Jyothi Sarella

Senior Software Engineer

Hyderabad, Telangana, India4 yrs 9 mos experience

Highly StableAI Enabled

Key Highlights

Expert in developing AI-driven ServiceNow solutions.
Proven track record in workflow automation and platform governance.
Strong background in ITSM with a focus on performance optimization.

Stackforce AI infers this person is a SaaS-focused Software Engineer with expertise in ITSM and AI-driven solutions.

Contact

Skills

Core Skills

Conversational AiWorkflow AutomationIt Service ManagementPlatform DevelopmentIntegration

Other Skills

Prompt EngineeringArtificial Intelligence (AI)Seismic DesignJavaScriptPlatform as a Service (PAAS)now platformConfiguration ManagementDatabase AdministrationData MigrationCMDBServiceNow AdministrationESP32 MicrocontrollersInternet of Things (IoT)AutomationEmbedded Systems

About

ServiceNow Software Engineer with 4+ years of experience in enterprise ITSM platform engineering, currently working in the Conversational AI Experiences team building GenAI capabilities such as Chat Summarization and Chat Reply Recommendation integrated into large-scale ServiceNow workflows. Experienced in developing stable and scalable platform features across multiple releases, focusing on workflow automation, integrations, platform governance, and performance optimization. My work combines enterprise ServiceNow development with AI-driven enhancements while ensuring secure, upgrade-compatible solutions for production environments.

Experience

4 yrs 9 mos

Total Experience

4 yrs 9 mos

Average Tenure

4 yrs 9 mos

Current Experience

Servicenow

5 roles

Senior Software Engineer

Mar 2026 – Present · 2 mos

Software Engineer

Promoted

Mar 2023 – Mar 2026 · 3 yrs

Working in the Conversational AI Experiences team, developing enterprise features such as Chat Summarization and Chat Reply Recommendation integrated into large-scale servicenow workflows. Focused on building scalable automation, AI-driven recommendation pipelines, and secure, upgrade-compatible platform solutions across releases.

Prompt EngineeringArtificial Intelligence (AI)Conversational AIWorkflow Automation

Associate Software Engineer

Aug 2021 – Mar 2023 · 1 yr 7 mos

Developed core ITSM platform capabilities across Service Operations Workspace, Incident Management, and automation frameworks. Implemented workflow automation, integrations, and governance features while improving platform performance and stability across multiple product releases.

IT Service ManagementSeismic DesignWorkflow Automation

Software Development Intern

Jan 2021 – May 2021 · 4 mos · India · Remote

Contributed to foundational ITSM platform development, including Incident Management enhancements and REST-based integrations such as Slack connectivity. Gained hands-on experience with enterprise platform scripting, workflow configurations, and large-scale release cycles.

JavaScriptPlatform as a Service (PAAS)Platform DevelopmentIntegration