Joydeep C.

Operations Associate

India14 yrs 8 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Over 15 years of experience in ITES industry.
Expert in IT access management and process optimization.
ITIL and IFRS certified professional.

Stackforce AI infers this person is a Business Process Lead with expertise in ITES and Financial Services.

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Skills

Core Skills

It Access ManagementProcess OptimizationQuality AssuranceFinancial ComplianceAccounts ManagementProcess AutomationProcess ImprovementCustomer SupportAccounting

Other Skills

SAP ERPMicrosoft PowerPointAccountabilityAuditingAccounts ReceivableAccounts PayableCash ApplicationVendor Invoice ProcessingWritten CommunicationCustomer ServiceData EntryRecognition as US/ Canadian equivalent of my graduation and post graduation degree.B.comm.comEducation

About

With over 15 years of experience in the ITES industry, currently contributing as a Business Process Lead at TCS, specializing in IT access management. Proficient in tools like ADMP, RDP, and BanCS portal, enabling seamless access provisioning and system operations for client subsidiaries. Demonstrates a strong focus on user authentication and authorization, supported by ITIL certification. Previous roles at PwC and Genpact refined expertise in quality assurance, external confirmations, and accounts payable/receivable operations. Adept at process optimization, collaborating on automation initiatives, and enhancing operational efficiencies. Committed to driving impactful solutions while continuously pursuing certifications to expand expertise in assurance and consulting domains.

Experience

14 yrs 8 mos

Total Experience

2 yrs 11 mos

Average Tenure

3 yrs 7 mos

Current Experience

Tata consultancy services

Business Process Lead

Oct 2022 – Present · 3 yrs 7 mos · India · On-site

Led IT Access and Authorization initiatives as part of the M&A team, focusing on LEC/LEF projects.
Managed IT access for new starters, ensuring seamless onboarding to various applications.
Contributed to Source to Pay processes, including invoice processing and payment runs, while maintaining trackers and MIS reports.
Recognized with an R&R certificate for facilitating a smooth transition for a BFSI client.

SAP ERPMicrosoft PowerPointIT Access ManagementProcess Optimization

Pwc sdc kolkata

Senior Associate 1

Jan 2019 – Apr 2022 · 3 yrs 3 mos · Kolkata, West Bengal, India

Obtained necessary audit evidence to support financial statement assertions and disclosures.
Conducted operational excellence reviews for US-Tax work records, ensuring compliance and accuracy.
Provided training and testing for staff involved in tax activities, enhancing team capabilities.
Assisted in preparing raw data for various quality assurance testing, contributing to improved processes.

AccountabilityAuditingMicrosoft PowerPointQuality AssuranceFinancial Compliance

Genpact

3 roles

Management Trainee

Dec 2016 – May 2018 · 1 yr 5 mos · Kolkata, West Bengal, India · On-site

Managed Accounts Receivable & Payable operations, including vendor master and cash application processes.
Acted as a Subject Matter Expert (SME) to support Robotics & Automation engineers in process automation.
Developed and maintained Standard Operating Procedures (SOPs) and training materials for new joiners.
Prepared CSL/KPI reports and participated in client assessments during internal audits.

SAP ERPMicrosoft PowerPointAccounts ManagementProcess Automation

Process Developer

Promoted

Feb 2014 – Nov 2016 · 2 yrs 9 mos · Kolkata, West Bengal, India · On-site

Accounts Payable & Receivable -Cash Application, Customer & Vendor Master Data Management, Vendor invoice processing,Customer billing, related reportings to monitor accuracy and TAT, training and monitoring new joinees, preparing and updating SOPs,implementing lean ideas in the process,attending calls with clients for process review, preparing MOR deck and presentation.

SAP ERPMicrosoft PowerPointAccounts ManagementProcess Improvement

Process Associate

Jul 2011 – Jan 2014 · 2 yrs 6 mos · Kolkata, West Bengal, India · On-site

Accounts Payable -Vendor Invoice processing(with or without PO) ,daily dashboard updation,peer to peer accuracy check, maintenance of trackers,inflow volume allocation among teammates .Part of onsite OJT team during process transition for 1 month at Bucharest.

SAP ERPVendor Invoice ProcessingAccounts Management

Ibm

IBM Daksh Business Process Services (P).Ltd

Oct 2009 – Jul 2010 · 9 mos · Kolkata Area, India · On-site

CCE-Inbound Voice Telecom Call Centre Process.Acting on customer queries and requests, complaint redressal online. Used tools like Nortal, PACS, MINSAT and UDoC along with Outlook Email.

Written CommunicationCustomer ServiceCustomer Support