Nov 2020 – Nov 2025 · 5 yrs · Bengaluru, Karnataka, India · On-site

• At Observe.ai, I’ve had the incredible opportunity to build and scale multiple engineering teams from the ground up in a fast-paced, AI-driven SaaS environment. What started as a blank slate has now grown into a 27+ member strong organization, spanning DevOps, Platform Engineering, and Quality (SDET) — all critical pillars supporting our AI-powered solutions for enterprise customers.
• 🔹 Key Contributions & Highlights:
• Established and scaled 3 core engineering functions (DevOps, Platform, QA) to deliver a robust, secure, and scalable foundation for AI workloads.
• Designed and implemented CI/CD pipelines, accelerating deployment cycles by 40% and improving release reliability.
• Led the delivery of dedicated, secure cluster setups for enterprise clients, ensuring top-tier security and compliance.
• Introduced engineering productivity frameworks, leveraging data-driven KPIs like deployment velocity, failure rates, and test coverage — resulting in a 35% boost in operational efficiency.
• Championed a culture of automation and "Shift Left" testing, achieving over 80% automation coverage across teams.
• Collaborated cross-functionally with Product, Security, AI/ML, and Customer Success teams to deliver complex, business-critical initiatives.
• Focused on mentorship and leadership development, helping team members grow into independent, high-performing contributors and future leaders.
• Continuously driving initiatives to enhance engineering culture, scalability, and innovation in alignment with the evolving demands of AI infrastructure.
• In this role, I combine my passion for building teams, optimizing processes, and enabling technology that powers cutting-edge AI solutions. Every day is about balancing strategy with execution, fostering collaboration, and ensuring that our engineering foundation scales seamlessly with business growth.

Oct 2018 – Nov 2020 · 2 yrs 1 mo · Bengaluru Area, India

• Senior Manager growing a lean and strong team of SDETs for Pro.com (inc as Services Labs private limited) across Chennai and Seattle. Led the recruiting effort to build the team remotely.
• Integrating Quality thinking into all the different teams in Pro.com to achieve a Quality First outlook across the company. Augmenting the SCRUM Process with BDD approach to story definition, moving the focus to solve user problems.
• Introduced new frameworks and tools for a quick turn around in test automation for improved software quality

May 2016 – Oct 2018 · 2 yrs 5 mos · Bengaluru Area, India

• PMP Certified professional with experience in coordinating and managing complex software projects across all phases of Software Development Life Cycle
• Owned the quality and delivery of critical new products across four business lines
• Implemented automation first strategy releasing back end modules with 78% code coverage
• Championed introduction and improvement of SRCUM, QA best practices and handoff processes in the teams improving team efficiency by 75%
• Built and lead a team of stellar QA engineers involved in complex projects. Experienced in mentoring and monitoring the performance of the team.
• Expertise in driving project to completion, including planning, resource allocation, leading triage meetings, coordinating and negotiating with cross functional teams, risk management and production monitoring.

Jan 2013 – Apr 2016 · 3 yrs 3 mos

• Key contributor in ensuring the smooth launch of seller facing initiatives for India, including the Seller rewards program and Free replacements
•  Enabled growth of the Amazon payments platform by supporting and leading the integrated QA initiative for various payments projects in India, including EMI Payments and Amazon Gift cards
•  Mentored and grew the QA team in India four to fifteen members in the space of a year, being involved in screening and interviewing of all the candidates
•  Championed India first features, pushing teams to ensure new features were launched for the India marketplace, and were a cut above the rest for parity features.
•  Setup processes to ensure tracking of project deliverables across cross functional teams in a coordinated manner, and ensure transparency in handing off of projects to partner teams.
•  Involved in driving the project progress, and communicating the same to all the stakeholders
•  Identifying pain points, and implementing solutions to improve the team’s performance

Sep 2009 – Nov 2012 · 3 yrs 2 mos

• Led an integrated team of QA and automation engineers to complete automation of all automatable cases, and seamlessly merge them with the existing automation framework.
•  Successfully piloted the adaptation of Agile methodologies within the team. Some of the process and tool customizations implemented for this were later adopted by the rest of the organization.
•  Actively participated in Process innovation for the organization. Put forward suggestions for the same and implemented them, improving the turnaround time of the team.
•  Successfully coordinated with an external team of contractors, to get the regression testing and automation of regression cases completed.

Oct 2006 – Aug 2010 · 3 yrs 10 mos

• Developing comprehensive test suites for various features and automating test cases for various suites, and monitoring the suites for any bugs.
•  Instrumental in Testing OS, database deployment and other features of Enterprise Manager and reporting any bugs found in the product and following up on its resolution.
•  Testing the module on various platforms for certification and following up with developers for resolution of issues, and quick identification of the same

Feb 2005 – Aug 2006 · 1 yr 6 mos

• Part of the team involved in the implementation of ISO support for JET (Jumpstart Enterprise Toolkit) for OS Provisioning Plug-in.
•  Contributed towards the improvement of input validation for Windows installer module.
•  Actively contributed towards the design specification and prototyping of new User Interface.
•  Assisted in the release of the product by fixing bugs, adding unit tests, providing documentation inputs and reviewing documentation