Jolene Keeler

Operations Associate

New York City, New York, United States24 yrs experience
Highly Stable

Key Highlights

  • Proven success in sales operations leadership.
  • Expert in strategic planning and execution.
  • Strong analytical skills driving commercial excellence.
Stackforce AI infers this person is a Sales Operations expert in the Biotechnology and SaaS industries.

Contact

Skills

Core Skills

Sales OperationsStrategic ThinkingSales EnablementCompensation PlanningTeam LeadershipProject ManagementAnalytical SkillsBusiness Planning

Other Skills

Team PerformanceAnnual BudgetingConfidentialityStrategic InitiativesAnnual PlanningPresentationsDriving ResultsExecutive TeamDiplomacyDashboardsBudgetingOrganizational LeadershipExecutive LeadershipPresentation SkillsTeamwork

About

A successful people leader and individual contributor in the sales operations space has provided me with a unique skill set and confidence to support various needs of sales operations. Demonstrated consistent success in developing and implementing sales operations process allowing for excellent commercial support.

Experience

24 yrs
Total Experience
3 yrs 6 mos
Average Tenure
2 yrs 11 mos
Current Experience

Valgenesis

2 roles

Senior Director of Revenue Operations

Promoted

Jun 2025Present · 1 yr

Director Sales Operations

Jul 2023Jun 2025 · 1 yr 11 mos

Strategic ThinkingTeam PerformanceAnnual BudgetingConfidentialityStrategic InitiativesTeam Leadership+17

Cloudflare

Global Leader Sales Commissions

Aug 2022Jul 2023 · 11 mos · Remote

Written CommunicationAnnual BudgetingMicrosoft ExcelConfidentialityTeam LeadershipBusiness Planning+21

Thermo fisher scientific

6 roles

Senior Manager, Sales Operations Pharma Services Group

Aug 2021Aug 2022 · 1 yr

  • Manage a team of analyst and system admins to support the needs of field sales and commercial finance.
  • Responsible for SFDC administration and enhancements for a user community of 2,000.
  • Manage Commercial Incentive Compensation from plan design through calculation for a global team of 200.
  • Responsible for group level commercial and performance reporting utilized by the CLT to support current and future business decisions
Strategic ThinkingTeam PerformanceWritten CommunicationAnnual BudgetingMicrosoft ExcelBiotechnology+28

Senior Manager, Sales Operations Digital Science

Jun 2018Sep 2021 · 3 yrs 3 mos

  • Project manager for migration of three Salesforce instances into a singular instance
  • Manage process of combining acquired business reporting and analytics into the business unit structure to provide one cohesive view on commercial performance
  • Managing data and reporting analysts responsible for all commercial based performance metrics
  • Develop reporting tools to allow for automation of weekly and monthly performance reports
  • Develop a weekly commercial review process with entire leadership team with objective of driving commercial excellence
  • Partner with VP/GM to redesign incentive compensation program for the global sales team
  • Manage incentive compensation process for DSBU globally
Strategic ThinkingTeam PerformanceWritten CommunicationAnnual BudgetingMicrosoft ExcelBiotechnology+31

Senior Manager Sales Operations LPD

Oct 2017Jun 2018 · 8 mos

  • Managing a team of analyst to provide support for a sales organization of over 250 employees
  • Manage the annual Americas LPD territory, quota, and compensation project to ensure each team hits key milestones to roll out territories, quotas, and compensation plans
  • Act as a strategic partner to divisional sales leaders to develop compensation plans which drive sales team to maximize revenue
  • Responsible for the entirety of incentive compensation within LPD North America
  • Oversee the territory management process throughout the year to maintain accurate account/territory alignment
  • Responsible for creation, publication and maintenance of Sales Incentive Plans (SIP)
  • Complete ownership of management reporting framework
  • High level strategic reporting to support the monthly and quarterly business review process
Team PerformanceWritten CommunicationAnnual BudgetingMicrosoft ExcelBiotechnologyConfidentiality+27

Leader, Sales Operations LPD

May 2016Oct 2017 · 1 yr 5 mos

  • Leading a team of analyst to provide support for a sales organization of over 100 employees Develop annual AOP by territory for the sales organization to align with BU growth targets
  • Responsible for the entirety of incentive compensation within LCD North America
  • Responsible for creation, publication and maintenance of Sales Incentive Plans (SIP)
  • Assist with management of reporting framework
  • Support sales and sales operation teams with month end reporting
Written CommunicationMicrosoft ExcelBiotechnologyConfidentialityFinanceTeam Leadership+18

Senior Sales Analyst- North America LPD

Jan 2014May 2016 · 2 yrs 4 mos

  • Responsible for the entirety of incentive compensation within North America
  • Complete ownership of management reporting framework
  • Support sales and sale operation teams with month end reporting and incentive compensation process as well as support for yearly target setting for the entire North American sales organization
  • High level strategic reporing to support the montly and quarterly business review process
Written CommunicationMicrosoft ExcelBiotechnologyConfidentialityFinanceTeam Leadership+18

Senior Sales Analyst- Global LPG

Mar 2012Jan 2014 · 1 yr 10 mos

  • Global Sales at Cost Commission structure
  • Weekly Global reporting
  • Weekly Global data planning
  • AOP reporting
  • Systems Intergration
  • Point person for Cognos Reporting
  • Implementng automation of weekly reporting
Microsoft ExcelBiotechnologyConfidentialityFinanceAnalytical SkillsPresentations+13

Tomtom inc

Sales Operations Analyst

Jul 2008Mar 2012 · 3 yrs 8 mos

  • Responsible for implementing and maintaining Salesforce.com design and infrastructure.
  • Create and maintain all forecasting templates and forecasting tools.
  • Responsible for final forecast entry into BI.
  • Create and maintain master files for corporate forecast reviews.
  • Create, edit and maintain all corporate and customer pricing in SAP.
  • Research and resolve all pricing related issues in SAP.
  • Work with corporate to test and implement new pricing procedures into SAP.
  • Managed all EOL and allocation conserns within the sales department.
  • Served as department representitave at inter department meetings.
  • Implemented new systems for automation of sell through and ending inventory reporting.
Microsoft ExcelBiotechnologyBusiness PlanningAnalytical SkillsPresentationsCustomer Relationship Management (CRM)+8

Cca-wesco

Project Manager

Jan 2007Jul 2008 · 1 yr 6 mos

  • Manage all program & value-add customer accounts.
  • Manage all materials for BDU programs and customers.
  • Review and maintain buy lines queues for specific vendors.
  • Issue, maintain, expedite, and resolve all value add P/O's.
  • Coordinate all material flow to and from key outsource suppliers.
  • Inside sales representative for outsource suppliers.
  • Perform periodic on-site reviews / quality audits at outsource suppliers.
  • Perform regular visits to affiliate partners to maitin strong vendor relations.
  • Resolve all non-conforming issues with affiliate partners.
  • Coordinate and facilitate communication amongst internal, external, and third party resources to
  • accomplish specific program objectives.
Microsoft ExcelPresentations

Polyone distribution

Customer Service Represantative

Jun 2005Dec 2006 · 1 yr 6 mos

  • Provide daily support for three outside sales representatives.
  • Daily sales order entry and management.
  • Create, communicate, and manage customer quotations.
  • Primary backup for all other customer service representatives.
  • Coordinate, facilitate, and expedite logistics requirements.
  • Investigate and resolve customer quality concerns.
  • Daily direct customer interaction with key Southeast customer accounts.
  • Daily communication and coordination with other PolyOne departments, affiliates, and distribution centers.
Microsoft ExcelPresentations

E.s. components, inc

Program Administrator

May 2002Jun 2005 · 3 yrs 1 mo

  • Responsible for the management of $1.7 Million of revenue related to customer specific VMI programs.
  • Scheduled all program specific material requirements utilizing in-house MRP software.
  • Negotiated cost savings >$50K in the first 6 months as program administrator.
  • Reviewed, negotiated, and recommended contract enhancements & renewal to ESC management team.
  • Responsible for the procurement of all material requirements related to customer specific VMI programs.
  • Processed all kan-ban material releases for weekly customer shipments.
  • Scheduled, coordinated, and processed all value-added materials requirements.
  • Served as the direct customer contact for all program related concerns.
  • Negotiated best purchase price and delivery for customer material requirements.
  • Created weekly detailed customer reports of all program activity including sales, inventory position, and
  • receivables data.
  • Assist the program manager in the preparation and presentation of quarterly contract review presentations to ESC management team.
Microsoft ExcelContract Pricing

Education

Assumption University

Bachelor’s Degree — Business Administration and Management

Jan 2015Jan 2019

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