Apr 2020 – Jul 2024 · 4 yrs 3 mos

• As the People & Culture Team expanded, I took responsibility for scaling HR Operations. My work focused on enabling data-driven decisions, maintaining compliance, increasing efficiencies and optimizing employee processes globally. Zendrive technology was acquired by Intuit in July 2024.

Jan 2019 – Apr 2020 · 1 yr 3 mos

• I joined Zendrive as the first formal HR hire, tasked with maturing People processes, supporting global expansion, and establishing SOC2 compliance.

Apr 2015 – Aug 2018 · 3 yrs 4 mos · San Francisco

• I created our first People Operations function by bringing HR in-house and initiating programs designed to improve efficiency, provide transparency, empower employees, and increase engagement.

Sep 2012 – Apr 2015 · 2 yrs 7 mos · San Francisco

• Leveraging my experience scaling SaaS start-ups, I took responsibility for a very broad range of operational functions to support Zephyr Health during its early high-growth mode.

Oct 2009 – Aug 2012 · 2 yrs 10 mos · San Francisco

• With such dramatic company growth over the past 5 years, I shifted roles to provide our first knowledge portals for customers and employees. This role represented my career shift from having an external/customer focus to an internal/operational focus, specifically centered around our ability to scale. Clickability was acquired by Limelight Networks in May 2011.
• I was with Clickability / Limelight for a total of 8 years.

May 2006 – Oct 2009 · 3 yrs 5 mos · San Francisco

• With our exciting growth I was promoted from managing general Client Services to leading our Professional Services team, responsible for delivering complex implementations on our Web Content Management platform. This position provided very practical experience for scaling-up resources to effectively deliver high-quality while dramatically increasing the volume of concurrent projects.

May 2004 – May 2006 · 2 yrs · San Francisco

• Designed and recruited a new Client Services team that was responsible for providing 24/7 technical support, sales support, and professional services to online media publishers.

May 2002 – Apr 2004 · 1 yr 11 mos · San Francisco

• After traveling, I joined Lyris to manage their 4 product websites while reporting to the COO.

Feb 1996 – Feb 2001 · 5 yrs

• I was 1 of 8 original employees at what became the Internet's most-visited rental and relocation guide and one of the first profitable Internet companies. Rent.net expanded to become Move.com after purchase by Cendant Corporation, then Move.com grew to 360 employees and was acquired by Homestore for over $900M.
• Director of Quality Assurance - 3/00-2/1
• Managed a team of QA associates and was responsible for composition of functional requirements, testing all site changes, and verifying midnight releases.
• Director of Site Management - 3/99-3/00
• Coordinated the entire spectrum of development cycle changes.
• Manager of Creative Programming - 3/96-4/00
• Managed a team of HTML designers and established the foundations for the company's first creative department for high-volume web design, serving hundreds of clients in 6 different industries.