Apr 2023 – Oct 2025 · 2 yrs 6 mos

• Lead, mentor, and develop a team of recruiters to deliver top-tier talent across multiple functions.
• Partner with business leaders to understand workforce needs and design recruitment strategies aligned with business goals.
• Drive employer branding initiatives to position the company as an employer of choice.
• Oversee the end-to-end recruitment process, ensuring a seamless candidate experience.
• Use data and analytics to track hiring performance, optimize processes, and deliver insights to leadership.
• Build and maintain strong talent pipelines for current and future hiring needs.
• Ensure compliance with hiring policies, diversity goals, and labor regulations.
• Manage relationships with external partners, recruitment platforms, and staffing agencies.
• Serve as a representative for the business and explain to potential clients the advantages of partnering with us.
• Establish explicit hiring objectives with the department heads and executives, and track their progress toward achieving them.
• Actively pursue talent diversification and company culture development.
• Automate and streamline the employment process by using applicant tracking solutions.
• Attend hiring events, workshops, conferences, and job fairs to find new hires.
• Train and direct the team using modern recruiting methods and technologies.

Aug 2022 – Apr 2023 · 8 mos

• Oversee the division's sourcing and recruitment operations for technical positions both for US and PH requisitions.
• Collaborates with hiring teams to develop effective sourcing, assessment, and closing strategies, as well as managing customer/partner expectations through a thorough understanding of the requirements.
• Create, measure and scale workflow between candidates, hiring managers and the recruiting team.
• Developed and deliver recruitment strategies and recommendations based on exceptional data analysis and metrics-driven execution.
• Developed scalable and streamlined interview processes to qualify candidates in an effective way.
• Set team performance goals and metrics, timelines and a formal tracking process to measure and manage progress.
• Provides functional expertise, market-related intelligence, and forecasting on employment issues and trends.
• Work closely with business leaders to influence and deliver quality assessment and high touch candidate experience through all aspects of the recruitment funnel.
• Develop innovative and creative strategies to attract high tech talent.
• Served as an individual contributor and own requisitions while leading the team.

Apr 2021 – Aug 2022 · 1 yr 4 mos

• BBDM Philippines is a captive Marketing Support and Call Center Support operation of Home Alliance LA, California. They cater to the back office marketing campaigns of the services of Home Alliance and the call center receives all inbound calls from the customer calling to book a service appointment with them.
• Focused on long-term human resources planning and finding appropriate candidates for positions that require a very specific skillset.
• Source candidates using a variety of search methods to build a robust candidate pipeline
• Implement new sourcing methods (e.g. social recruiting and Boolean searches)
• Screen candidates by reviewing resumes and job applications, and performing phone screenings
• Take ownership of candidate experience by designing and managing and developing job postings, job descriptions, and position requirements
• Perform reference checks as needed
• Facilitate the offer process by extending the offer and negotiating of employment terms
• Manage onboarding and new hire process
• Stay abreast of recruiting trends and best practices
• Manage the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done by employment laws and regulations

Mar 2021 – Apr 2023 · 2 yrs 1 mo

• Formulates effective recruitment and training strategies.
• Helping companies and organizations in creating an environment that nurtures talent and collaboration for sustainable growth.
• Creates an ongoing strategy to find and hire developers, engineers, specialists, leaders, or future executives for companies in the BPO, RPO, Cybersecurity, Information Technology and Digital Marketing Industry.

Feb 2020 – Mar 2021 · 1 yr 1 mo

• Azpired provides top-notch business solutions that are carried out with utmost consistency and reliability, which in turn will make the lives of our clients easier. Through the company's contact services, our clients will gain an advantage in the competition, be industry leaders and obtain high returns on investments.
• Oversees the company's recruiting programs, policies, and procedures to develop and utilize various sources of potential applicants to fulfill staffing needs, is in charge of improving hiring processes, and ensures compliance in hiring or staffing requests from other departments.
• Update current and design new recruiting procedures (e.g. job application and onboarding processes)
• Keep track of recruiting metrics (e.g. time-to-hire and cost-per-hire)
• Implement new sourcing methods (e.g. social recruiting and using free job portals)
• Review recruitment software and suggest the best option for company needs
• Research and choose job advertising options
• Advise hiring managers on interviewing techniques
• Recommend ways to improve our employer brand - work closely with Marketing Team
• Coordinate with department managers to forecast future hiring needs
• Stay up-to-date on labor legislation and inform recruiters and managers about changes in regulations
• Participate in job fairs and career events
• Build the company’s professional network through relationships with HR professionals, colleges and universities, and other partners

Jan 2019 – Jan 2020 · 1 yr

• Responsible for the performance of assigned accounts for training. This includes meeting/exceeding client-defined KPIs and staffing targets.
• Develops strong relationships with assigned clients. Proactively communicates with clients via phone, email, and instant messaging to drive client satisfaction and retention
• Partners with the Quality Assurance Team to drive great customer service, maximize efficiency, and ensure adherence to client policies and procedures.
• Exerts effort to reduce the learning curve for new agents and to ensure training is always accurate and up to date based on the latest information from clients.
• Ultimately responsible for the performance of all trainers servicing assigned clients. This includes providing corrective action and performance reviews as necessary.

Apr 2018 – Jan 2019 · 9 mos

• Ensures quality of agents and trainees through development training and provides coaching and modules for specific accounts and company training programs.
• Manages training to achieve performance goals.
• Implements all training courses as scheduled.
• Supervises trainees/agents to ensure they meet performance standards.
• Creates group/individual development plans for each trainee/agent.
• Creates new courses as necessary and evaluates existing ones.
• Recommends necessary revisions to existing training courses and possible areas requiring training courses.

Sep 2016 – Apr 2018 · 1 yr 7 mos

• Oversees agents’ performance and schedule adherence, provides team performance reports and administers employee concerns and company procedures.
• Provides statistical and performance feedback and coaching on a regular basis to each team member.
• Writes and administers performance reviews for skill improvement.
• Responds to and resolve employee relations issues expressed by team members.
• Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.

Jun 2016 – Aug 2016 · 2 mos

• Responsible for coordinating and scheduling professional drivers, and EMTs in providing quality service and support to each customer and driver.
• Field of Expertise:
• EMT and Ambulance (BLS/ALS) Dispatch
• Limousine Services to High-End clients all around the United States
• Taxi Dispatch

Apr 2013 – Mar 2016 · 2 yrs 11 mos · JY Cebu City

• Plan, prepare and manage the publication and distribution of publicity materials
• Organize marketing events, such as lunch, dinners, exhibitions and house showing
• Provides assistance in loan processing and transfer of real estate documents
• Represent the company at events