Jorine Yeoh

Operations Associate

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia17 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led establishment of first OM team in APAC.
Expert in process optimization and compliance.
Strong cross-functional leadership in global operations.

Stackforce AI infers this person is a SaaS Operations Manager with expertise in order management and process optimization.

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Skills

Core Skills

Order ManagementProcess Improvement

Other Skills

Process OptimizationComplianceTeam LeadershipRevenue ManagementPolicy DevelopmentTrainingMicrosoft OfficeBusiness DevelopmentCustomer ServiceCustomer Relationship Management (CRM)Microsoft ExcelAccount ManagementBusiness Process ImprovementManagementBusiness Analysis

About

I am consistently a highly dependable key player in all the roles I am in. I believe my passion in problem solving is what fuels my adrenaline to contribute my excellent results and always set as a role model to the team.

Experience

17 yrs 2 mos

Total Experience

2 yrs 10 mos

Average Tenure

4 yrs 3 mos

Current Experience

Confluent

2 roles

Senior Manager, Global Order Management

Promoted

Mar 2025 – Present · 1 yr 3 mos

Order Management Manager

Mar 2022 – Present · 4 yrs 3 mos

Developed and led the establishment of the first OM team in APAC, Malaysia, to support global business operations.
Designed and enforced policies and procedures to streamline processes, documented changes, and provided training to team members.
Reviewed processes to ensure revenue is recorded accurately and in compliance with SOX regulations.
Took charge of the Global Renewal Forecast, aligning with Revenue, FP&A, and CSG teams on company forecast reconciliation.
Collaborated with Finance and Sales Ops to review client booking accounts and transactions.
Partnered with the Deal Desk to ensure accurate deal setup, including contract review and configuration, to support seamless deal execution and compliance.
Led monthly OM close processes, including month-end reconciliation and adjustments.
Worked closely with the Business Systems team on projects to improve and simplify processes.
Oversaw daily operations to ensure timely order booking, billing, and delivery accuracy.
Maintained open communication channels for feedback and continuous improvement.