram, Haryana, India · Hybrid

• Managed all end users and VIP users, ensuring no production downtime in IT operations.
• Oversaw servers, backup devices, and IT assets, including IT audits, compliance, procurement, and budget management.
• Ensured infrastructure team mitigated, monitored, and managed infrastructure-related risks.
• Demonstrated excellent knowledge of budgeting, cost-cutting, and increasing productivity.
• Utilized strong analyzing skills to find root cause analysis of repeating complaints/tickets, providing permanent cost-saving solutions.
• Proficient in archiving Exchange data using PowerShell scripting, managing Office 365 Exchange online rules, and migrating domains and policy deployment.
• Managed Microsoft Compliance Admin Centre, Microsoft SharePoint Admin Centre, and SharePoint migration.
• Proficient in creating and deploying emails, groups, and policies according to requirements.
• Expertise in IT audit, KPI reports, networking security, server security, data protection, and managing ticketing tools for daily tickets/user queries.
• Ensured servers and devices were updated with the latest OS and security patches, and performed server and endpoint hardening.
• Planned and managed BCP/DR, and managed various IT vendors related to procurement and services, meeting SLAs.
• Led helpdesk and IT team management, and assisted with business technology planning, providing current knowledge and future vision of technology and systems.
• Conducted real-time analysis of immediate threats and triaged when necessary, implementing programs or projects to mitigate risks.
• Managed technical risk assessments for new and existing services and IT infrastructure, and monitored and managed IT operations for maximum uptime.
• Developed and implemented robust cybersecurity policies and procedures to protect sensitive data and IT systems from cyberattacks.
• Stayed updated on evolving cybersecurity threats, vulnerabilities, and conducted regular security.

Apr 2019 – Sep 2020 · 1 yr 5 mos · Gurugram, Haryana, India · On-site

• Orchestrated seamless communication of IT needs, meticulously planning, monitoring, and enforcing systems, policies, and procedures for staff.
• Defined and executed strategic plans, elevating organizational effectiveness and efficiency through the implementation of cutting-edge information technologies.
• Proactively managed and monitored security checks on Sophos XG Firewalls, Network Devices, and infrastructure, fortifying defenses against potential data breaches.
• Spearheaded the management and monitoring of infrastructure networking devices, including firewalls, routers, switches, and access points.
• Expertly resolved connectivity issues related to file sharing, VPN, IP-SEC, LAN, WAN, showcasing problem-solving prowess.
• Innovatively identified potential problems and devised effective solutions, contributing to a proactive and solution-oriented IT environment.
• Proficiently configured and managed network printers, optimizing functionality with departmental identification.
• Architecture and designed server rooms, network cables, ensuring a structured and high-performance IT environment.
• Successfully managed the financial year budget for the IT department, demonstrating fiscal responsibility and strategic resource allocation.
• Effectively handled IT vendor management, implementing cost-effective solutions and ensuring optimal budget compression.
• Meticulously managed and monitored IT assets inventory, including desktops, laptops, servers, and network devices.
• Oversaw and ensured company-wide security, incorporating DLP (Sequirite antivirus), firewall, NVR/DVR/Wi-Fi cameras, and data theft protection.
• Expertly managed Active Directory servers, backup servers, and virtual servers (VM Vare & Hyper-V), ensuring a robust and secure IT infrastructure.
• Proficiently navigated and administered the O365 Admin console, overseeing Email, One Drive, SharePoint, and MS Teams operations.

Nov 2017 – Apr 2019 · 1 yr 5 mos · Delhi, India · On-site

• It is accomplishing the staff's IT needs by communicating job expectations, planning, monitoring, initiating, coordinating, and enforcing systems, policies, and procedures.
• I am preserving assets by implementing disaster recovery, backup procedures, information security, and control structures.
• We are maintaining quality service by establishing and enforcing organization standards.
• Managing desktop, laptop, servers, and networking assets management and inventory as well.
• I Handed a team of engineers and resolve the 250+ user support on the daily basis.
• Managing network devices: Router switches, wireless modem.
• Install Application Software, Antivirus & Update definition patches.
• System State backup & Restoration.
• Managing workstations and servers.
• Configure and manage the Network printers with the department id.
• Resolving user queries remotely using remote assistance & Remote Desktop.
• Providing floor support to the teammates or their daily general IT-related issues within offices floor premises & remotely.
• Handling Ticketing tools and submitting the report to the management.
• Weekly and monthly IT team reports submit and present the plan.
• Smooth onboarding and offboarding.
• Critical business application configuration and managing.
• Managing dialers, Pri-Lines GSM gateway, lease lines, NVR, DVR, Zoho, etc.
• Ensure technology is accessible and equipped with current Hardware and Software

Jan 2015 – Nov 2017 · 2 yrs 10 mos · Delhi, India · Hybrid

• Server and Workstation Responsibilities:
• Managed Windows (2003, 2008, 2012, 2016) and Linux (Centos, Ubuntu, Red Hat) Exchange Servers, resolving hardware and software issues efficiently.
• Designed and implemented robust backup strategies for offices, utilizing Dropbox for secure data backup with 100% accuracy.
• Navigated Cloud Service environments, configuring MS Hyper V, VMware, and AWS cloud services for Virtualization.
• Installed and managed high availability solutions, improving server uptime to 99.9%.
• Managed NFS, Samba servers, and c-zentrix dialer, troubleshooting email clients effectively.
• Desktop Level Responsibility:
• Expertise in Microsoft Windows operating systems, overseeing backups and managing printers for optimal functionality.
• Installed and managed local and network printers, ensuring seamless desktop environments.
• Network & Security Level Responsibility:
• Managed Dell SonicWall and Sophos firewalls, enhancing department-specific security policies.
• Conducted firewall and antivirus log analysis for proactive security measures.
• Administered Network Lease lines and secure Wi-Fi deployments for 99% connectivity.
• Managed security antivirus and policies tailored to departmental needs.
• Other IT Responsibilities:
• Excelled in Vendor Relations Management, procuring IT solutions and negotiating supplies.
• Coordinated with service providers for efficient complaint resolution and IT material AMC.
• Provided responsive technical support via phone, email, and remote tools for a seamless network experience.

Mar 2011 – Dec 2014 · 3 yrs 9 mos · Noida, Uttar Pradesh, India · On-site

• Proficiently manage workstations and servers, overseeing the assembly/disassembly of computers, installation of operating systems, and software deployment.
• Expertly handle Windows desktop machines/laptops (XP, Vista, 7, 8) with a focus on setup, security, antivirus updates, and software installation.
• Identify and troubleshoot hardware and software issues, ensuring seamless network connectivity and resolving problems promptly.
• Efficiently prepare systems for onboarding and securely handle access and backup procedures during offboarding.
• Install, configure, and troubleshoot email clients, including Outlook, Outlook Express, and Thunderbird.
• Successfully managed the infrastructure of approximately 110 computer systems, addressing networking, hardware, and software issues.
• Provide effective customer support for network-related concerns and troubleshoot problems with desktops, laptops, workstations, and LAN.
• Install application software, antivirus programs, and update definition patches for optimal system performance.
• Execute system state backup and restoration processes with precision.
• Skillfully maintain and manage backup systems, CCTV, and biometric machines, along with handling biometric server operations.
• Coordinate with vendors for new IT asset purchases and collaborate with ISPs to resolve internet-related issues.
• Ensure timely resolution of hardware and network issues by managing case IDs and coordinating with vendors for optimal solutions